Network Support Analyst Job Description

Network Support Analyst Job Description

195 votes for Network Support Analyst
Network support analyst provides technical analysis and systems engineering of software, hardware and network systems, LAN/WAN communications, network nodes, switches, and various transmission systems.

Network Support Analyst Duties & Responsibilities

To write an effective network support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included network support analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Performs system and network upgrade tasks utilizing change control
Assisting technicians with customer trouble resolution and provisioning activity
Participate on corporate and infrastructure projects providing tool business requirements to support the network and application after implementation Day 2 support that optimizes and ensures operational efficiency
Work with the team to develop training plans to ensure all resources are well versed to support the ICN network and applications
On a project assignment you will be working closely with other project teams and be developing new solutions based on business requirements
Develop and improve overall communications both within the infrastructure team and to the broader IT organization and business, utilising the IT Hub, IT Centre
Maintain technical skills
Trouble-shoot obstacles to on-time delivery of Supplies and coordinate amongst the Engine Centers and PW functional organizations to execute to planned schedule
Gathers, analyzes, and documents solution requirements
Effectively assesses improvement opportunities (productivity/efficiency gains, cost savings)

Network Support Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Network Support Analyst

List any licenses or certifications required by the position: CCNA, IAT, NET, CCNP, CCIE, CE, CISCO, VCP, LAN, CCT

Education for Network Support Analyst

Typically a job would require a certain level of education.

Employers hiring for the network support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Information Technology, Engineering, Business, Information Systems, Associates, Technology, Graduate

Skills for Network Support Analyst

Desired skills for network support analyst include:

Platform operation systems and how they interact with the network
Network Monitoring Tools Voyence
Widely used network & workstation operating systems
Data base and data communications software
LAN and WAN architectures
Best practices around management

Desired experience for network support analyst includes:

At least 2 years working experience in Cisco Network function under multinational company
4+ years of experience with Cisco products
Bachelor's degree in Information Systems / Computer Science or equivalent
CCNA required at a minimum
CCNP certificate is preferred
Knowledge of Cisco CUCM, VOIP is a plus

Network Support Analyst Examples


Network Support Analyst Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of network support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network support analyst
  • Development of written material, including white papers and toolkits, particularly related to the Big Data and Human Services portfolio
  • Supporting the Executive Director in the preparation of funding proposals
  • Event coordination, including conferences, workshops, and panels
  • Assisting with MetroLab Network’s media suite, including website content, social media, online newsletter, and published materials on outside platforms
  • Scheduling meetings, events, and speaking engagements
  • Preparation of briefing materials, presentations, written remarks, talking points, agendas
  • Staff support at meetings and public events
  • Troubleshoot issues and remotely send updates to remedy problems
  • Issue work orders to change defective radios
  • Interface with customers on network and hardware issues
Qualifications for network support analyst
  • Extensive "real world" network environment support
  • Cisco networking (CCNA/CCNP preferred)
  • Ability to physically lift and transport up to 50lbs up to several times a day
  • MS Office Certification / A+ certification
  • Avaya, Cisco, Call Center telephony support experience
  • Bachelor's degree preferably in Computer Science, Information Systems, or a related discipline

Network Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking for a network support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for network support analyst
  • Candidate must also be responsible for execution of Data Center class firewalls technologies
  • Provides second level trouble support
  • Solves randomly occurring problems
  • Performs implementation tasks for systems and networks
  • Designs and configures vendor services orders for repetitive services and oversees implementation
  • Compiles data in support of equipment and user relocations or system migrations
  • Performs simple configuration changes to meet business requirements under supervision
  • Participates in level 1 or 2 incident recoveries with minimal supervision
  • Remains up-to-date on information regarding relevant platform technologies
  • Forecasts and budgets for production support growth and/or enhancements
Qualifications for network support analyst
  • At least 1 year of experience in support and project management
  • Demonstrated experience with various software, web, and social media platforms, including Microsoft excel and powerpoint, Wordpress, and Twitter
  • Document procedures as required and improve documentation whenever possible
  • Take initiative to research and resolve challenging problems
  • Coordinate with vendors and customers as they perform maintenance on their systems and networks
  • Answer 24x7 hotline, gather the information needed to respond and react according to the guidelines relevant to the reported event

