Network Support Job Description
Network support
provides operation and maintenance, advanced engineering and administration of multi‐protocol routers, multi‐layer switches, network security devices and network management systems.
Network Support Duties & Responsibilities
To write an effective network support job description, begin by listing detailed duties, responsibilities and expectations. We have included network support job description templates that you can modify and use.
Sample responsibilities for this position include:
Play a key role in supporting the expansion and maintenance of the network
Support the planning and deployment function for edge network services in the EMEA and APAC regions
Work with Interconnection Managers to contact ISPs
Provide support documentation
Schedule deployment
Track lifecycle of edge services and coordinate with global deployment vendor to ensure ontrack and issue free delivery of services
Troubleshoot end to end connectivity issues along with network team
Manage P1 and escalated issue
Implement both cleanup rule and stealth Rule to capture log for drop packet and unauthorized access
Handle Change management and Problem management as per client process
Network Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Network Support
List any licenses or certifications required by the position: CCNA, CCNP, ITIL, PM, VCP, JNCIA, III, IASAE, IAM, IAT
Education for Network Support
Typically a job would require a certain level of education.
Employers hiring for the network support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Information Technology, Education, Graduate, Telecommunications, Science, Math, Education and Training
Skills for Network Support
Desired skills for network support include:
Construction and Mobility architectures
Engineering
Network Planning
DNS protocol/BIND
OSI Layer 3
Platform operation systems and how they interact with the network
Maintenance
Microsoft Office products
Order management and customer install
Administering
Desired experience for network support includes:
Have a positive and never-say-die attitude
Knowledge or conceptual understanding of other infrastructure technologies � servers, database, core services, storage
Minimum of 2-3 years experience in software and hardware combined
Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1
Standard hours of operation in the Broomfield center are Monday – Friday 10 am – 7 pm
Working shifts for both centers include
Network Support Examples
1
Network Support Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of network support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for network support
- Respond to or delegate day-to-day network support requests from both business customers and IT peers
- Odd shift
- Responsibilities include ability to utilize the Remedy call tracking system to ensure prompt response to customer inquiries
- Works on multiple projects or a project with global scope
- Coordinate and develop problem isolation plans and/or personally solve customer problems when appropriate
- Contribute as a team member
- Install/replace data and voice network infrastructure components
- Troubleshoot basic data and voice network problems
- Work with smart, creative people who are passionate about improving healthcare
- Have the opportunity to make a difference
Qualifications for network support
- Monitoring of Alerts in Temip and Nagios
- Ability to work remotely with little or no direct supervision
- 2 or more years working on large-scale service provider networks
- This is a NCR based position
- Candidate will be responsible for equipment selection, capacity planning, traffic flows, and patterns and forecasted network growth
- Network project management
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Network Support Job Description
Job Description Example
Our growing company is looking to fill the role of network support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network support
- Acting as formal escalation point on IT Infrastructure operations
- Provide first analysis on Major Incidents and escalate to proper IT organizations
- Document the process for Major Incidents management
- Regularly review performance and trends on Major Incidents management
- Training of existing, backfilled and ramp up agents in the team on Major Incidents management
- Identifying training needs and provide necessary on job trainings
- Provide technical support and process related assistance to agents in the team
- Work with the Service Desk Director to handle team activities
- Provides technical and/or consulting leadership with extensive knowledge of support, products, applications, methodologies, and technologies and how these technologies interact
- Review and provide input to technical writers, training developers on application specific publications, on-line help implementation, and if appropriate, training class development
Qualifications for network support
- You should have in depth knowledge of configuration management monitoring, traffic and log analysis tools
- Communication and project coordination skills
- Experience of deploying network monitoring tools and fine tuning alerting and reporting
- Demonstrable experience of working for a large enterprise, familiarity with IT frameworks such as ITIL
- Bachelor’s degree in Computer Science or relevant experience and evidence of exceptional ability
- Strong technical knowledge in local area network (LAN) and wide area network(WAN) technologies
