Desktop Manager Job Description
Desktop manager
provides support for all desktop infrastructure related issues, research, and develop new technology, and create tools to support desktop client services.
Desktop Manager Duties & Responsibilities
To write an effective desktop manager job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Establishing, managing and measuring quality processes and implementing mechanisms for continuous improvement with a focus on the complete physical life cycle of End User Hardware
Develop and document processes and procedures for field support engineers to reduce number of IT environment related issues with the product
Maintain responsibility for adhering to all company policies and processes and demonstrates commitment to servicing customers while complying with regulatory laws and regulations
Define, establish and implement product development processes and tools that are necessary for responsible function
Operational support of Symantec compliance tools DLP, PGP, Ensures 99% availability of all critical tools leveraged by NGRC and other business units
Provides oversight of vendor relationships that support GRC tools
Designing and implementing end point technology solutions
Operational responsibility for endpoint management using SCCM
Defining strategy for the design of endpoint image
Creating and maintaining software deployment packages
Desktop Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Manager
List any licenses or certifications required by the position: ITIL, PMP, MCSE, PMI, MCP, HDI, CISSP, ISC, MCSA, MCA
Education for Desktop Manager
Typically a job would require a certain level of education.
Employers hiring for the desktop manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Technical, Engineering, Business, Information Systems, Information Technology, Management, Marketing, Technology
Skills for Desktop Manager
Desired skills for desktop manager include:
Managing and implementing technology solutions
Practices and techniques for managing the activities related to planning
Principles
Processes
Theories
Add
Agency desktop and network requirements to plan
Change tasks and achieve associated SLAs
Commercial desktop tools
Commercial service management system tools to review the status of all desktop service requests
Desired experience for desktop manager includes:
Enterprise level desktop support experience is a must
Experience working with an Enterprise ticketing system required
Requires hands-on knowledge in service delivery, help desk support, desk side support, knowledge management, systems integration, IT Hardware Deployment
Proficient with enterprise software distribution tools (SSCM or similar) and other Desktop engineering techniques
Experience & proven ability to monitor field service operational work and results
3+ years in a product management role delivering outstanding products facilitating tangible $ generation
Desktop Manager Examples
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Desktop Manager Job Description
Job Description Example
Our company is looking to fill the role of desktop manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop manager
- Providing technical guidance and training to team members
- Delivering regular status updates to project teams and leadership
- Acting as an escalation point for complex technical issues
- Manage Assets
- Provide Executive Support Services
- Support the growth of the organization
- Partners with stakeholders to create specifications & identify business requirements for systems & solutions to meet business needs
- Defines, analyzes & proposes business solutions based on the business needs -May review/validate test plans, ensuring that the end result meets the specified business requirements
- Ensures Software Currency of all Standard EUC applications and images to End User Devices
- May participate in the development process or other steps of the product lifecycle
Qualifications for desktop manager
- Knowledge of SLA reporting and capable of maintaining weekly and monthly reports
- BMC Remedy 7.6 or equivalent ticket management system experience
- PC lease refresh coordination utilizing a centralized depot
- Minimum of 5 years in IT with specific experience leading, measuring, and improving the delivery of technical support
- Experience in deploying applications and patches with Microsoft SCCM and WSUS
- Perform Advanced scripting and automation techniques
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Desktop Manager Job Description
Job Description Example
Our innovative and growing company is looking for a desktop manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop manager
- Document best practices that need to be followed at the customer sites to maintain software
- Support upper management with accurate and timely reporting of activities, utilization, and effectiveness
- Establish individual objectives and ensure alignment with higher level objectives
- Responsible for supporting network, voice, enterprise computing (management, configuration and performance management of on and off premise server environments)
- Responsible for employee performance management activities including hiring, terminations, evaluations
- Oversee activities of technicians to resolve end user issues
- Document end-user policy and process
- Provides quick and timely response to all customer requests and ensure minimum downtime
- Responsible for assisting customers with configuration of software and hardware assets
- This position will include all aspects of field support, and is not limited to system hardware and software, print and networking
Qualifications for desktop manager
- Responsible for determining the optimal business requirements including financial and operational feasibility, to cost effectively support an integrated solution to meet customer needs and expectations
- Particularly spreadsheet and presentation tools
- Experience with CAD software like AutoCAD, Microstation, SolidWorks, or Catia is a plus
- Degree in an IT related field or equivalent professional experience preferred
