VoIP Engineer Job Description

VoIP Engineer Job Description

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Voip engineer provides expert level technical support for complex to highly complex Voice over IP (VoIP), voicemail and network systems.

VoIP Engineer Duties & Responsibilities

To write an effective voip engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included voip engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Design entire networks or portions of networks that include selection of hardware and software packages
Planning, designing, installing, configuring, and maintaining the implementation of the Voice infrastructure including hardware/software recommendations
Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels
Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment for major relocation actions
Able to troubleshoot with the Network team on network issues related to VOIP technologies
Ensuring the development of documentation, including appropriate policies and procedures for all aspects of VoIP network
Performing customer assessments, design, build, and technical documentation in support of the organization
Able to capture, analyze and troubleshoot SIP header detail with knowledge of how to configure SBC’s for header manipulation for redirect and presentation as required
Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with Cisco VoIP phones and Cisco VTC codecs
Deploy and provision new VoIP handsets

VoIP Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for VoIP Engineer

List any licenses or certifications required by the position: CCNA, MCSE, CCNP, IAT, ITIL, QOS, CCVP, II, CCIE, III

Education for VoIP Engineer

Typically a job would require a certain level of education.

Employers hiring for the voip engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Engineering, Education, Information Systems, Electrical Engineering, Computer Engineering, Voice, Information Technology, Telecommunications

Skills for VoIP Engineer

Desired skills for voip engineer include:

SIP
TCP/IP
Design
H.323
VoIP
Installation
Cabling and wiring systems
Hardware
Software
Bridging technologies and expressways

Desired experience for voip engineer includes:

A minimum of 10 - 12 years’ experience in voice and video technologies, which can be a combination of experience in the telecommunications / network fields and equivalent professionally qualified education and experience such as Associates or Bachelor’s Degree in Computer Science or other technology field
BS in EE/CS with a 12+ years of experience
Proficient with C/C++, Unix/Linux, and embedded development
Hands-on experience in production and lab environments with IP platforms
Ability to work on Windows-7, windows-8, Unix and Linux Operating System
Hands-on experience in Network routers and devices

VoIP Engineer Examples

1

VoIP Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking for a voip engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for voip engineer
  • Plan, evaluate, and/or coordinate the installation of local and/or remote data and voice communications equipment such as terminals, modems, video conferencing units, concentrators, minicomputers, central processing units, facsimiles, and pagers
  • Management of VoIP and unified call-center communications deployment circuitry, switching, transmissions facilities, and networks
  • Daily verification of new and existing VOIP users on the Active Directory Global Address Listing (GAL) and request updates to the GAL via Service Desk when new facilities are commissioned
  • Management of VoIP and unified call-center communications circuitry, switching, transmissions facilities, and networks
  • Daily verification of VOIP users on the Active Directory Global Address Listing (GAL) and request updates to the GAL via Service Desk
  • Administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment
  • Administration of VoIP and unified call-center communications circuitry, switching, transmissions facilities, and networks
  • Developing, testing, implementing, and support of voice network technologies
  • Assessing customer requirements for voice technology initiatives and recommend appropriate solutions
  • Helping to provide a high quality, high availability telephony environment, including disaster recovery planning and testing
Qualifications for voip engineer
  • At least 4 years of experience supporting Contact Centers
  • Ideally knowledge of AAEP, WFO…
  • Assist in the optimization of technology in telecom environment
  • Maintaining knowledge of existing network and applications, including new products and technologies
  • Proficiency in Avaya Communication Manager and call center technologies with additional experience and support of adjunct devices such as
  • Providing support for critical functions on a daily basis, including (but not limited to) Avaya System Manager, Session Manager, AES, CMS, Verint, SBCE, CC-Elite, AAM, Oracle / Acme Packet SBC
2

VoIP Engineer Job Description

Job Description Example
Our growing company is looking to fill the role of voip engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for voip engineer
  • Collaborate with systems engineers/architects for upgrades to operating systems, hardware
  • Provide leadership for implementing new VoIP products or services, the technical resources required to manage them
  • Evaluating and/or recommending potential voice solutions
  • Monitoring, evaluating, and maintaining systems and procedures to protect from unauthorized users
  • Recommending and implementing policies and standards and ensuring adherence
  • Troubleshooting user/system voice problems
  • Provide training or individual assistance to users as needed.Staying current with voice technologies relevant to the call center environment
  • Managing incidents for the Call Centers to include call flows, agents, reporting systems
  • Familiarity with centralized ticketing systems
  • Developing and documenting voice operations and monitoring processes and procedures
Qualifications for voip engineer
  • Strong background in VOIP testing
  • Knowledge of relevant VoIP industry standards IETF, CableLabs and 3GPP
  • At least 2 years of experience working with Avaya CM & CMS 6.x or other VoIP applications
  • Skilled in programming of call vectoring, VDN, variable vectors, skill group expert agent, call flow build, and change requests
  • Routine monitoring of voice equipment, inclusive of patching and system performance related events
  • US Citizenship with the ability to obtain a Public Trust Security Clearance prior to starting work
3

