Cisco Engineer Job Description

Cisco Engineer Job Description

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Cisco engineer provides oversight and support in design, configuration, management and implementation of computer/network architectures/environments, including LAN, WAN, VOIP connectivity.

Cisco Engineer Duties & Responsibilities

To write an effective cisco engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included cisco engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Perform administration duties for local and wide area networks, including routers, switches, hubs, gateways, access points, network interface cards, networking cables, network bridges, modems, adapters, firewalls and other related network hardware
Set up, configure, and test Cisco servers, Nexus switching, Cisco LAN switches (core, distribution and access), Cisco firewalls
Coordinating conference calls for technical issues to provide status of open opportunities and resource requirements to management
Serving as a liaison between company and the customer regarding the implementation and maintenance of systems
Analyzing log files, performance issues, and the production environment for mission critical systems
Security/Firewall management background in working for large enterprise
Primarily Manage Cisco ISE – Network access control ( NAC) TACACAS deployment
Aggressively oversee, maintain and continuously improve complex inbound call center services for routing, delivery, and recording using extensive technical knowledge of systems, applications, platforms, network and carrier services
Use your winning personality to establish smooth running environments, which are paramount to your success and happiness
Strong verbal and written communication skills are required due to the dynamic nature of collaborations with our teams, leaders, customers, stakeholders, vendors, and other teams, solving complex business problems together

Cisco Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Cisco Engineer

List any licenses or certifications required by the position: CCNA, CCNP, MCSE, CCIE, CCDP, JNCIA, CISSP, AWS, II, IAT

Education for Cisco Engineer

Typically a job would require a certain level of education.

Employers hiring for the cisco engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Education, Information Technology, Business, Telecommunications, Communications, Information Systems, Electrical Engineering

Skills for Cisco Engineer

Desired skills for cisco engineer include:

Network architectures
Bandwidth modeling and VoIP infrastructures
HSRP
LAN/WAN environments: RAS
QoS
Routers
Switches
TACACS
VLAN’s
AWS and MAG networking and connectivity requirements

Desired experience for cisco engineer includes:

Typically have 1-5 years of experience in multiple IT areas and 0-5 years of relevant Cisco Voice junior level experience
Typically have 3-5 years of experience in multiple IT areas and 3-5 years of relevant Cisco Voice senior level experience
CCNP/CCDA Network Engineering Experience (Routing & Switching)
Cisco PBX - 3 years Call Manager / Unified Communications Manager configuration
Experience troubleshooting telecommunications equipment and technologies including TDM, T1, ISDN
Demonstrates the ability to take responsibility and shows skill in the management of change and can handle contacts of all types and at all levels Ability to Plan, Prioritize, and complete multiple assignments on time and at times with minimal management oversight

Cisco Engineer Examples

1

Cisco Engineer Job Description

Job Description Example
Our company is hiring for a cisco engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for cisco engineer
  • We’re looking for self-starters, those who can work independently, with and across teams, and regardless of role or level, people with leadership and mentoring skills, freely sharing their knowledge, supporting an agile team environment and mutual growth
  • We seek and value talent magnets, creative technologists and change agents
  • Design, implement, and configure contact center solutions
  • Second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for Telecom outages
  • Recommend to service delivery managers and operations support vendor improvements in hardware or software needed to maintain reliable Telecom systems
  • Operate on infrastructure services like DNS, NTP, IPAM
  • Operate remotely and diagnose of high-end network equipment
  • Analyze live traffic patterns for major ISPs worldwide
  • Ensure continuous operation of server and services
  • Provide quality support for range of devices deployed in ISP Core IP networks
Qualifications for cisco engineer
  • Support of Analog lines, gateways, and punch downs
  • Telecom Service Providers & SIP Trunking (optional)
  • Bachelor’s Degree from accredited university in Computer Science, Information Systems, or other related field or equivalent experience
  • Certified on Cisco VoIP technology is desired
  • WiFi 802.11a/b/g/n Design and Architecture
  • RFID, Active and Passive Design and Architecture
2

Cisco Engineer Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of cisco engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for cisco engineer
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems
  • Must be proficient with and have recent experience in Linux and Citrix
  • Participates with various teams regarding network, security and / or telephony projects, change tickets, and trouble tickets, Assists in the evaluation of issue priority and provides front line response to various internal groups regarding product and solution support
  • Responsible for the provision of technology & IT advice and/or professional services to both internal and external clients
  • Act as a key contributor in a more complex/critical environment and to act as a source of technical/professional expertise to others in own area
  • Modify or adapt existing designs and may also involved in the design of systems architecture, networks systems and the development (including integration) of overall solutions
  • Manage and be involved in aspects of networks/system/software/service development from requirements, capture/define through concept demonstrators to creating, testing, integrating and delivering mainstream operational products, packages, projects, services or platforms
  • Manage the development of networks/systems/services for specific applications which can include on-line, real-time networks, systems and components using high level languages, database design techniques, operating systems and platforms
  • May be involved in customer/client or Business Unit/LoB liaison and the discussion and agreement of specifications/solutions/designs
  • Provide design assurance/QA at the system/service level to ensure developments are undertaken in alignment with the requirements/specifications
Qualifications for cisco engineer
  • Good technical foundation in networking (CCNA equivalent level or above) is required, ideally CCNP or above
  • Cisco Unified Computing Virtualization (UC on UCS) including VMware (desired)
  • Firm understanding of TDM, VoIP and call control disciplines NextGen networks using Click to Click & B2BUA and IMS utilizing WebRTC and HTML5
  • Knowledge to manage and troubleshoot Cisco and Fortigate devices required
  • Hands on experience with any industry standard SIEM is desired
  • SANS GIAC GCIA certification desired
3