- Proficiency in usage and support of Microsoft operating systems including Microsoft Windows XP, Vista and Windows 7 the Office 2003 and 2007 suites
- Engages necessary support resources, both internal and external to understand and correct cause of the problem
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Desktop Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of desktop manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop manager
- Play an integral part in the development of strategies for optimal use of end users computing devices (PC, Tablets, Engineering workstations, Thin Client, Zero Client )
- Establish global End User Device standards
- 10+ years related experience in End User Hardware Standards, Desktop Architecture and End User Computing domain
- 5+ years related experience in Microsoft SCCM and End User Software Lifecycle Management (Imaging, Packaging & Deployment)
- Provide support to sales
- Responsible to Manage and oversee “White Glove” Executive support
- Responsible for the internal user experience on Windows, Mac OS platforms, phones, tablets
- Establish strategic plans aligned with corporate goals for products, components and/or functional areas responsible
- Build the user experience for all accessories to ensure an excellent customer experience
- Develop a compelling 3-year product roadmap for modules and accessories
Qualifications for desktop manager
- Maintains contact with business unit users updating them on operational and production problems
- Bachelor’s degree in Information Technology, Computer Science or equivalent industry experience
- System Deployment and Systems Management knowledge
- Comfortable working in a demanding fast-paced, customer-focused organization undergoing significant change
- A go-getter with strong writing and presentation skills
- Minimum of 3-5 years’ experience in product marketing, product management, technical marketing, technical pre-sales leadership roles and 5+ years in the same fields overall
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Desktop Manager Job Description
Job Description Example
Our innovative and growing company is looking for a desktop manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop manager
- Understand other HP Business Units for possible product leverage for desktops
- Work to create/manage/release modules and accessories for desktop release (with HP systems and groups)
- Evaluate, define, and deliver the optimal accessories for desktop products
- Provide closed-loop post-analysis of PSS family strategies/roadmaps/platforms/SKUs
- Define and prioritize customer requirements and user stories based on business value
- Communicate regularly with customers to ensure a rapid and effective feedback loop into development progress and decisions
- Clarify acceptance criteria, articulate customer desires, and validate that the “definition of done” for each iteration or sprint in the release cycle meets the needs of the business
- Be committed to delivering products that not only satisfy customer requirements, but that also excite them
- Interface with Customer Support to ensure customer needs are prioritized
- Work with the documentation team to deliver clear and concise release notes, user training manuals and online documentation that answers common product usage and deployment questions for both end-users and IT administrators
Qualifications for desktop manager
- Expertise in developing, and deploying enterprise end user solutions with a proven track record of success operating in a complex, ambiguous environment
- Ten years related experience of which three years experience must be in a leadership or supervisory/managerial capacity
- Must have demonstrated ability to enhance the technical expertise of peers through team content development
- A Bachelor of Science degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, and Business or other related scientific or technical discipline
- Minimum of a Bachelor’s degree in computer science or electrical engineering preferred or equivalent experience
- MSCE certification is preferred
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Desktop Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a desktop manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop manager
- Collaborate effectively with other functional areas around IT third parties such as vendors to develop and implement new technologies and solutions
- Define, communicate and execute the go-to-market strategy for end user experiences, including a clear definition of the target customer segments, prioritization, and approach
- Engage directly with prospects and customers to learn about their end user needs and educate them about our offering
- Collaborate with field/global marketing AR and PR to ensure demand-gen and influencer programs are ready to drive the highest level of interest and excitement in the market place
- Manage, monitor and report on the services and service levels required to support and deliver an exceptional Help Desk environment
- Ensure the Help Desk staff is appropriately skilled and trained to deliver excellent technical support and customer service
- Ensure that associated contractor project activities are completed within defined project lifecycle
- Consult and coordinate with the appropriate Task Manager for problem resolution, task scheduling, new resource requirements, and task clarification
- Consult with users, management, and technicians to assess computing needs and system requirements
- Plan and coordinate activities such as installation and upgrading of hardware and software
Qualifications for desktop manager
- Knowledge of Blackberry Exchange Server and AirWatch functionality and support
- Strong knowledge of FDA and specifically, HIPAA/NIST regulations is preferred
- Demonstrated ability to interact with field personnel, management, customers and suppliers is preferred
- Must have strong written and verbal communications skills and be well organized
- Must work well under pressure in a demanding quality and schedule driven environment
- Must be able to travel nationally and internationally as required