Cisco Voice Engineer Job Description

Cisco Voice Engineer Job Description

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Cisco voice engineer provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, Cisco ACD and Touchpoint.

Cisco Voice Engineer Duties & Responsibilities

To write an effective cisco voice engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included cisco voice engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Create solutions that will seamlessly integrate with legacy and strategic technologies
Provide Cisco Voice installation, implementation and support services
Get Voice project requirements from management or the customer and implement a solution
Consult on the best product for each project's need
The ideal candidate will be fluent in multiple version of Cisco Voice products
Provide support services for SIP Signaling
Be the final level of escalation (Tier 3) for voice issues
Troubleshoot through CDRs
Assistance with the design and installation of Cisco network equipment in support of enterprise-level VoIP architectures, including Cisco Unified Border Element, Peripheral and VXML Gateways
Securing / hardening unified communications networks

Cisco Voice Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Cisco Voice Engineer

List any licenses or certifications required by the position: CCNP, CCVP, CCNA, CCIE, IAT, TLS, EAP, CCDP, CICD, CE

Education for Cisco Voice Engineer

Typically a job would require a certain level of education.

Employers hiring for the cisco voice engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Education and Training, Education, Communications, Electrical Engineering, Information Systems, Technology, Telecommunications

Skills for Cisco Voice Engineer

Desired skills for cisco voice engineer include:

Secure Real-Time Transport Protocol
SIP signaling and call-flows
Components and how they integrate and interact
MGCP
But not limited to
CUIC
Cisco SQL Schema
Custom reporting
Dark Fiber and CWDM/DWDM
EIGRP

Desired experience for cisco voice engineer includes:

Basic experience troubleshooting telecommunications equipment and technologies including TDM, T1, ISDN
Knowledge of Wireshark or other Packet Capture tools
Demonstrates the ability to take responsibility and shows skill in the management of change and can handle contacts of all types and at all levels
Carry out the Plan, follow prioritized work, and complete multiple assignments on time and at times with minimal management oversight
Good communication skills with the ability to effectively communicate across multiple levels of the organization
Valid passport for international travel desired

Cisco Voice Engineer Examples

1

Cisco Voice Engineer Job Description

Job Description Example
Our company is hiring for a cisco voice engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for cisco voice engineer
  • Testing circuits and components of malfunctioning unified communications equipment to isolate sources of malfunctions, using network management systems and circuit designs
  • Analyzing telecommunications systems using structured problem solving and available tools to troubleshoot highly complex systems in a mission critical environment, identifying root causes, action plans, and impact and resolution plans
  • Planning, evaluating, and coordinating installation and/or reconfiguration of hardware and software elements of data and/or voice communication networks
  • Monitoring system performance and providing security measures, troubleshooting and maintenance as needed
  • Preparing and verifying appropriate network documentation, including operational instructions
  • Providing regular monitoring and network analysis regarding short- and long-range planning for associated systems
  • Identifying all aspects of communications-related vulnerabilities, increasing the customer's awareness of potential vulnerabilities and impacts of communications on mission execution capability, and providing recommendations to mitigate to eliminate identified vulnerabilities
  • Perform day-to-day activities required to manage Voice services, such as design, implementation, and management, to include troubleshooting of complex VOIP issues
  • Performs testing, provision, operations and emergency response for ongoing VOIP network operations
  • Oversee and manages the deployment of upgrades to existing voice, video and other related systems in a multi-location environment
Qualifications for cisco voice engineer
  • Experience with video conferencing software a plus (Such as Tandberg, WebEx)
  • Microsoft Office and Visio skills are essential
  • 4 yr degree in electrical engineering/computer science/network engineering
  • Advanced level Voice certifications such as CCNA Voice and CCVP (Cisco Certifications) are highly desirable
  • Voice experience with Call Managers version 10.x
  • UCCX experience
2

Cisco Voice Engineer Job Description

Job Description Example
Our growing company is looking to fill the role of cisco voice engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for cisco voice engineer
  • Ensures all required operational and support documents are current and up-to-date
  • Work continuously on improving relevant systems, applications, and infrastructure, and processes
  • Maintain a current understanding of emerging technologies and trends in cloud service and other datacenter technologies
  • Responsible for Design, Planning, Development, Implementation, Optimization and Support of the Network Arch Core/Distribution/Access, Routing/Switching, WAN/WADS/WFAS, IOS/CFG Standardization, MPLS/IP-VPN/DMVPN, VoIP/QoS, IP Telephony/Unified Messaging/Voice Mail, WiFi, Radius/802.1x, Content Delivery, Global Load Balancing, Remote Access/VPN, Extranet/DMZ, IPS/IDS/FW Application Intelligence, Video Conferencing
  • Establish standards, policies, configuration guidelines and procedures for operation of Network / Security Systems Infrastructure
  • Build and maintain partnerships with Cisco and other key vendors on accelerating product evaluation, product design, proof of concepts, and implementation strategy with hand-off into sustaining handled by ITG operations
  • Manage Performance tuning and Capacity Planning of production systems
  • Project management of key Network Infrastructure programs
  • Advocate and articulate Cisco Voice Solutions and Strategy by providing in depth and high level technical and business interface with customer case
  • Participate / Key contributor on Infrastructure RFI/RFP
Qualifications for cisco voice engineer
  • Unity Connection and Voicemail experience
  • CER and Paging systems experienced
  • All resumes must be written in English
  • Interviews will be conducted in English
  • Expert knowledge of enterprise multi-cluster design, integrating CUCM, Unity Connections, SME
  • Knowledge of Cisco Video and Conferencing solutions – Telepresence, TMS, Webex
3

