Manager, Network Operations Job Description

Manager, Network Operations Job Description

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Manager, network operations provides expert knowledge of network infrastructure, including routing, switching, gateways, VPNs, and MPLS networks including Type 1 cryptographic equipment.

Manager, Network Operations Duties & Responsibilities

To write an effective manager, network operations job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, network operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Effectively lead teams in a fast-paced 24/7 technical environment
Manage staffing, scheduling, and promote synergy over multiple shifts to ensure full coverage of all responsibilities
Provide oversight, training, and quality assurance for the analyst team
Collaborate with members of the IAM team on daily policy issues
Work closely with client leadership and provide quality customer service
Appropriately manage company resources (e.g., evaluate staffing requirements, appropriately assign work, properly manage workflow, ensure proper use of company property)
Evaluate current internal department process flows and recommend and/or implement improvements, such as eliminating non-value adding steps
Maintain appropriate tracking logs and create incident logs (e.g., pharmacy requests, customer service, contract/addendum status)
Proactively lead resolution of issues
Manage the creation of new customer networks and pharmacy plans during new customer implementations and serve as pharmacy networks expert for the implementation team

Manager, Network Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Network Operations

List any licenses or certifications required by the position: ITIL, CCNA, CCNP, JNCIS, JNCIA, CCIE, CPIM, CSCP, APICS, DOD

Education for Manager, Network Operations

Typically a job would require a certain level of education.

Employers hiring for the manager, network operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Education, Business, Management, Information Technology, Networking, Information Systems, Business/Administration

Skills for Manager, Network Operations

Desired skills for manager, network operations include:

BGP
ISIS
MPLS/LDP
Special circuits and testing methods
TCP/IP
Central office switching/transport equipment
Firewalls
Routing
Switching
VPN

Desired experience for manager, network operations includes:

CCNA, CCNP, CCIE, Management and ITIL certifications are a definite asset to this position
Provides input to the Financial and Capital Planning processes technology impacts to the department
Proven proficiency in the use of network monitoring or other optimization tools such as Netqos, Riverbed/Opnet, CiscoWorks
Ability to motivate teams to meet tight deadlines
Knowledge of network security tools such as wireshark, ngrep, nessus, snort
6+ years administering network operations environments

Manager, Network Operations Examples

1

Manager, Network Operations Job Description

Job Description Example
Our company is searching for experienced candidates for the position of manager, network operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, network operations
  • Rotate on call duties other managers and backup other Managers when required
  • SQL, Python development/scripting experience
  • Conduct thorough review of proposed solutions against standards, ensure that proposal is engineered to fit client needs, account for all levels of resiliency and allow for growth
  • Provide 2nd and 3rd level incident support
  • Manage ticket / queue management in a follow the sun support model
  • Ability to guide level II technical team through customer support calls for onboarding of customers to the Cloud or for troubleshooting with the customer
  • Become the SME for the environment and provide level II team with technical guidance as required
  • Implement, and maintain policies and procedures associated with infrastructure administration
  • Documentation in the form of basic How-to documents, designs documentation, performance reporting operational procedures
  • Trouble-shoots, diagnoses and resolves network problems
Qualifications for manager, network operations
  • Must be able to travel 50 + % of the timeacross the Americas
  • YouTube experience, Light programming experience - Javascript, SQL, Python is a major plus
  • Solid technical understanding of network traffic and network security
  • Advanced understanding of current threats and trends present in the Information Security and Technology field
  • Previous scripting and coding experience
  • The ability to communicate effectively with various clients and explain/elaborate on technical details
2

Manager, Network Operations Job Description

Job Description Example
Our growing company is looking to fill the role of manager, network operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, network operations
  • Ensure technical development, coaching and training of call center personnel across all three shifts
  • Work with staff and other groups to escalate, troubleshoot and resolve complex customer issues within a 4-hour Mean Time to Repair and partnering with Service Assurance internal departments
  • Work with internal groups, vendors, and carriers to resolve network problems
  • Ensure staffing levels provide 24x7 365 coverage
  • Project manage complex technical projects, and communicate status to internal customers
  • Conduct regular staff meetings and monthly employee one-on-ones
  • Set performance expectations and complete performance evaluations
  • Follow disciplinary action procedures and document human resource issues
  • Available for rotational on-call after hour support as needed
  • Ensure proactive customer communication throughout ticket lifecycle
Qualifications for manager, network operations
  • Proven experience advising clients in the area of technology as well general controls
  • Setup partner passbacks
  • 3 to 4+ years of related management experience of LAN/WAN environment
  • Minimum 3 years experience with managing small team of approximately 5 team members
  • Applicant needs to have developed professional written and verbal communication skills including the ability to mentor and develop employees
  • CCNA, CCNP, CCIE, CISSP preferred
3

