Network Operations Manager Job Description

Network Operations Manager Job Description

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Network operations manager provides technical services and support at the network level: LAN and WAN connectivity, routers, switches, firewalls, and security.

Network Operations Manager Duties & Responsibilities

To write an effective network operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included network operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Lead enterprise support strategy development and assist with lifecycle management efforts for owned platforms/technologies inclusive of Wide Area Network Carrier, Routers and Switches, Wireless, DNS and on occasion Firewall, Cyber Defense and Proxy services
Develops and provides templates and plans for documentation of network changes and implementations
Collaborates with consultants, Infrastructure and Facilities teams
Provides mentoring and direction to junior staff for racks and stacks network equipment
Review and approve upcoming change management activity for all changes on the IP Core
Responsible for managing Incident Problem Management updates for problem investigations
Interface with YouTube APIs and Analytics to extract data and generate reports
Use SQL to interpret and manage large data sets
Manage Day-to-day CMS operations
Management, Leadership, and Collaboration in a DoD/Army environment

Network Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Network Operations Manager

List any licenses or certifications required by the position: ITIL, CCNA, CCNP, JNCIS, JNCIA, CCIE, CPIM, CSCP, APICS, DOD

Education for Network Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the network operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Education, Business, Management, Information Technology, Networking, Information Systems, Business/Administration

Skills for Network Operations Manager

Desired skills for network operations manager include:

Network security
Routers
Regulatory guidelines affecting the healthcare industry
Firewalls
Switches
WAN Optimization
Trends
Ethernet
Network Management
Cisco VoIP/VTC

Desired experience for network operations manager includes:

The ability to work under a heavy workload in a time critical environment
Requires advanced analytical and problem solving skills
A minimum of 4 years’ experience managing projects
Solid understanding of network routing protocols (ex
Experience in SaaS/Cloud network infrastructure operations environment, CentOS Linux experience is a plus
Experience in global network operations in Europe, Asia and Americas (RIPE, ARIN etc)

Network Operations Manager Examples

1

Network Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a network operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for network operations manager
  • Management escalation point for after-hours critical issues
  • Work with regional staff, global staff and regional managed services support organization to ensure operational up-time of network transport for all network environments
  • Manage complex problems issues through to completion including timely, effective communication of network issues
  • Evaluate risk and priority of network changes or issues
  • Identify recurring and potential problems, recommending and implementing process/ controls and documents for prevention
  • Coordinate network changes and requests with the appropriate internal and external stakeholders
  • Participate in a tools and automation strategy discussions to identify and recommend new or modified tools, views, standards and audits
  • Work with internal and external customers and suppliers to provide information, form action plans, create process and resolve findings
  • Manage team through ongoing and long term projects to standardize network infrastructure
  • Consistently improve network performance and up-time
Qualifications for network operations manager
  • 7+ years of relevant IA and/or security experience
  • Bachelor's degree in Information Systems or a related program
  • Strong knowledge of network technologies and protocols
  • Ability to travel between Aberdeen, MD and Adelphi, MD occasionally
  • Ability toapply for and maintain a Top Secret clearance and or have an active DOD Security Clearance
  • Experience with system vulnerability assessment and McAfee HBSS
2

Network Operations Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of network operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for network operations manager
  • Work with other internal groups to create procedures that ensure a high level of customer service
  • Ensure staffing levels to provide adequate coverage
  • Ensure technical development of staff
  • Ensure adherence to NOC/Company standards, processes and procedures
  • Conduct formal and informal training and coaching sessions with the staff as needed
  • Work with staff and other groups to resolve technical issues
  • Setting performance expectations
  • Monthly employee meetings
  • Hiring and maintaining technical resources in the group
  • Following disciplinary action procedures and documenting human resource issues
Qualifications for network operations manager
  • Working experience with Cisco, F5 and IOS including configuration and troubleshooting is required
  • Familiar with various network and voice technologies, services, and protocols that are typical of a large enterprise network including BGP, MPLS, OSPF, EIGRP, DMVPN, VoIP and QoS
  • Microsoft Operating Systems (Windows Server 2003/2008, Windows XP/7)
  • Working knowledge of server hardware (RAID, clustering, virtualization)
  • Preferred 5+ years of experience with Cloud technology and VMWare expertise
  • Preferred 5+ years experience with a service provider / delivering managed services
3

