Desktop Services Job Description
Desktop services
provides advance support, troubleshooting and resolution for various technical issues involving: application software, special applications, printer hardware/drivers, desktop operating systems and hardware.
Desktop Services Duties & Responsibilities
To write an effective desktop services job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop services job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain a central library for the applications that the DTS group has responsibility for, including reference manuals, installation guides, This includes keeping our hardware inventories, application profiles, procedure databases and the IT knowledge centre up to date and current
Develops, analyzes, and publishes metrics to ensure high quality of service and makes recommendations for changes based on specific trends, market comparisons
Coaches and develops a team of subject matter experts by identifying areas of strength and opportunities for improvement
Organizes, plans, and monitors multiple activities, people, processes, and resources
Facilitates the initiatives relating to all human resource requests including recruiting, training and development, career development, and compensation
Facilitates the gathering, monitoring and analysis of the operational metrics, ensure that the organization is properly measuring the most relevant information to accurately manage business operations
Centrally manages a fleet of printers, workstations, and servers, development, quality assurance, and pilot and production implementations of applications, Operating Systems, and patches for both the Corporate and Branch environments
Answers incoming calls and inputs information into the ticket tracking software
Fostering and maintaining relationships with your team other global support teams & vendors
Provides a high level of customer service while supporting end users
Desktop Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Services
List any licenses or certifications required by the position: MCTS, MCP, HDI, MSCE, PKI, MCSE, ITIL, MS, MCSR, MCSA
Education for Desktop Services
Typically a job would require a certain level of education.
Employers hiring for the desktop services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Information Systems, Associates, Business, Information Technology, Engineering, Technology, Computer
Skills for Desktop Services
Desired skills for desktop services include:
Designing and implementing standard computing solutions for both Desktop PC and Notebook Platform
Excellent customer service and training skills
Good at troubleshooting and handling daily workload to meet service level requirements
Skilled in printer set-ups and drive mapping
Skilled in providing technical support for hardware and software products
Functions they support
Microsoft Windows operating systems
PC hardware and desktop application products
Firewalls
Installation
Desired experience for desktop services includes:
Experience with Cloud offerings across Microsoft, Google and Amazon
Understanding of group policy management, login scripts, delegation and scope
Experience with Windows Update Services, SCUP or SCCM
Ability to discuss complex technological solutions across the spectrum of vendor product managers and end users
Understanding of Application Virtualization versus containerization
History of working with complex environments
Desktop Services Examples
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Desktop Services Job Description
Job Description Example
Our innovative and growing company is hiring for a desktop services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop services
- Deliver projects and change initiatives autonomously to agreed strategy, timescales and cost
- Maintain reporting mechanisms used for capacity management of the global infrastructure
- Ensure fast response to infrastructure monitoring and alerting maintaining a stable global platform
- Maintain Citrix images with monthly security patching, software upgrades and configuration changes
- Configure and maintain user profile management utilising current AppSense solution
- Create and maintain documentation for implementation and operational support of our Citrix infrastructure and service
- Customer focused approach to managing expectations with helpful and informative updates
- Responsible for receiving, analyzing, and resolving customer requests for all call types coming into the desk
- Consults with users to identify hardware, software, or system specifications
- Responsible for receiving, analyzing, and resolving customer requests for password resets initially, and eventually for all call types coming into the desk
Qualifications for desktop services
- Experience with the Windows operating system, registry, file system and security protocols
- Experience with scripting languages including PowerShell and VBScript
- Bachelor Degree – Computer Science or Information Systems preferred
- Experiencing managing a team of systems engineers preferred
- Minimum of 3 years of IT or 2 years experience in Desktop and/or Help Desk support preferred
- The successful candidate will join a team of analysts providing 1st and 2nd line support to internal users in Japanese and English
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Desktop Services Job Description
Job Description Example
Our company is growing rapidly and is looking for a desktop services. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop services
- Software installation and upgrading
- CA IT Client Automation software
- CA Spectrum software
- Observe-IT software
- Citrix XenApp software
- SecureLink software
- VMware ESX Host and virtual machines
- Maintain responsibility for responding to Security and Network Questions in RFPs