Cisco Voice Engineer Job Description

Job Description Example
Our innovative and growing company is hiring for a cisco voice engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for cisco voice engineer
  • Troubleshoot all aspects of the Cisco Voice and Data network, must be organized, document oriented, possess skills in Visio diagramming, and understand WAN principals
  • Design, configure and troubleshoot QoS classification, marking and prioritization of network traffic (voice, critical applications)
  • 8+ years designing or administrating call center environments with demonstrated in-depth Cisco mastery
  • Cisco Certified is a plus
  • Extensive knowledge of call center environments and routing with specific knowledge and experience with Cisco call center applications and routing
  • Oracle SBC design and configuration is a plus
  • Enterprise Call center certifications is a plus
  • Task Oriented individual with willingness to tackle issues
  • Team Player – demonstrates reliability, active participant, shares openly, exhibits flexibility, treats others respectfully
  • Take ownership of projects and complete them on time
Qualifications for cisco voice engineer
  • Strong experience in routing and switching voice and video environments
  • Familiarity with Cisco images, hardware installation, and upgrades
  • The Cisco Certified Network Associate and the CompTIA Security+CE or higher certifications
  • The preferred candidate would have the Cisco CCNA Collaboration certification
  • Provisioning customer VOIP features on the Cisco Unified Communication Manager and troubleshooting
  • Tier 2/3 troubleshooting and assisting tier 1 to include training
4

Cisco Voice Engineer Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of cisco voice engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for cisco voice engineer
  • Designing, implementing, ongoing management, and troubleshooting of Cisco Unified Communications Systems
  • Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, CUBE Cisco IP phone provisioning
  • Leading the development of a strategic plan which ensures IT infrastructure is aligned with business and customer needs
  • Designing enterprise telephony infrastructure that is agile & robust in meeting evolving business requirements while maintaining competitive cost structures
  • Leading the development of a system/process which provides early recognition of system performance trends and ensuring that information is utilized to drive improvements to quality of service or cost performance
  • Establishing and maintaining effective cross functional relationships within the IT organization and business to ensure that standards are properly aligned with business plans and customer needs
  • Work and Collaborate with Project Teams including Operations, contract resources and 3rd Party Vendors
  • Responsible for designing, deploying, installing and configuring complex Cisco IPT solutions in North American (including Canada) corporate offices, distribution centers (7) and stores (1,600)
  • Application design efforts within UCCX to support Enterprise Contact Center environments
  • Network support as it relates to the Cisco VOIP environment and isolate and resolve complex problems utilizing appropriate diagnostic tools
Qualifications for cisco voice engineer
  • Voice certifications such as CCNA Voice are highly desirable
  • Bachelor's degree in engineering or a related discipline, or equivalent work experience required, advanced degree preferred
  • Experience with cable management and patching with ethernet and analog phones
  • Knowledge of Cisco Contact Center Express (UCCX) or Automatic Call Distributor (ACD)
  • Responsible for documenting system requirements and working with the customer, vendors, and internal engineers to deploy, install, and test the necessary hardware infrastructure that meets the customer’s requirements of those systems
  • Excellent customer service skills working in a fast pace environment servicing several agencies
5

Cisco Voice Engineer Job Description

Job Description Example
Our company is growing rapidly and is hiring for a cisco voice engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for cisco voice engineer
  • Proven experience designing or administrating call center environments with demonstrated in-depth Cisco mastery
  • Experience working in a very fast paced and dynamic environment
  • Enterprise Call center certifications
  • The consultant will need to build according to site requirements adhering to Caterpillar VoIP standards
  • Developing and implementing enterprise level technical architecture and physical design of our customers’ network
  • Analyzing existing voice and data networks and recommending solutions, including the setup, configuration, and testing of Cisco Communications Manager, Unity Connection, Instant Messaging and Presence, Call Manager Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways
  • Work on Network Telecom Service Desk and provide level I and II support to end users surrounding Network (route/switch) and CUCM issues
  • Activate and troubleshoot port issues
  • Login and configure Cisco routers and switches
  • Troubleshoot Cisco WAN and LAN issues
Qualifications for cisco voice engineer
  • 5+ years of experience designing, building and/or maintaining communications systems
  • 2 years current experience with Cisco UCS
  • Requires experience with engineering datacenter and IP backbone networks in a multi-vendor, multi-protocol environment -- including networks based on T1, DS3, Fiber/Optical, DSL, Ethernet, ATM, Frame Relay, and Ethernet over Copper core, distribution, and access media
  • Current CCNA or CCNP is HIGHLY preferred
  • CASP (IAT Level 3 ILO CISSP) highly preferred
  • CUCM/CUC Version 10.X with full unified messaging

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