Desktop Job Description
Desktop
provides tier 2 user support of various systems/equipment such as PC, Windows 7 OS, mobile devices.
Desktop Duties & Responsibilities
To write an effective desktop job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop job description templates that you can modify and use.
Sample responsibilities for this position include:
Administer accounts in Active Directory, email, and internal business applications
Configure and trouble shoot desktops, laptops, cell phones, and printers
Active Directory maintenance (new user creations, user exits)
Test and replicate hardware and software networking and application issues
Installing, configuring and maintaining desktop, laptops and peripherals such as printers
Manage help desk tickets, Windows desktops, laptops, and smart phones
Provide technical support to end user requests received through ticketing system
Occasionally provide support after main hours to complete support
Write training manuals, end user guides, and technical support guides
Provide audio visual support for presentations and meetings
Desktop Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop
List any licenses or certifications required by the position: ITIL, MCP, CE, MCSA, ACMT, OS, MCDST, A+, PKI, CAC
Education for Desktop
Typically a job would require a certain level of education.
Employers hiring for the desktop job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Computer Science, Business, Education, Networking, General Office, Math, Oral Communication, Information Technology, Associates
Skills for Desktop
Desired skills for desktop include:
Active Directory
Printers
DHCP
DNS
SCCM
Processes and resources to perform analytical and technical tasks on PC systems
TCP/IP
Windows 7
Mobile devices
Networking
Desired experience for desktop includes:
At least 2 years of experience managing teams and projects
Support and monitor the Local Area Network (LAN), Wide Area Network (WAN)
Administer the help desk ticketing system
Support a variety of technology projects and system enhancements
Troubleshoot Blackberry, Apple and Android devices across a mobile device
Proficiency with the above software and tools
Desktop Examples
1
Desktop Job Description
Job Description Example
Our growing company is hiring for a desktop. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop
- Possess basic knowledge of networking concepts
- Imaging desktop, laptops and virtual machines (and maintaining the image)
- Deploying desktop, laptops and VMs
- Desktop Lifecycle Management
- Enterprise Patch Management Deployment and Governance
- Packaging software
- Desktop security (Managing desktop/laptop/tablet anti-virus and malware detection, analysis, and remediation)
- Analyzing the results of vulnerability scans done by organization and the results of penetration tests to determine appropriate remediation
- Implementing, configuring, upgrading, patching, troubleshooting and resolving problems with supported services
- Supporting and participating in new projects as assigned
Qualifications for desktop
- Knowledge of Database Client Technologies (SQL Server, DB/2, ODBC)
- Experience with troubleshooting desktop application and OS issues using tools like RegMon, FileMon, Performance Monitor
- 2 years experience in a desk-side technical customer service role OR applicable certifications and/or professional training
- Proficient in Microsoft Windows OS
- Microsoft Collaboration Suite
- Must have good understanding of other IT disciplines, (i.e., Telecom, VOIP, Datacom, Collaborative Messaging, Server operations)
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Desktop Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of desktop. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop
- Create system documentation and author/execute test scripts as needed
- Responsible for performing in-depth analysis and technical support of desktop operating systems, and standard software products
- Preferably worked on a trade floor
- Provide excellent customer service and problem resolution for all escalated issues from the Enterprise IT Helpdesk
- Perform both hardware and software installations, , replacing leased PC hardware
- Provide support for various mobility devices including Blackberries, iPhones, iPads
- Configure and troubleshoot desktop hardware (Dell, HP, Lenovo)
- Experience with Microsoft Office Suite, Adobe, Antivirus, Disk Encryption, and anti-malware required
- Assist with mobile phone and tablet technologies deployed in the enterprise
- Ability to work afterhours as needed and participate in an on-call rotation
Qualifications for desktop
- Minimum level of knowledge and experience in MSI and MTs
- Printer set-up and PC hardware installation LAN & PC proficiency
- Experience in Corporate environment preferred
- A+ certified required or acquired within 90 days of hire
- Lenovo Hardware (laptops, desktops)
- HP Printer Support MPP
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Desktop Job Description
Job Description Example
Our company is looking to fill the role of desktop. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop
- Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
- Identify trends in reoccurring tickets and focus on resolving globally
- Create and maintain processes and documents pertaining to the managed workstation environment
- Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process
- Day-to-day support operations at assigned locations
- Preparation of weekly site status reports
- Ensuring data integrity in the Asset Management system
- Providing enhanced support to executives
- Disposal of null end user hardware
- Proactively refresh End of Life (EOL) systems
Qualifications for desktop
- Cisco Phone Support
- Thorough knowledge of Windows desktop OS (Windows XP, 7)
- Thorough knowledge of Microsoft Office suite in support of end user troubleshooting and requests
- Familiarity with desktop imaging process (Ghost, Altiris)
- Working knowledge of Altiris management suite is a plus
- 2-4 years experience in an desktop support environment preferred
4
Desktop Job Description
Job Description Example
Our company is growing rapidly and is looking for a desktop. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop
- Supporting video & teleconferencing hardware
- Regularly interfacing with business units to review device and application requirements
- Review and disposition of end user hardware requests
- Representing the EUS team in global infrastructure improvement projects relating to end user devices and services
- Timely status updates of open work orders
- As directed, troubleshoots system problems
- Supporting internal eBay users with IT related issues in person and/or remotely
- Providing enhanced support to executives when necessary
- Disposal of outdated end user hardware
- Investigate and research exceptions by gathering and analyzing appropriate information
Qualifications for desktop
- Typically 3 years business experience
- Mobile Support with iPhone and Android devices
- Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years
- Be able to work independently part of a team
- Requires 3+ years’ experience using enterprise asset mgmt
- Employs ingenuity and flexibility to come up with solutions to technical challenges
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Desktop Job Description
Job Description Example
Our growing company is looking for a desktop. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop
- Research and resolve problems within department SLAs
- Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
- Maintains knowledge of Desktop Support procedures, business area processes, and applications
- Heavy emphasis on application support
- Level 1 Support - Help Desk Support
- Level 2 Support – Desktop Support
- The deployment of software and related licenses
- Deployment of hardware, new PC/Mac deployments, rebuilding PC/Mac
- Project related work includes the delivery of projects that are designed to either improve the level of customer service or enhance the IT environment
- Ability to work a flexible schedule (weekends & off-hours)
Qualifications for desktop
- Professionalism, follow-through, thoroughness and keen attention to detail
- Responsibilities include imaging and configuring PCs that are required to fulfill
- Bachelor?s Degree in any discipline and 3+ years of desktop support (or equivalent experience)
- Ability to translate technology into terms the business customers can understand
- 5+ years of knowledge of Client Computing Hardware is required
- Ability to understand and validate GPO RSoP on client machines