Cisco VoIP Engineer Job Description

Cisco VoIP Engineer Job Description

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Cisco voip engineer provides technical support to business area management and staffs for personal computer systems software, hardware, and network connectivity.

Cisco VoIP Engineer Duties & Responsibilities

To write an effective cisco voip engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included cisco voip engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis
Works with business users to determine call flow and call center requirements, solutions, reporting and systems enhancements
Documents corporate and remote branch call flow configurations and call flow charts
Builds and maintains spread sheets and related discovery documents for call center strategies
Evaluates and recommends new products and concepts for call center activity
Performs preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problems
Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases
Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network
Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments
Deep Knowledge of Cisco IP telephony technologies and solutions

Cisco VoIP Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Cisco VoIP Engineer

List any licenses or certifications required by the position: CCNP, CCNA, II, IAT, CISSP

Education for Cisco VoIP Engineer

Typically a job would require a certain level of education.

Employers hiring for the cisco voip engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Technical, Engineering, Information Systems, Voice, Management, Communication, Design, Communications, Information Technology

Skills for Cisco VoIP Engineer

Desired skills for cisco voip engineer include:

Corporate Project Management Methodology
DHCP
DNS
Implementation and support
Operational support and troubleshooting
Voice and data communication protocols
Windows environments Ability to handle several projects simultaneously
Current network technology
Datacenter/network infrastructure
Endpoint software and hardware

Desired experience for cisco voip engineer includes:

Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, Unity, Voice Gateways, Collaboration Edge, Jabber, Telepresence and inbound/outbound routing with PRI and SIP trunking
Experience with Cisco Unified Communications Manager (CUCM) call distribution functions and Experience in layer 2 and layer 3 configuration
Knowledge in VoIP, Codecs, compression and video conferencing services, such as Cisco TelePresence, Cisco 8800 series phones, Call Manager version 10.x.High level knowledge in Cisco Routers, switches and IP Telephony products including Call Manager and other UC products
Solid understanding of network infrastructure running VoIP, QoS, SIP, H323, video conferencing and video streaming
Should have demonstrated behaviors with accountability and taking ownership
Must have ability to work both independently and in a group

Cisco VoIP Engineer Examples

1

Cisco VoIP Engineer Job Description

Job Description Example
Our growing company is hiring for a cisco voip engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for cisco voip engineer
  • Strong desire to learn and grow your skill
  • Practical experience with remote monitoring tools
  • Must have excellent communication skills, writing skills, problem solving skills and the ability to work independently and with team members at all levels
  • Must have a positive attitude, patience and excellent customer service skills
  • Must be comfortable working with company executives
  • Experience with Service Now desired
  • Cisco Certifications desired (CCNA or CCNP)
  • Implement and maintain all aspects of the VOIP network infrastructure
  • Responsible for planning, forecasting, implementing and identifying resource requirements for network systems
  • Lead the design and implementation of solutions based on business requirements
Qualifications for cisco voip engineer
  • Lead network planning, architecture design and engineering
  • Evaluate new products, perform network problem resolution and develop and document technical standards and interface applications
  • Provide technical guidance and mentoring of more junior network engineers including quality review of their work and review of their engineering decisions
  • Experience of TCP/IP networking and MPLS WAN environments
  • Able to work an on-call schedule to include evening and weekend rotation with team
  • Strong communication and interpersonal skills in a multicultural and global environment
2

Cisco VoIP Engineer Job Description

Job Description Example
Our company is growing rapidly and is hiring for a cisco voip engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for cisco voip engineer
  • Overall understanding of IT operations and the components required to rollout new applications or features as it pertains to Data Security, Servers and network requirements
  • Drive to stay current and up to date on new telecom related topics and applications
  • Day to day management and support
  • Monitoring of the Networks , addressing any issues raised and ensuring that contracted services are met
  • Proactive maintenance of the Network estate
  • Provides support of Division VoIP applications
  • Proficient regarding the issues involved with maintaining division infrastructure, including VoIP and network connectivity, supports Voicemail (Unity Connection), Call handlers and call-routing, toll fraud prevention, transfer to greeting vs
  • Creates and maintains problem documentation and actions taken
  • Performs on-call job-related duties as assigned
  • Guide, train, instruct, and assists others at peer or lower levels on straightforward technical issues
Qualifications for cisco voip engineer
  • 6-9 years of Telecom A/V experience
  • Must have Certification
  • Experience in Voice, Media Converge Servers, VPN technologies
  • Incident/Problem Management & Root Cause Analysis
  • Troubleshooting Routing and switching related issues
  • Hardware troubleshooting, break-fix maintenance
3

