Voice Network Engineer Job Description

Voice Network Engineer Job Description

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Voice network engineer provides and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP.

Voice Network Engineer Duties & Responsibilities

To write an effective voice network engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included voice network engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Work with the regional team on the design, implementation and operation of GTI related projects, beyond the voice and data network solutions
Maintain state-of-the-art awareness of developments in voice and video industry
Ability to collaborate proactively in a global, multicultural environment
Design and plan the implementation of local and wide area networks on a global basis
Keeps up-to-date with the latest technology products in his field of expertise in order to provide high quality support
Develop implementation plans of global UC network infrastructure & systems
Cover prime-time (Business) hours from Monday through Friday (local time) and on-call support for urgent situations on non-prime-time hours, weekends and holidays
Actively improve your skill set by participating in professional development opportunities
Analyze, design, test, document, implement and support of global converged voice and video technologies
Recommend future voice and video service models (on-prem, off-prem, mixed, managed, ) and build business case of recommended changes

Voice Network Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Voice Network Engineer

List any licenses or certifications required by the position: ITIL, CCNP, CCNA, CCVP, ACSS, ACIS, CCDP, CCDA, MCSA, CCIE

Education for Voice Network Engineer

Typically a job would require a certain level of education.

Employers hiring for the voice network engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Voice, Information Technology, Education, Electrical Engineering, Information Systems, Telecommunications, Systems Engineering

Skills for Voice Network Engineer

Desired skills for voice network engineer include:

SIP
BGP
EIGRP
Firewall technologies
GRE
NAT
PAT
Partnering with business units and operational processing
Ribbon VoIP and Gateway technologies
Secure voice concepts

Desired experience for voice network engineer includes:

Advanced Networking knowledge and a strong understanding of Cisco and Avaya VoIP products is required
Expert in Cisco IPT, Cisco voice mail, NICE recording systems, Voice WAN connectivity (MPLS, Ethernet, SDH, DSL, Internet, ), DHCP, QoS, multicast (content distribution, IPTV etc), wireless voice communication
Strong knowledge of networking infrastructure design and support together with its interaction with voice (routing and switching, port load balancing protocols, QoS, STP variations)
Bachelor’s or Master’s degree (or equivalent) in engineering (Electrical Engineering, Computer Science, Telecommunications)
Knowledge in other technologies and products, experience and certifications will be considered as advantage
Knowledge of planning, implementing & supporting Cisco Unified Communications & Collaboration Suite (Call Manager, Unity Connection, Presence, CWMS )

Voice Network Engineer Examples

1

Voice Network Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a voice network engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for voice network engineer
  • Prepare and maintain up to date documentation for internal and external customers detailing the configuration of deployed solutions
  • Responsible for the purchase, installation and testing of hardware/software, telecommunications equipment and other items as necessary, in accordance with SLAs, procedures and software licensing conditions
  • Carry out security backups, housekeeping, preventative maintenance and other operational tasks in accordance with relevant schedules and procedures
  • Provide appropriate maintenance and support for all equipment and software
  • Maintain relevant documentation and procedures and ensure their effective use
  • To analyse, evaluate and develop HCUK network requirements to ensure compatibility and interdependencies with other network features
  • To manage the HCUK firewalls, load balancing and network security, planning and implementing future developments
  • Liaison with external service providers to ensure service is maintained to optimum levels and within agreed SLAs
  • Provide technical recommendations supported by coherent business cases to recommend ‘best fit’ technologies to increase market share
  • Manage network related disaster recovery operations
Qualifications for voice network engineer
  • Knowledge of programming in python or shell is a plus
  • Preferred experience with voice or video technologies from Cisco, LiveOps, Polycom, Lifesize, Tandberg, Citrix, Microsoft, BlueJeans, Google, Apple and Twilio
  • Ability to occasionally travel up to 20% of time (including internationally)
  • Basic Cisco networking experience (Cisco certification a plus)
  • Expert knowledge of Cisco Unified Communications Manager (Call Manager) ver
  • Expert enterprise multi-cluster design, integrating CUCM (Call Manager), Unity and Unity Connections, Expert enterprise Contact Center Design and implementation, integration/engineering of UCCX
2

Voice Network Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a voice network engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for voice network engineer
  • Provide expert input into IT infrastructure analysis incorporating business requirements, applications and strategic plans
  • Provide technical support to solve hardware and software issues
  • Develop plans for preventative maintenance schedule across the HCUK network
  • Deliver projects to quality, to timelines and within agreed budgets
  • Research and evaluate new products and services that may be of benefit to the company
  • Provide IT Infrastructure support to internal and external customers in accordance with SLAs
  • Maintain measures to prevent unauthorised internal and external access to equipment and systems including user names and passwords and entry controls for computer facilities
  • Using system logs and other reporting tools, to monitor usage and report suspected security breaches and computer mis-use to the Technical Manager
  • Monitor security vulnerabilities reported in the specialist press and elsewhere and take the recommended steps to overcome any that are applicable
  • As part of infrastructure team, liaise with colleagues across the Group to provide technical recommendations to improve IT capability in support of business demand
Qualifications for voice network engineer
  • Excellent understanding of network topologies and operation (TCP/IP, routing, QoS, firewalls, packet capture and analysis, the OSI stack)
  • Commitment to provide run-the-business and tier 3 and 4 support for voice and collaboration solutions
  • Cisco IOS Telephony T1-PRIs/Gateways/MGCP/SCCP/SRST
  • Maintain and support Avaya telephony and Polycom Video network
  • Integrations of Skype for Business with Avaya PBX, Polycom Real Presence Infrastructure and
  • Other audio conferencing bridge
3

