Network Operations Center Job Description
Network operations center
provides lead support and troubleshooting for IP technologies, including but not limited to, network connectivity, routing protocols BGP, EIGRP, HSRP , VPNs, Load balancing, and QoS.
Network Operations Center Duties & Responsibilities
To write an effective network operations center job description, begin by listing detailed duties, responsibilities and expectations. We have included network operations center job description templates that you can modify and use.
Sample responsibilities for this position include:
Prior experience working in a Technical Call Center, NOC or equivalent environment
Certification such as CCNA, RHCT or equivalent are a plus
Knowledge of languages such as shell and Perl
Effective touch typing for processing critical real time events
Ability to quickly learn and apply new technologies within a dynamic environment
Be on site to manage and support all concerns of unionized workers
Execute all administrative tasks supporting 22 CEP technicians
Create and distribute monthly reports to internal and external customers
Attend weekly and biweekly calls with Vendors to discuss service assurance issues
Participate with the NNOC on Network Investigations to provide root cause analysis and put closure to action items
Network Operations Center Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Network Operations Center
List any licenses or certifications required by the position: CCNA, CCNP, ITIL, CASP, II, IAT
Education for Network Operations Center
Typically a job would require a certain level of education.
Employers hiring for the network operations center job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Management Information Systems, Technical, Engineering, Education, Information Technology, Associates, Information Systems, Business, Computer
Skills for Network Operations Center
Desired skills for network operations center include:
ServiceNow
BGP
EIGRP
Creating
Excel
Updating and closing tickets
Maintenance
TCP/IP fundamentals and commonly-used network protocols
DNS
DWDM
Desired experience for network operations center includes:
Requires successful completion of level 2 security clearance
Industry certifications and/or designations are a plus
Must be 1 - 2 years of IT support experience, preferably in a corporate retail setting
Recent graduate in applicable program as stated above
Attend process improvement or project type conference calls
Coordinate change management on all IP Core network elements
Network Operations Center Examples
1
Network Operations Center Job Description
Job Description Example
Our company is growing rapidly and is looking for a network operations center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for network operations center
- Support a large complex data and voice network infrastructure by using network monitoring and management tools
- Participate in and respond to system and network incidents
- Provide technical support leadership on problem calls
- Ability to work in a Command Center environment, logon to ACD phone queues and navigate an incident tracking system
- Detects, analyzes and resolves routine computer production processing problems
- Provide advanced 1st level problem resolution assistance and constituent support for assigned systems, products and facilities
- Familiar with network encryption devices to include SafeNet NSA Type I and Type III
- Evaluate and implement network changes to support the growth and stability of the core network
- Implement customer and network change activities as prescribed by Network Engineering to include managing change documentation to ensure network and customer information is always current
- Monitor all core enterprise services and customer connections for any potential performance problems (utilization, intrusion, etc) and respond in a timely manner to any anomalies to ensure network availability
Qualifications for network operations center
- Demonstrated knowledge of heating, pneumatic, lighting, ventilation, air condition, refrigeration, and other mechanical equipment
- An AA Degree or equivalent
- Knowledge of the UNIX operating environment with the ability to navigate, manipulate and understand the file structure
- Intermediate Cisco networking skills required for deploying documented changes to equipment
- Solid understanding of firewalls
- Experience troubleshooting firewalls
2
Network Operations Center Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of network operations center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for network operations center
- Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices
- Demonstrate advanced understanding of business processes being supported by assigned system(s)
- Demonstrate advanced understanding of business processes across multiple business customers
- Provide leadership in key interactions with business customers to deliver customer requirements
- Owning the responsibility for service quality, establishing/maintaining standardized processes around operations
- Surveillance of applicable network management tools
- Performs initial troubleshooting and analysis on incoming alerts (applying runbooks)
- Produces, maintains and updates written procedures