Manager, Network Operations Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of manager, network operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, network operations
  • Experience with implementing, configuring, and maintaining backup solutions
  • Responsible for developing, implementing, and executing monthly patching cycle for all Windows Servers, firmware updates for all systems
  • Mentors System Administrator and Service Desk staff to promote internal development
  • Prepares Capital forecasts to meet the current and future needs of the customers and ensuring ongoing reliability of the network
  • Negotiates and establishes contracts with vendors for network related equipment
  • Support unionized technicians in their day to day requirements
  • Coach technicians on processes and work on developing their skills
  • Manage performance and review daily statistics
  • Work closely with our Field Services organization
  • Analyze troubles & implement improvements
Qualifications for manager, network operations
  • VMware certification is preferred
  • Software define network experience is a plus
  • Demonstrated working knowledge of wireless proxy and DNS technologies preferably exposure to Aruba / Infoblox
  • Discuss complex technical issues with technicians, engineers, and vendors
  • Strong background with Cisco Unified Communications suite (Call Manager, Unity Connection, Presence, Emergency Responder, Jabber Client)
  • Experience managing call center solutions, automated attendants, recording and IVR solutions
4

Manager, Network Operations Job Description

Job Description Example
Our growing company is hiring for a manager, network operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, network operations
  • Responsible for designing and delivering disaster recovery and high availability
  • Responsible for compliance with production change management processes and key controls
  • Provide 24/7 on-call support and manage 24/7 on-call teams
  • Responsible for setting goals and objectives for direct reports that align with the overall department and business goals
  • Lead, establish and implement 'best-practice' standards departmental policies and procedures
  • Manage multiple high priority initiatives in a fast paced highly technical environment
  • Ensures that effective team representation takes place for the coordination of work processes and projects with other departments and divisions
  • Ensures that network platforms are dependable, available when needed, and perform as expected and at appropriate, agreed levels
  • Responsible for implementing global, enterprise-wide IT network strategies, architecture and solutions in alignment with Company goals
  • Responsible for full platform lifecycle
Qualifications for manager, network operations
  • Must have experience successfully leading distribution or transport related projects & experience working in a 3PL environment
  • Manage all network hardware and equipment, including routers, switches, UPSs
  • Experience troubleshooting Data and Voice circuits with knowledge of Telco
  • 10+ years of operations experience in an NOC, Central Office, Operations, or Service Center environments
  • Familiarity with the data equipment such as DSLAMs, ATM switches, and routers
  • Highly competent with MS Office (Excel and Access) Cognos reporting
5

Manager, Network Operations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of manager, network operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, network operations
  • Hold monthly operational meetings with internal customers to ensure alignment around priorities and support
  • Maintains accurate records and prepares meaningful reports for both internal and external customers
  • Directly manage the Network Operations team
  • Responsible for assisting with the strategic planning and recommendation of network hardware, systems management software and architecture
  • Run validations and check on network devices to ensure compliance with the standards and design as set forth by the Network Engineering group
  • Assess and make recommendations for improvement
  • Monitor network performance and is proactive in assessing and making recommendations for improvement
  • Ensure reliability, scalability and availability of network services
  • Conduct research into networking issues and products as required
  • Responsible for the overall effectiveness and efficiency of the network operations group to ensure customer satisfaction
Qualifications for manager, network operations
  • Previous troubleshooting experience of network elements, protocols, and services
  • Understanding of Fiber Optic Networks, DWDM and SONET, GIGE, Ethernet services
  • 5 to 7 years of management experience in related job field
  • Broad understanding of telecommunication networks and L1 through L3
  • Patience, attentiveness and clear communication skills
  • Ability to create and foster a positive environment in which people on the team feel motivated to complete the required tasks

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