Network Operations Analyst Job Description
Network operations analyst
provides technical support to various components like WAN, LAN, MAN, OFC, RF, Lease Line, and routing, switching related to Networking Infrastructure.
Network Operations Analyst Duties & Responsibilities
To write an effective network operations analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included network operations analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Demonstrate strong technical understanding of core networking technologies, including routing and switching
Perform hardware refresh and IOS code upgrades
Deploy new devices in the data center as required
Serve as escalation point to Tier 2 support groups
Provide feedback to management and engineering teams
Proactively monitor/analyze current device (including routers/switches/firewalls/load balancers)
Handle day to day reactive incident and problem management for high impacting and critical issues related to network devices
Coordinate the production of all market information including market profiles, matrices and risk products, ensuring accuracy and relevance for each line of business
Source and draft market information working closely with local subcustodians and market infrastructure management
Coordinate any information related initiatives provide back-up support for the Global Information Management team
Network Operations Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Network Operations Analyst
List any licenses or certifications required by the position: CCNA, R2, MCSA, ITIL, II, IAT, III, IAM, CTP, CCNP
Education for Network Operations Analyst
Typically a job would require a certain level of education.
Employers hiring for the network operations analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Management Information Systems, Technical, Education, Business/Administration, Engineering, Computer Engineering, Business, Information Technology, Finance
Skills for Network Operations Analyst
Desired skills for network operations analyst include:
Tandem technology
Multiprotocol Label Switching
Routing
Switching
Tunneling
LAN
MAN
MS System Center Service Manager
Remedy ITSM
WAN
Desired experience for network operations analyst includes:
Must have SQL knowledge/experience
Data analysis, preparation and presentation experience and/or acumen
Experience with data preparation and analysis using Excel, Access and other Microsoft applications
Ability to communicate both with internal and external customers
Previous experience in the healthcare or insurance or payor, Medicare, lab, HEDIS star programs
Experience working with relational databases (SQL preferred)
Network Operations Analyst Examples
1
Network Operations Analyst Job Description
Job Description Example
Our growing company is looking for a network operations analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network operations analyst
- Manage the completion of client driven requests and due diligence questionnaires
- Act as coordinator of any other adhoc MIS and information product related activities impacting all lines of business
- Responsible for NewsFlash delivery ensuring consistency, timeliness and accuracy
- Metrics and Reporting - provide various data exports from NetOps DB, SvD, GICC to be used for Metrics and Reporting
- Interface Testing - assist with testing GICC and NetOps Tools web code changes
- Demonstrate strong technical understanding of core network security technologies, including firewalls
- Tenaciously manage network security environment to ensure it is operating at optimal levels through proactive monitoring
- Drive incident and problem resolution – leveraging strengths of other associates as needed to identify actions which will lead to resolution of operational issues and problems
- Consult with other technology support groups, network security engineering, and management as part of problem resolution efforts
- Leads maintenance and troubleshooting of the most complex network systems software, hardware and core infrastructure (servers, switches, network devices, etc) utilizing software and hardware tools to identify and diagnose problems and factors affecting network performance
Qualifications for network operations analyst
- Must have strong Access skills (build tables and build a basic query)
- Knowledge of how to configure, support, and troubleshoot Checkpoint firewalls and Palo Alto firewalls
- Checkpoint Certified Systems Administrator (CCSA) certification or equivalent knowledge (firewall operation, how to interpret firewall logs, Network address Translation), site-to-site IPSec VPN connections
- Checkpoint Certified Systems Engineer (CCSE) certification or equivalent knowledge
- Palo Alto Networks Accredited Configuration Engineer (ACE) certification or equivalent knowledge
- Palo Alto Networks Certified Network Security Engineer (PCNSE) certification or equivalent knowledge
2
Network Operations Analyst Job Description
Job Description Example
Our growing company is looking to fill the role of network operations analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for network operations analyst
- Deep skill with Cisco Systems portfolio of networking solutions (routing, switching, WLAN)
- Supports the design and installation of network systems in conjunction with Network Engineering, Architecture and other related systems teams
- Works closely with network security team to resolve software and hardware issues related to security
- Decomposes tasks, defines milestones, creates schedules and estimates and monitors technical resources for projects
- Cable patching and equipment racking duties as required within the local site
- Be flexible in managing workday across a multi-site location (some travel between Toronto, Waterloo, and Wellesley)
- Accountable for physical network plant in the local site (cabling, equipment racking, upkeep, site contact for carriers, maintenance vendors)
- NOC locations are Waterloo ON, Toronto ON, Wellesley MA, Gurgaon India
- Manage backend setup for client go-lives on Communicator (order recorded messages
- Develops high quality graphs, reports, and presentations of data results
Qualifications for network operations analyst
- Basic knowledge of incident management, problem management, and change management best-practices
- Ability to work in a fast paced, often changing environment, and find your own path in ambiguous situations