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Network Support Job Description
Job Description Example
Our company is looking for a network support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for network support
- Generally assigned to critical projects and complex problems
- Responsible for wide range of network, hardware and operating system knowledge and must ramp up on new equipment sets with little or no downtime
- Troubleshoot, analyze, prioritize and resolve and/or facilitate resolutions for all problems dealing with all networked environments
- Fully utilize the internal databases available such as defect tracking, source control, call tracking, patch delivery and internal workload tracking
- Fully utilize external databases, provided by vendors, to diagnosis and resolve complex networking problems registering the appropriate defects with these vendors
- Act as a resource, consultant, and support to NIS, NDC, NS, ASP, Product Marketing, and R&D
- Organize technical information
- Train fellow Technical Support associates on product releases, updates, or changes in industry technology
- Take on special projects as assigned or suggested by self and approved by management
- Provide technical and consulting leadership by using expert level knowledge of networks, system, programming and data processing technology
Qualifications for network support
- Strong knowledge of Cisco products and MPLS services and technology
- Strong knowledge of network monitoring tools
- Deploys, configures, and maintains the health of the FTI systems infrastructure
- Performs datacenter facilities management tasks including access control, climate control, power and communications management and monitoring
- Responsible for comprehensive NOC operations including monitoring, alerting, troubleshooting and resolution of issues and escalating to the appropriate technical resources to resolve issues
- Analyzes and maintains performance data to ensure optimal usage of the resources available
4
Network Support Job Description
Job Description Example
Our growing company is looking to fill the role of network support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for network support
- Manage WMS network elements using various computer-based tools (Solarwinds, Alarm System, Performance Management Systems, Ticket System)
- Analysis and resolution of real network issues
- Assisting the helpdesk with any network issues that may arise
- Interface with Visa clients and vendors internal technical support staff
- Candidate will provide Communications, Computer and Network support
- Candidate will provide support in applying mission and threat analysis and operational expertise to the development of test plans/concept and the execution of the Distributed Common Ground System (DCGS)
- Candidate will assist the AFOTEC test team in providing the full range of support as an Operational Analyst on the DCGS and ASIP systems
- Required to make the first line assistance in a support mode to users
- Evaluation, modification and development of the network and system infrastructure, with the aim of contributing to optimization
- Acting as a point of contact on network and system problems for internal staff, with the aim of providing them with solutions
Qualifications for network support
- Ability to effectively juggle and multi-tasking
- Other miscellaneous duties and tasks assigned or requested by supervisor
- Support other IT staff with open and unresolved issues
- Provides on-call support via cell-phone or pager 24 x 7
- Take on responsibilities as a backup or alternate for other IT staff
- Cover and resolve any outstanding Service Desk related issues in an effort to help all IT members resolve tickets as quickly and efficiently as possible
5
Network Support Job Description
Job Description Example
Our company is looking for a network support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network support
- Will be required to be the backup of the Network administrator
- Stay abreast of trends in network systems and methods to improve their use
- Actively collaborates with peers troubleshooting issues
- Support as a member, the cyber action team through forensics analysis of systems, malware, or network
- Perform Risk and Vulnerability assessments and work with various groups to remediate them
- Support existing and install new networks within the Data Center including wide area networks (WANs), the Internet, intranets, IPSec Tunnels and other data communications systems as needed for projects assigned
- Document existing environment using Visio
- Ability to perform patching and upgrading of IOS/Firmware on customer routers
- Participate in on-call rotation and peer reviews for network changes and incidents
- Provides SME assistance in the design and implementation of upgrades and migrations for MARCENT voice, video, local and wide area networks
Qualifications for network support
- Two year college degree or equivalent job experience
- Minimum of 2 years experience with Cisco IOS and administration
- Knowledge and understanding of DNS, TCP/IP, NAS, and SAN concepts
- Ability to move equipment, furniture, up to 50 lbs
- Ability to travel periodically, sometimes with little notice
- Have a minimum of five (5) years working knowledge and experience in support of the CIE and advanced network knowledge in active directory, imaging, network architecture, TCP-IP, virtual networking, scripting, and group policy management