Cisco Engineer Job Description

Job Description Example
Our company is growing rapidly and is hiring for a cisco engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for cisco engineer
  • Responsible for the construction of the service solution and associated service delivery model to meet customer or Business Unit/LoB requirements
  • Act as mentor/role model to others
  • Research and understand current technology trends for network services including cloud based and software defined solutions
  • Participate in the design, installation, configuration and operation of infrastructure solutions and services with a focus on network technologies
  • Assist technology and business stakeholders with the definition of their network requirements and recommend suitable options
  • Manage complex technical issues through to resolution with cross-functional and technology vendor support teams
  • Perform problem determination, root cause analysis and develop recommendations for improvements needed to mitigate re-occurrence
  • Develop and maintain documentation applicable to the architecture, design, configuration and operation of network infrastructure or services
  • Champion implementation of standards and automation of configuration and operational tasks
  • Develop and implement technology standards and processes for network services
Qualifications for cisco engineer
  • Developed REST APIs, Web Services using Python frameworks
  • ITIL V3 Foundation Certification and understanding and knowledge and use of other IT related frameworks- Agile, CObIT
  • Experience with the Cisco Unified Contact Center System including knowledge of the Central Controller Configuration, ACD and VRU Peripheral Gateway configuration and support, Cisco Call Manager, Configuration Manager, Script Editor, CTI OS
  • Knowledge of the CCE VXML component
  • Knowledge and experience with CCE CVP
  • Experience with managing Avaya, Cisco, NICE systems and carrier toll free services
4

Cisco Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of cisco engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for cisco engineer
  • Coordinate with the client-side network, application and operation teams
  • Create the network design that supports the client access
  • Implement and validate the client connectivity in conjunction with client counterparty
  • Provide related documentation and monitoring updates to reflect the new connectivity
  • Respond to customer communication regarding software/hardware issues received via phone/e-mail and/or ticketing system
  • Familiar with the company’s technical systems that are in use
  • Maintain the professional competence, knowledge and skills necessary for the satisfactory completion of responsibilities
  • Work with Sales Team to uncover/identify/qualify customer needs/ objectives
  • Responsibilities include technical discovery, design, solution positioning, deliverables (Solution Design/Scope of Work, Bill of Materials/Pricing, Visio Solution Diagrams), presentations (design, technology, competitive analysis, and industry)
  • Develop solution documentation for hand-off to Carousel implementation teams
Qualifications for cisco engineer
  • Bachelor Degree in STEMP or Military Experience
  • Design Engineering Capacity Management
  • At least 3 years of experience with CISCO Intelligent Contact Management
  • At least 3 years of experience with the Cisco Unified Contact Center System
  • At least 3 years of experience working in ITIL Framework, Agile methodology
  • 3 years’ experience with Cisco Unified Communications Manager
5

Cisco Engineer Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of cisco engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for cisco engineer
  • Conduct formal and informal presentations of solutions from a both a business benefit and technical perspective
  • Be a team player and eager to learn the solutions/ technologies from other team members through informal, formal, and self-paced training
  • Perform on-site and remote product demonstrations / deliver product updates/roadmap presentations
  • Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications – Preferably AVAYA, Cisco (CCIE a plus) and/or Microsoft (Lync/Skype)
  • Travel is a requirement and will vary depending on the regional requirements
  • Configure, install, and troubleshoot Cisco and related partner communications systems solutions for our customers
  • Assist Presales and Marketing where applicable
  • Implementation and Support of Cisco UC Contact Center Express or Enterprise (UCCEI & UCCX)
  • Provide knowledge transfer to the client
  • Perform analysis of the networking / VoIP, problems provide highest-level crisis management
Qualifications for cisco engineer
  • 6+ years of CUCM - VOIP networking experience /technical proficiency in LAN, WAN, Network Management, and Security
  • Some working experience with UCS, VMware and/or NetApp is preferred
  • Solid experience with LAN/WAN technologies (ex
  • Cisco Network Certifications (CCNA or CCNP)
  • EIGRP routing across DMVPN topology preferred
  • Multi-Context FireWall implementation (Cisco ASA) preferred

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