Voice Network Engineer Job Description

Job Description Example
Our innovative and growing company is hiring for a voice network engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for voice network engineer
  • Upgrade and maintain the Cisco Contact Center and Telephony services globally
  • Provision and maintain colleague access to unified communications systems globally
  • Provide Tier 2 IT support for all internal colleague requests as required
  • Utilize Cisco network management software and hardware to identify and correct problems with the data communications equipment
  • Support and implement short- and long-term strategic plans to ensure network/telecom capacity meets existing and future requirements
  • Monitor and identify capacity and performance, plan for telecom trafficfor continued, uninterrupted operation of data and telecom systems
  • Be responsible for the maintenance, troubleshooting, access, and backup for enterprise wide network and Unified Communications infrastructure
  • Supervise analysis, diagnosis, and resolution of data and telecommunications problems
  • Work with team members, Users and department management in troubleshooting or implementing new request that meet customer expectations
  • Ability to use Cisco monitoring tools used to support Cisco Call Manager and associated equipment
Qualifications for voice network engineer
  • Clear, demonstrated and industry leading knowledge and experience in Voice, Unified
  • Able to troubleshoot issues related to phone registration, endpoints, trunk and voice quality
  • Resolving CM feature related issue, call center related issues, configuration issues
  • Knowledge on call Centre process including VDN, vector programming, adding the agent hunt
  • CCNP Voice and/or equivalent combination of education or work experience
  • Communicate with managers throughout IT Infrastructure
4

Voice Network Engineer Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of voice network engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for voice network engineer
  • Create, implement, and oversee policies and procedures to ensure consistent provisioning, uptime, regulatory compliance, and data protection
  • Respond to major incidents, SWAT calls, and other conference calls in support of IT business processes
  • Configure and maintain data replication, mirrors, and snapshots between primary and offsite locations for high availability and D/R purposes
  • Develop backup and recovery procedures and participate in recovery testing and D/R exercises
  • Technical review of planned changes and maintenance activities
  • Maintains monitoring of network infrastructure, including alert configuration, new device provisioning and general day to day functioning of the monitoring tool set
  • Support of telephone systems
  • Analyzes performance data and metrics, identifies problem areas and provides actionable insight to problem resolution
  • Acts as Tier II line of support for Network Core trouble tickets
  • Acts as a point of escalation for other IS teams regarding network oice infrastructure issues
Qualifications for voice network engineer
  • Collecting, consolidating and analyzing business and technical requirements from key constituents
  • Minimum 3 years of networking experience that includes operational support or hands-on implementation and configuration of network infrastructure in an enterprise environment while holding CCNA or higher certification
  • Engineering level documentation and communication skills (Microsoft Word, Excel, Visio)
  • Minimum of five (5) years’ Cisco VOIP engineering experience working in an enterprise environment that demands a highly reliable, highly resilient, growing network environment with respect to Voice, LAN, load balancing and secure data center technologies
  • Requires an in depth understanding and work experience of Unified Communications infrastructure, hardware, and software, including in depth experience, skill, and knowledge of Cisco Call Manager software and infrastructure configuration
  • Solid networking design and engineering experience – Layer 2/3, QoS, 802.1x, and WAN
5

Voice Network Engineer Job Description

Job Description Example
Our growing company is looking to fill the role of voice network engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for voice network engineer
  • Ensure all proactive maintenance
  • Ensure all platform reported issues are acknowledged, diagnosed and progressed as appropriate in line with customer and contractual obligations
  • Provide technical advice and support to customer/OLO provisioning and customer service teams
  • Responsible for entering accurate codes and quality notes on the systems and fault reports that are relevant to the role
  • Ensuring that the Management and reporting of all faults is dealt with in a timely fashion and within specific contractual guidelines
  • Manage and support customer and end user issues, ensuring that updates are provided as per contractual obligations
  • Execute their allocated work to maximise speed and quality of completion
  • Respond to work requests from customer and provide visibility of work to manager and team where required
  • Where engineer is in jeopardy of not completing the job to standard timescales then they proactively notify the Jeopardy Lead/ Shift Leader or Manager of any issues
  • Act as an ambassador of BTMSL to the customer and ensure that all responses reflect the professionalism of the role
Qualifications for voice network engineer
  • Experience working with vendors to improve relationships, understand product roadmaps, define future capabilities and ensure product support
  • Provide leadership, as a technology subject matter expert and engineer, in the area of Unified Communications and other such collaborative technologies
  • A minimum of Three years’ experience working collaboratively with business user groups to understand requirements and develop solutions based on those requirements
  • Expected to maintain deep knowledge of industry trends and identify new technologies which can enhance the service provided to the business
  • The ability for periodic travel to meet with enterprise customers, and peers
  • On call support responsibilities required

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