Network Support Engineer Job Description

Network Support Engineer Job Description

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Network support engineer provides input into the deployment of Dynamic Host Control Protocol (DHCP) and Dynamic Domain Name System (DNS).

Network Support Engineer Duties & Responsibilities

To write an effective network support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included network support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Monitoring, operating and providing first level troubleshooting of network platforms such as routers, switches, firewalls, load-balancers
Monitor incident queue and take ownership or distribute tasks/tickets to the team members
Perform weekends shift duties on rotational basis
Performing recurring support activities related to end-user workstations, telephony and software for both local and remote users
Break-fix of printing, scanning, server and desktop hardware
Maintain and troubleshoot both local area and wide area network links, including firewall, remote access and VPN software and hardware
Perform software inventory, distribution, installation and license management
Provide one-on-one assistance for end-users
Contribute to company business continuity planning and testing
Perform facilities related tasks as appropriate

Network Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Network Support Engineer

List any licenses or certifications required by the position: ITIL, CCNP, CCNA, JNCIP, JNCIS, CCIE, PCCSA, CCISP, SP, MCP

Education for Network Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the network support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Education, Information Technology, Graduate, Networking, Electrical Engineering, Education and Training, Computer Technology

Skills for Network Support Engineer

Desired skills for network support engineer include:

DNS protocol/BIND
Microsoft Office products
Administering
Analyzing network systems
Implementing
Performing testing
UNIX/LINUX operating systems
Wireless network architecture concepts especially in RAN domain
DHCP
MPLS

Desired experience for network support engineer includes:

Experience in a fast--‐paced support environment in an enterprise networks as a member of a 24x7x365 network and/or security operations team
Candidates must have a Security Clearance or the ability to obtain and must be 8570 compliant
Bachelors degree or higher in Computer Science or equivalent recommended
10+ years of combined relevant education & network administration experience / Undergraduate degree and 6-8 years relevant experience or Graduate degree and 4-6 years relevant experience
Bachelor of Science in Business or Marketing
Minimum 10 -15 years consumer products, marketing or licensing experience required

Network Support Engineer Examples

1

Network Support Engineer Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of network support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network support engineer
  • In charge of Technical Support projects such as system's upgrades, updates
  • Understands and leverages company's technical communication structure
  • Ensure that assigned infrastructure at the client site is configured, tested and operational
  • Identify problems and errors prior to or when they occur and log these timeously
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Investigate third line support calls assigned to you and identify the root cause of incidents and problems
  • Assist in analysing, assigning and escalating the support calls
  • Provide continuous feedback to client and affected parties
  • Duty intervention
  • Serve as the prime during routine software deployments
Qualifications for network support engineer
  • Advertising agency account supervision experience required
  • Must have sound understanding of marketing principles
  • Must have knowledge of research fundamentals and consumer dynamics
  • Retail knowledge helpful
  • Must have enthusiastic and effective presentation skills
  • Must have a strong command of the English language
2

Network Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of network support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network support engineer
  • Coordinates resolution activities with IT groups across systems and platforms (e.g., availability team), so they occur in sync
  • Develops and maintains Operational Policies and Procedures for the team
  • Answers the Tier 2 hot line and resolves complex issues
  • Adds, updates, and closes records in the IT Problem Management and Change Management databases
  • Participates in change management and related meetings to identify systems issues, scheduling conflicts, risk assessments and post-certification procedures
  • Operationally tests and evaluates new technologies
  • Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels
  • Enjoy an great work-life balance, including generous vacation time, personal days, and paid holidays
  • Contribute to enterprise branch “WLAN” strategy, solutions and ongoing technology refresh and enhancements
  • Support integration for network services of new acquisitions when required
Qualifications for network support engineer
  • Must have the ability to communicate effectively and tactfully with managers all levels of personnel from senior corporate management on down
  • Must be analytical and have the ability to pay close attention to details
  • Must be able to initiate and carry projects through to the end
  • Must have the ability to be diplomatic
  • Ability to convey network concepts and issues to both technical and non-technical audience
  • Must have at least four (4) years of experience in Cyber Security and Network Engineering
3