Cisco VoIP Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a cisco voip engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for cisco voip engineer
  • Removing dated configurations from legacy environments
  • Support preventative maintenance programs, disaster recovery plans and redundancy plans
  • Cisco Voice \ Collaboration certification is preferred (CCNA-Voice, CCNP-Voice)
  • BA/BS degree in technical discipline preferred
  • Cisco Contact Center Enterprise experience preferred
  • Must be able to multitask, manage multiple projects and shifting priorities
  • Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position
  • Assist and lead the design and implementations of Cisco Unified Communications and Collaboration products such as Call Manager, Call Manager Express, Calabrio, VCS Expressway, Contact Center & Unity VM
  • Perform basic configuration and installation of Cisco mid to small level routers and switches
  • Perform software upgrades on existing Cisco voice environment
Qualifications for cisco voip engineer
  • Troubleshooting L2 and L3 Circuits
  • Carry out Hardware upgrades
  • Routing Policies deployment
  • Change Management ownership
  • Work on Firewall policies
  • Link Loop Testing in co-ordination with the Supplier ISP
4

Cisco VoIP Engineer Job Description

Job Description Example
Our innovative and growing company is hiring for a cisco voip engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for cisco voip engineer
  • Maintain and troubleshoot call recording solution (Calabrio)
  • Provide administrative and end user training for Cisco voice deployments when needed
  • Provides guidance & leadership to less experience engineers
  • Prepare client documentation including Network designs, Network Assessments, IPT Questionnaires, Implementation Plans and post implementation documentation
  • Assist with Network Operations center Service requests and Trouble tickets on an as needed basis or on a scheduled rotation basis
  • Traffic engineering, circuit acceptance and troubleshooting with enhancements to the voice and video network architecture and deployment efforts
  • Acquire, install, and maintain local area network hardware such as workstations, laptops, thin clients, printers, phones, network devices, etcetera
  • Analyze and resolve network hardware, software, and performance problems in a timely and accurate fashion
  • Assist customers/end-users with questions on product installation, usage, and implementation
  • Collaborate with management and department leaders to assess capacity needs
Qualifications for cisco voip engineer
  • Work with Hardware Vendor to identify Failed hardware and work on it RMA
  • Timely Escalation of cases to Level 3 Team
  • Knowledge of Cisco Mobility Service engine Hardware and Software SKU's to manage wireless devices
  • Hands on experience on Cisco MCS (Media Convergence server) in terms of RAID configuration, Log extraction and upgradation, DSA config
  • Problem solving – Gathers and analyzes information skillfully, identifies and resolves problems in a timely manner
  • Communication – Speaks clearly and persuasively in positive or negative situations, writes clearly and informatively
5

Cisco VoIP Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking for a cisco voip engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for cisco voip engineer
  • Configure computing environment and networks to ensure smooth and reliable operation for fulfilling business objectives and processes
  • Contract with specialists or technical personnel to solve problems
  • Create/maintain documentation for configuration, mapping, processes, and service records
  • Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPS's, security appliances and other hardware
  • Develop and present to management recommendations related to purchase and installation of hardware, software, communication and telecommunication support
  • Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, disaster recovery and business continuity
  • Document all contacts, actions, and responses in helpdesk tracking system
  • Ensure all PC/LAN/Communications systems are current and compatible
  • Ensure backups of enterprise data
  • Ensure network connectivity of all servers, workstations, telephone equipment, fax machines, and other network appliances
Qualifications for cisco voip engineer
  • Experience in an enterprise level Cisco VOIP environment with Call Manager
  • Supports and owns moves, adds, changes, deletions, incidents, problems, releases, configurations, compliance management, security, and PCI processes for Professional Voice Platforms
  • Plays an active role in the planning and implementation of the corporate voice network infrastructure roadmap, understanding, integrating, and supporting components supplied by multiple vendors into a single unified solution
  • Interprets and analyzes business requirements
  • Acts as lead in change management process to evaluate risk and impact of potential changes
  • Participates in on call rotation, resolving complex help desk tickets and network/voice problems

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