- Tracks and supports IT change control schedules and activities
- Collaborate with other technical teams and customers on a regular basis
Qualifications for network operations center
- Microsoft Office suite of products, Adobe Acrobat, virus software, and VPN technologies hardware and Windows OS
- 4 years of experience in a network security infrastructure support role
- Checkpoint Certified Systems Administrator (CCSA) certification
- Checkpoint Certified Systems Engineer (CCSE) certification
- Palo Alto Networks Accredited Configuration Engineer (ACE) certification
- Palo Alto Networks Certified Network Security Engineer (PCNSE) certification
3
Network Operations Center Job Description
Job Description Example
Our growing company is looking to fill the role of network operations center. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network operations center
- Perform maintenance and grooms of T1, E1, DS3, OC3, OC12 and high cap Ethernet circuits
- Process internal and external service requests including physical access, DNS changes, MS, x-connect and
- Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
- To Provide ownership of complex Incident and Problem cases
- To ensure prompt and efficient resolution of incidents, meeting SLA requirements
- Manage and engage with third party suppliers or maintainers as required
- Monitoring and Management of customer solutions, including Inventory administration and updates
- To Ensure system security by applying industry standard best practice and correct security controls are maintained to meet the requirements of business compliance polices
- Perform BAU changes for production devices to mitigate known bugs and security vulnerabilities
- Work with Project Managers and third party suppliers during the approval of handover in to BAU
Qualifications for network operations center
- At least 2 years of experience in the network communications field troubleshooting network LAN infrastructures
- At least 2 years of experience in the network communications field troubleshooting network WAN infrastructures
- At least 2 years of experience in troubleshooting Cisco router hardware platforms
- At least 2 years of experience in troubleshooting Cisco switch hardware platforms
- At least 1 years of experience with packet capture products
- At least 1 years of experience with analysis products
4
Network Operations Center Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of network operations center. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network operations center
- Interact with customers via email
- Learn to Evaluate, Prioritize, and Address events that are detected by monitoring systems
- Improve processes, communications, documentations
- Work hand in hand with our vendors to support the network
- Lead and participate in post incident reviews
- Act as the lead for the BBNOC on projects
- Respond to service escalations and critical service outages
- Execution and management of an in-take process to receive provided event management procedures and documented operational tasks
- Track enhancements / technological changes
- Accurately document time spent supporting multiple LOB’s
Qualifications for network operations center
- Occasional requirement to work within the environmental conditions of a computer data center and the related noise, temperature and humidity exposures of those environments
- Advanced knowledge of required software engineering languages/tools and/or systems platform management technologies and/ or hardware and network configurations
- Advanced knowledge of technical/business environment
- Must have advanced written and verbal skills
- 10 years’ experience with Checkpoint or 10 years’ experience with Palo Alto Firewalls
- ITIL certification or working proficiency with ITSM solutions
5
Network Operations Center Job Description
Job Description Example
Our company is growing rapidly and is looking for a network operations center. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network operations center
- Preconfigure managed router and NIDs using standard and non-standard templates
- Perform circuit activations for new and existing customers
- Perform routine circuit testing and acceptance in accordance with written standards
- Investigate and complete reason for outage (RFO) reports on all network outages
- Mentor and help train Tier 1 NOC Analysts
- Accept call overflows for frontline NOC support team during major outages
- To perform 24x7 rotating shift duty
- Provide timely response and resolution to all incidents, outages and performance alerts
- Changing of backup tapes based on predetermined schedule
- Preparation and compilation of team and customer weekly and monthly reports
Qualifications for network operations center
- Occasional inspection of cables in racks, floors and ceilings
- This is a swing/night shift position
- Minimum of 0-2yrs experience working in Network Operations Center (NOC)
- A minimum of 7+ years of experience managing an operations organization in a 24x7 global infrastructure record of individual technical achievement
- In-depth knowledge of multiple computing resources, , servers, storage, network, security appliances required
- In-depth technical knowledge of several monitoring tools required