- At least 2 years of experience in a network security infrastructure support role
- At least 2 years of experience in packet capture tools such as wireshark and tcpdump
- At least 2 years of experience configuring, supporting and troubleshooting Checkpoint firewalls, including site-to-site IPSec VPN connections and Network Address Translation (NAT)
- Associates degree in Computer Science or Information Technology
3
Network Operations Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of network operations analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network operations analyst
- Troubleshoot and resolve problems by investigating, analyzing, and collecting information
- Provide service to clients by analysing their needs, responding to their queries/requests and providing guidance and familiarization with the available information technology services
- Analyse performance of the computing and telecommunications infrastructure, identify problem patterns and make recommendations to improve the reliability and maintainability of the infrastructure
- Liaise with other areas to provide support and technical expertise, and resolve IT networks related issues
- Maintain knowledge and use of technical corporate services by researching and keeping abreast of the latest developments in technology
- Understand and Deliver Managed Service offerings as outlined in the Service Descriptions and Service Catalog
- Understand and follow the processes and procedures defined in the ManS Standard Operating Procedures manual (SOP)
- Provide alert response email and telephone technical support for data center and managed services clients
- As a Operations Analyst- Level II - Network provide Intermediate technical services with little supervision from Supervisors, Team Leads, and Technology Owners
- Demonstrates and actively promotes an understanding and commitment to the mission of through performing behaviors consistent
Qualifications for network operations analyst
- Minimum of four years network operations experience
- Experience with data network monitoring systems highly desired
- Prepare required documentation, including both program-level and user-level documentation- Interface with functional users remote operations centers in both routine and reactive monitoring situations
- Associate’s degree or equivalent experience with 1+ years of experience directly related to the duties and responsibilities specified
- Enterprise Wireless (Cisco Meraki or Aruba) management experience is a plus
- Experience working in a financial services environment a plus
4
Network Operations Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for a network operations analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network operations analyst
- Analyze and design security solutions for applications and infrastructure, and provide expertise and consulting to internal clients
- Develop, recommend, and gain support for Technical Standards to meet the retail industry and business requirements of the business units, including producing and maintaining the technical standards documentation and ensuring the project implementation process complies with them
- Perform support activities required to maintain the department’s operational objectives
- Perform a technical consultant and co-ordination role for externally driven projects, and actively be involved in the research, design, planning, development and/or evaluation of new network technologies to support customer and business objectives
- Manage complex or multiple projects requiring strong analytical skills
- Provide on call support to assist with problem resolution and ensure networks are operational according to documented user service level agreements
- Resolving issues in a timely manner, and demonstrate an appropriate sense of urgency
- Provides advice and guidance to management with regards to future network trends
- Understanding of internal Unix systems and networking (DNS, TCP/IP, UDP, etc)
- Good understanding of the business and business systems supported
Qualifications for network operations analyst
- Knowledge of converged networking (VOIP, IP Telephony, etc) services and applications
- Experience with Linux OS, networking, network storage, apache web servers, and network protocols such as DNS, FTP
- Minimum CCNA designation
- 3-5 years of Support (Break/Fix) experience
- Shift work, shift rotation
- In our Canadian offices, there will be a requirement for Government Security Clearance
5
Network Operations Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of network operations analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for network operations analyst
- Require 5-10 years’ industry experience
- Excellent communications and interpersonal skills to deal with a wide variety of user groups
- Knowledge on Citrix load balancer, Check Point firewalls and Software Defined Network will be an asset
- Project management and follow-up documentation skills
- Experience configuring, and troubleshooting EIGRP, MPLS, BGP, OSPF, and L2 protocols
- Knowledge in layer 2 & 3 protocols including, TCP/IP, Spanning Tree, VLAN, OSPF, RIP and BGP
- Knowledge in network security technology including IPSEC, PPTP, SSL, NAT, PAT, VPN and Firewall
- Competency with Unix/Linux scripting and tools and their application to network engineering, monitoring, automation, and troubleshooting
- Improve the T2CC documentation, processes and procedure
- Assist the T2CC team to perform functional and hieratical escalations as required
Qualifications for network operations analyst
- Basic knowledge of multiple infrastructure platforms and the ability to perform high level broad based problem solving
- Candidates should also have experience viewing and understanding provider data such as, tax ID and address information UHCIDs, contracts and other NDB data
- Displaying progressive responsibility and achievement in large-scale networking environments
- Capital Markets Experience (knowledge of High Frequency/ Algorithmic Trading is an asset) and exposure to Financial Markets industry is preferred
- Must work, based out of Toronto, with the ability to travel if needed (Montreal)
- Must have strong interpersonal & communication skills for effective inter departmental interaction and collaboration and the ability to articulate issues, problems and solutions to management, technical staff, and colleagues