- Ensure adherence to all HIPAA requirements and security of the RSS environment and that all HIPAA requirements are met
- Work with field associates and customer IT departments to identify and lead correction of these issues identifies solutions and provides accurate impact analysis
Qualifications for desktop services
- Understanding of Internet Proxies, DLP and categorization
- Familiarity with Microsoft Volume Licensing, MSDN, Software Assurance and activation
- Typical tasks will include PC builds and hardware kitting, inventory control and management, and troubleshooting OS and application issues
- Will manage escalation of problems to local and global teams, ensuring high user satisfaction until problems are resolved
- 2-4 years’ experience in desktop support, with experience supporting Windows 7, MS-Office, email clients, PC hardware and mobile devices
- Superior communication skills in Japanese and English (native-level in both is strongly preferred)
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Desktop Services Job Description
Job Description Example
Our growing company is looking to fill the role of desktop services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop services
- Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
- Manage the inventory of desktop and laptop PCs the software inventory and problem log
- Interact with ITS Service Desk to improve first call resolution
- Ensure the team meets SLA for incidents and standard requests
- Ensure service calls are addressed and resolved promptly
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Management and coordination of external service providers and subcontractors, incl
- The successful candidate will be able to demonstrate a technical proficiency and depth of experience across all end user technology
- Learn support model in global company based on ITIL standards (procedures and ticket tracking system)
- Expand your knowledge about Active Directory and Windows Server
Qualifications for desktop services
- Coverage for two sites (New York City and Totowa, NJ) – candidate must have the ability to work from either site as required
- Have a strong technical background with solid history of delivering outstanding customer service
- Three to five years’ work experience performing desktop support duties
- Provide a high level of customer service to customer requests
- Provide real-time support in case of technology failure
- Experience with Windows 7, TCP/IP networking, LAN/NIC configurations
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Desktop Services Job Description
Job Description Example
Our growing company is looking for a desktop services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop services
- Learn about highly-secured environment and systems management (Lumension, McAfee, Symantec)
- Participate in on-going IT projects
- Assist in the development of associated infrastructure components (AD configuration, Group Policy settings)
- Work on PC hardware and software issues
- Image workstations
- Monitor problem tickets
- Have an understanding of IT structure and operation
- Develop and manage project timelines and task list
- Work tickets from start to finish
- Build new machines, both Mac and Windows
Qualifications for desktop services
- Experience with Browser management across, security settings, zones, protocols
- Previous experience working in a Financial services company is desirable, but not a must
- Minimum of 7 years of IT and 5 years experience in Desktop and/or Help Desk support required
- Demonstrated ability to influence up AND cross-functionally to pees
- Bachelor’s degree or equivalent in Computer Science, Engineering or other relevant field or have equivalent proven industry experience
- ITIL Foundation or Practitioner is an advantage
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Desktop Services Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of desktop services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop services
- Assisting Desktop Lead with other administrative responsibilities and project management
- 1st and 2nd-line IT support to end users
- Solve software and hardware problems with client devices (Windows, Mac), printers, video conferencing kit
- Manage users and computers in Active Directory
- Install and prepare hardware for employees
- Learn Support models in a global company based on ITIL standards (procedures and ticket tracking system)
- Learn how to deploy operating systems and software packages for
- Participate in projects that may include, but not limited to, Trend Micro, MalwareBytes, Druva, O365 OndeDrive, ManageEngine, SCCM, and others
- Analyze systems issues and escalate to various internal subject matter experts as required for resolution or as required by separation of duties
- Using automation tools, monitor production systems to ensure they are operating as expected
Qualifications for desktop services
- The candidate must have 3 – 5 years of in-depth IT knowledge and experience supporting PC physical and virtual hardware and software, Microsoft Windows 7 operating system, Microsoft’s Active Directory, VMware View, VMware Horizon, VMWare vSphere, and ESXi
- Ensure that the ongoing operational needs of the team are matched by appropriate staff development
- Assist the desktop services Manager with problem management, investigation and analysis of statistics and reports, looking for trends and problem areas within the business to improve the level of service the group delivers
- Proven experience in a desktop support role or equivalent technical role, one of which must be in a role with leadership responsibilities
- Experience supporting virtualized desktop environments and utilizing and configuring VMware VDI
- Minimum of 5 years experience providing IT/networking supporting directly to customers is required