Network Operations Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of network operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for network operations manager
  • Leads resources and budget levels to meet strategic objectives and operational needs
  • Demonstrate diversity awareness and ensure recruiters utilize sourcing techniques that reach diverse population
  • Lead the department and provide direction and guidance to establish team priorities and define and manage workload
  • Regularly review the production standards/metrics with their reports
  • Adhere to standard Service Level Agreement (SLA) for processing inbound documents and requests
  • Identify continuous improvement opportunities by identifying production opportunities
  • Liaise with Train and Engine (T&E) Trainmasters and Assistant Trainmasters, managing shift by shift issues to enable effective train movement
  • Manages labour issues
  • Act as a point of escalation for all tactical issues on production floor
  • To attend regular knowledge sharing sessions and contribute where applicable
Qualifications for network operations manager
  • At least 6 years’ experience with Cisco route / switch technologies
  • At least 1 year experience in Cloud-based distributed denial of service DDoS mitigation
  • 6 years’ professional experience in an operational role or 6 years’ professional experience in a technical leadership role supporting an enterprise network infrastructure that is geographically distributed
  • 10 years’ experience with Cisco route switch technologies
  • 4 years’ experience with demonstrated technical proficiency in Infoblox DNS/DHCP, BIND, Microsoft DNS or 4 years’ experience with demonstrated technical proficiency in Blue Coat Proxy servers or 4 years’ experience with demonstrated technical proficiency in Aruba wireless access points, controllers and Clearpass
  • 2 years’ experience Cloud-based distributed denial of service DDoS mitigation
4

Network Operations Manager Job Description

Job Description Example
Our growing company is looking for a network operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for network operations manager
  • Responsible for the overall configuration and maintenance of routers, switches, and appliances for the network systems
  • Keep abreast of current industry trends
  • Inspire team to high level performance, high quality production, and on-time work
  • To build, review and own individual DS yard plans for inbound, outbound, DA & DP movements across the 24 hours
  • Manages the acquisition, installation, and maintenance of the organization's local area networks and wide area networks
  • Monitors the performance and security of fiber networks and related elements to ensure consistently strong reliability
  • Assists in troubleshooting and resolution of issues present on passive optical networks and related network elements by supporting Central Office and Field Technicians to quickly alleviate any network degradation or failure
  • Generate and develop project ideas using lean skills focusing on product and process improvements
  • Responsible for all aspects of the planning, engineering, implementation and support of the local area networks (LANs) and wide area networks (WANs) across the organization to ensure the stability of all voice, data, video, and wireless network services
  • Lead a team of highly skilled network engineers across multiple disciplines responsible for architecture, design, implementation, operation and maintenance of key systems
Qualifications for network operations manager
  • Previous troubleshooting experience of voice/transport/special services - network elements, protocols, and services
  • 5 to 7 years of supervisory experience in related job field
  • Broad understanding of Telephony services and network elements
  • Knowledge of central office switching/transport equipment, special circuits and testing methods
  • Familiarity with support of data services such as ADSL, frame/ATM, MPLS VPN
  • Exposure to OSI layer 2/3 technologies and routing protocols such as OSPF, MPLS, BGP
5

Network Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of network operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network operations manager
  • Oversees daily operations of a 24x7 team ensuring coverage is supplied end to end in support of the Data Center and Enterprise network elements and the applications running over the network
  • Responsible for network team's event, incident and problem management across the datacenter and enterprise networks
  • Responsible for data center and enterprise network metrics and reports on team Key Performance Indicators (KPIs) work completed successfully, reject rates, open issues, proactive remediation, audit compliance
  • Manage the Network and Voice operation – oversight of production support activities, changes, initiatives, and resolution of incidents
  • Support existing ITIL framework to drive process driven operations
  • Manage supplier relationship and overall network operations costs
  • Works with the Director of Infrastructure Services to ensure proper budgetary, procurement and legal processes are followed to implement plans
  • Resolves issues for customers and technical teams
  • Responsible for the quality and the timely completion of all team projects
  • Reviews operational procedures to assure maximum efficiency and quality across IT outsourcing providers, telco partners, and various other vendors
Qualifications for network operations manager
  • 5+ years of telecom management experience in an Operations environment
  • Knowledge of network elements, protocols, switching/transport equipment, special circuits and testing methods
  • Superior customer service and leadership skills
  • Demonstrate strong leadership and operational discipline
  • Must have 3 years of experience supervising or managing organization units
  • 3 years or more of experience identifying and matching skill sets needed to complete work, training staff on new and changing technologies, and providing coaching and mentoring to staff empowering them to deliver new business functionality

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