VoIP Engineer Job Description

Job Description Example
Our company is looking for a voip engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for voip engineer
  • Ability to troubleshoot and support all components of VoIP Systems, contact center solutions, IP-IVR queue management, peripheral gateways, historical data reporting, voice gateways, and other third party software/hardware integration such as voice recording
  • Recommends different types of hardware and software to be used with the network they design
  • Administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment related to Cisco systems
  • Work in tandem with the Service Desk to evaluate and resolve telecomm-related tickets, enabling first contact resolution for customers
  • Monitor active high priority VTC conferences and reconnect participants
  • Update Cisco Call Manager directories as part of the move/add/change process
  • Assist other team members status service requests and incidents tickets, keeping the customers informed of status
  • Post and track outages to telecomm systems
  • Oversee voice network reconfiguration and billing reconciliation’s
  • Develop or assists in the development of standards for carrier service and equipment
Qualifications for voip engineer
  • Expertise in the design and implementation of dial plans and voice services
  • Diagnose and troubleshoot complex voice system troubles
  • Knowledge of tactical voice systems
  • Telecom / Voice / Carrier experience
  • Knowledge of Voice systems like Quintron, Rohde and Schwarz
  • Experience/knowledge with Juniper (preferred) network devices like routers, switches, firewalls
4

VoIP Engineer Job Description

Job Description Example
Our growing company is hiring for a voip engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for voip engineer
  • Monitor, analyze, troubleshoot and/or evaluate hardware, software, and other VoIP/Phone network related problems
  • Protocols & Concepts - SIP, H.323, MGCP, ISDN (Voice PRI/BRI), Analog Telephony (FXO/FXS), Quality of Service (QoS) and voice quality issues, dial-peers, T.38, fax over IP, TCP/IP, and fundamental routing & switching knowledge
  • Under general supervision, you will valuate, design, document, install, implement, test, and perform problem isolation and resolution
  • Monitor, tune, set standards and maintain a range of VoIP/Phone network components and systems
  • Provide client consulting and training on the interfacing and use of the VoIP/Phone network facilities
  • Begin to plan research, evaluate, and recommend new VoIP/Phone network equipment and technologies
  • Conduct research and evaluation of products in support of VoIP/Phone network needs
  • Identify and provide assistance to development for resolution of existing software defects
  • Products - IOS Voice Gateways, Unified Call Manager (CUCM), Call Manager Express [CME], Unified Border Element (CUBE), Unity Express (CUE), Unified SIP Proxy (CUSP)
  • Prepare or ensure that appropriate network documentation exists, including operational instructions
Qualifications for voip engineer
  • Requires knowledge of PBX systems, VoIP solutions, and good customer support skills
  • Requires basic knowledge of cabling infrastructures, experience working with telecom vendors, and experience provisioning, installing, and extending telecom circuits
  • Requires knowledge and experience performing moves/adds/changes of handsets and other telecom equipment
  • Most be able to handle stressful situations with customers
  • Cisco Voice certification or equivalent desired
  • Cisco CCENT or equivalent desired
5

VoIP Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of voip engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for voip engineer
  • Execute the installation, configuration and testing of Cisco phone system components
  • Solve the toughest operational voice and video challenges
  • Diagnose and resolving issues with vendor-specific multi-level video teleconferencing systems
  • Ensure Moves/Adds/Changes occur according to the specified SLAs
  • Provide weekly and monthly reports that clearly articulate team performance
  • Interface directly with the Information Assurance team to ensure all applicable requirements are satisfied, POA&Ms tracked and met, and system certifications are maintained
  • Ensure that appropriate network documentation exists, including operational instructions
  • Assist in designing, installing, and configuring the Unified Communications platforms
  • Provide assistance to session border controllers, voice gateways, circuits, and Cisco Technologies at new facilities
  • Ensure Service Level Agreements with vendors are being met through reviewing data monitoring statistics before turnover of responsibilities to the call center
Qualifications for voip engineer
  • Security+, Network+, or A+ or equivalent certification meeting DoD 8570/DoD 8140 required
  • Bachelors degree and five or more years of related experience
  • Requires Cisco CCNA Voice or equivalent certification
  • Requires Security+ or equivalent certification to meet DoD 8570.1M requirements for IAT Level II
  • Requires up to date experience with Cisco VTC codes, Cisco VoIP end points, Cisco Unified Call Manager (CUCM) version 9 or later, Cisco Tandberg Management Server
  • Requires experience with SolarWinds Voice/Video QoS product

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