Network Support Analyst Job Description

Job Description Example
Our growing company is looking to fill the role of network support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network support analyst
  • Independently identify and articulate risks and opportunities to the budget early in the process to allow time for resolution
  • Work across all levels (Analyst, Manager, Director) to develop variance analysis and offer decision support
  • Develop dashboards/Key Performance Indicators to track project level savings, functional expense drivers
  • Ad hoc projects as required (ie
  • Making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors
  • Performing trend analysis of incidents in order to prevent future incidents from happening
  • Problem identification, recording, investigation and diagnosis
  • Communicating with the CBP Problem Manager and other government POCs for all problems
  • Act as the contract Point of Contract (POC) for all Problem oversight and coordination
  • Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process
Qualifications for network support analyst
  • 3+ years directly related to the job
  • Strong social skills/ability to partner & challenge
  • Imaginative, must possess intellectual curiosity
  • Ability to communicate financial results to non-finance partners
  • 2+ years of relevant analytical and finance experience required, FP&A experience preferred
  • Knowledge of broadband equipment, protocols, and networking

Network Support Analyst Job Description

Job Description Example
Our innovative and growing company is looking for a network support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for network support analyst
  • Perform daily maintenance and troubleshooting of servers to verify and ensure tape backups are scheduled and successful on a daily basis
  • Maintain server and storage equipment and interface with support vendors
  • Construction of wired and wireless computer networks
  • Supporting Windows clients (XP, 7, 8, 10) and Server O/S platforms (2008, 2012) - both physical and virtual machines
  • Assisting with remote connectivity, troubleshooting and user support calls, and tracking these activities through a ticket system
  • Diagnose hardware/software issues related to all Goodyear systems
  • Conduct both onsite and online training on Goodyear’s proprietary software and systems, third-party applications
  • Landline Phone System and Mobile Device setup, support, and administration
  • Support, configure, and install printers, multi-function devices, servers, print servers, thermal barcode printers, access points, antennas, networking devices, RF scanners, work stations, virtual machines, surveillance systems, wiring, digital signage appliances, and other equipment as needed
  • Provide technical and analytical support in determining the root cause of network problems and implement action plans based on policies and/or guidelines, and NOC departmental processes and procedures
Qualifications for network support analyst
  • Level II CCNA or Net+, router/switching/FW/load balancing proficiency with 4-6 years’ experience
  • With limited supervision, the Sr
  • Consolidates data from multiple sources, using industry based tools or manually
  • VMware VCP certifications
  • Bachelor degree in I/T or related field is required or in lieu of degree 8-10 years of IT experience in a professional environment
  • Must be proficient in written and verbal communications with at least 3-5 years of Information Technology experience in a corporate professional environment

Network Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of network support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for network support analyst
  • Be part of a team that supports 1st level issues for the SLF network infrastructure
  • Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure MOPs are accurate
  • Be flexible in managing workday across a multi-site location (some travel possible between Toronto, Waterloo, and Wellesley)
  • Some overtime (outside regular business hours) may be required
  • Maintain customer master data in parts ordering system
  • Generate dealer ETA’s daily
  • Work with IT on any system or data correction issues
  • Implement system changes that improve dealer satisfaction with Paragon and system changes that result in internal process improvements
  • Support project leads on systems projects and business process improvement projects
  • Manage Parts Logistics Dealer Sounding Board
Qualifications for network support analyst
  • The ability to adapt quickly, meet deadlines, work independently and as a team member is a definite must
  • Strong interpersonal skills are required to work effectively with a wide range of internal & external users
  • Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job
  • Ability to support at least 2 domains
  • This position will involve Saturday, Sunday, and/or Holiday hours regular weekday hours
  • In addition, it may also require early morning, early evening, or overnight hours

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