Network Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of network support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network support engineer
  • Communicate on the telephone via headset
  • Ability to read material on computer monitor
  • Ability to read printed material
  • This role may be required to work outside of core business hours, including early morning, late evening, overnight, weekends, and/or holidays as needed
  • Assist the network infrastructure team in buildout of new or expanded areas within manufacturing areas
  • Work with manufacturing, engineering, or other internal business customers to identify and recommend network options to connect and provide appropriate network service to manufacturing equipment and staff
  • Engage local facilities teams and contractors as needed to support IT build or design needs
  • Work with cross-functional teams, including IT, Management and consultants in the design and implementation of information technology that meets stated business objectives and service levels
  • Analyze, recommend, and evaluate new technologies including hardware, software, and communications products for network compatibility and applicability with intention of defining company standards defined for end user utilization
  • Assist in design, deployment of corporate LANs, WANs, and wireless networks, including servers, routers, switches, VoIP, and other hardware for optimal performance, maximum availability, minimal maintenance
Qualifications for network support engineer
  • Extensive knowledge of building and troubleshooting Internet platforms, particularly for web applications, but also streaming
  • Multicast Routing Networks
  • Experience of building and maintaining full range of both Cisco and Juniper devices, including Firewalls and perimeter security products
  • Current, valid, industry recognised network certification, at least JNCIA or JNCIP
  • Four-year college degree in Electrical Engineering, Computer Science or equivalent experience
  • 5+ years of experience in supporting complex data networks
4

Network Support Engineer Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of network support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network support engineer
  • Support existing implementation of cyber security systems and their associated software, including firewalls, VPNs, intrusion detection systems and anti-virus/malware software
  • Test new technologies and proposed changes to current infrastructure in a zero-impact lab environment
  • Receive and respond to incoming calls, pages, and/or e-mails from the IT Service Desk regarding network connectivity problems and respond to emergency network outages in accordance with business continuity procedures
  • Perform preventative and fault isolation maintenance on the local and wide area networks, servers, and other devices
  • Participate in the development of systems standards, short and long term goals, project management, and strategic directions
  • Create and maintain documentation as it relates to network hardware, configuration, processes, and service records
  • Develop, maintain and update a library of technical documentation
  • Administrative record keeping and management reporting of IT metrics and compliance controls
  • Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software
  • Assist co-workers engaged in problem-solving, monitoring, and installing data communication equipment and software
Qualifications for network support engineer
  • Strong expertise in Cisco and Arista network platforms a must
  • Sniffer (Netscout / Wireshark) troubleshooting experience highly desired
  • Experience with routing & switching LAN/WAN solutions based on Cisco devices
  • Knowledge & experience with Cisco firewalls devices
  • Knowledge and experience with port aggregation technologies such as port-channel and vPC
  • Knowledge of Layer 2&3 tunnel protocols
5

Network Support Engineer Job Description

Job Description Example
Our growing company is looking for a network support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network support engineer
  • Use advanced network tools to diagnose problems with local and wide area network environments
  • Technical lead for field service and installation teams
  • Evaluate, analyze, document, and train Network Operations and Network Element owners to ensure successful utilization of NMS tools
  • Troubleshoot TCP/IP connectivity over LAN and WAN links between server and network elements, communicating any issues found to appropriate audience
  • Identify alarms from network devices via MIBs
  • Logs and monitors an Incident Management System (SalesForce) for new and updated requests
  • Interpret network system report logs, WAN and LAN traffic, and usage to analyze and improve hosted and on premise application usage
  • Provide technical support for instructors delivering Instructor-led Training (ILT) and remote/over-video virtual ILT (vILT) classes
  • Install, configure and support lab deployments of Microsoft Server, Exchange, and Skype for Business in a virtualized environment using VMWare
  • Manage VMWare ESXi host servers, data storage arrays, network devices and VMWare Horizon View remote access environments
Qualifications for network support engineer
  • Technical Diploma or Bachelor or Master
  • Experience working on IP networking technologies and extensive experience in the application of routing protocols
  • Familiarity with all layers of OSI model and network communication protocols and working knowledge of Cisco hardware
  • At least 5 years hands on ability with configuring and troubleshooting of Cisco switches and routers
  • Ability to create network architecture solutions for new applications based on user requirements
  • Ability to create technical documentation such as statement of work, technical presentations, RFPs

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