Clinical Support Specialist Job Description
Clinical support specialist
provides clinical leadership and insight to the CE leadership and product team on ambulatory and inpatient workflows and the build and configuration of electronic health record (EHR) systems and decision support tools to support clinical workflows.
Clinical Support Specialist Duties & Responsibilities
To write an effective clinical support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included clinical support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or other outside entities and coordinating 2nd opinion physicians, specialists, dieticians
Manage all incoming referrals
Manage all patient payment information
Coordinate care with main campus and facilitate appointments
Review existing quality workflows and assist in identifying areas for improvement
Acts as a resource
Provide remote clinical application support for end user problems using the latest remote access technologies as appropriate
Resolves customer satisfaction issues by providing solutions to complex clinical application issues
Provide on-site support in critical customer situations, as determined by their manager
Take a self-directed leadership role in the support and resolution of clinical issues
Clinical Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Clinical Support Specialist
List any licenses or certifications required by the position: PTCB, OCN, RAQA, CNA, RT, RN, RCIS, ITIL, PALS, ACLS
Education for Clinical Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the clinical support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Nursing, Education, Medical, Medical Terminology, Business, Health, Healthcare, Science, Social Work, Counseling
Skills for Clinical Support Specialist
Desired skills for clinical support specialist include:
Clinical workflows and documented ability to provide excellent support to clinical staff
Hospital and Radiology Information Systems
Pre-authorization requirements for imaging procedures
Specific department functions
Third-party healthcare coverage and billing requirements
Microsoft office
Ambulatory/outpatient care environments and workflow processes
Variety of alternatives and their impact on the business
Anatomy and physiology
Clinical workflows and track record of providing excellent support to clinical staff
Desired experience for clinical support specialist includes:
Experience working in a position that requires being a self-starter, quick learner, taking ownership of issues, being punctual, and dependable/reliable, and ability to retain information quickly and accurately in a very fast paced environment
Proficiency in the use of MS Office applications Word, PowerPoint, and Excel
Experience with or willingness to speak in front of audiences in order to train or educate, comfort with giving one-on-one support to clinical end-users
2 years’ experience demonstrating superior working knowledge of computers with demonstrated technical aptitude and ability to quickly learn new systems working in multiple systems or programs at the same time
Improves customer satisfaction and company profitability by timely resolution of clinical product issues
Knowledge of NCQA, CMS, DMHC, MDQR, and other local, state, and federal requirements for member and practitioner notification of a denial decision
Clinical Support Specialist Examples
1
Clinical Support Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of clinical support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for clinical support specialist
- May conduct slide submission as needed
- Engage in dialog with HOME CARE and HOSPICE clinicians and managers to resolve discrepancies in orders and clinical documentation
- Providing other administrative support to Manager, Document Control, and Senior Management, as assigned, and performing other duties, as required
- Supports the Physician Integration functional planning process
- Communicates effectively, and contributes to positive interdepartmental relationships
- Builds relationships with peers and staff
- Participates in the orientation and training of new physicians and staff
- Responsible for assisting S/CRA LSMs and LSSMs with preparation, collation, review and tracking of all documentation required for approvals processes
- As an active participant of clinical study teams, engage in local study meetings during the life of the study to obtain general knowledge about the study and be responsible for given tasks
- Is the initial point of contact for S/CRA LSM / LSSM with study and site related processes
Qualifications for clinical support specialist
- Must be able to type at least 25 wpm, required due to Service Level Agreement requirement of logging all phone calls into RemedyForce
- Skilled in verbal and written communications and problem-solving
- Fundamental word processing and computer navigation skills, and the ability to interpret and use analytical data in day to day operations
- Familiarity with interpreting benefits and coverage requirements
- Ability to accommodate a flexible working schedule
- Band 6/7 Theatre Practitioner with Certified scrub nurse experience Trauma
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Clinical Support Specialist Job Description
Job Description Example
Our growing company is hiring for a clinical support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for clinical support specialist
- Exercise appropriate judgment in addressing issues and making recommendations both via phone and on customer site visit
- Travel to customer sites for custom troubleshooting and problem solving
- Provide customer site visit reports to appropriate company personnel
- Provide other administrative support to Manager, Document Control, and Senior Management, as assigned, and performing other duties, as required
- Provide guidance and handle complicated inquiries related to case initiation to internal and external customers
- Performs data quality reviews to ensure system accuracy in preparation for submission activities
- Key point of contact for LVAD clinical issues for assigned territory customers
- Training and educating customers on LVAD products per the approved educational materials and IFU's
- Must be able to travel in the U.S, but vast amount of time is spent within assigned georgraphy (NYC)
- Provides telephone support for customers and field-based associates
Qualifications for clinical support specialist
- Knowledge of specialized software, system principles, theories, concepts, and technologies
- Demonstration and training skills
- Proven ability to work effectively within interdisciplinary teams
- Ability to work on complex or multiple project assignments
- Responsible for ongoing enhancements to the current functionality
- Build and troubleshoot of Clinical Reporting
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Clinical Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is hiring for a clinical support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for clinical support specialist
- Install new / rebuild existing servers in a VMware environment and configure hardware, peripherals, services, settings, directories, storage, in accordance with standards and project/operational requirements
- Work closely with other GPS Physics team members and Physicists from Global Education & Training Solutions and Global Engineering to develop the training material for Linac, TPS and QA Physics courses for Unity MR-Linac
- Deliver the training courses to early commercial customers for Unity MR-Linac and provide feedback to improve the training material
- Provide onsite and remote support to customers during the commissioning of Unity solution
- Participate in data collection and beam modeling services
- Deliver training programs to improve regional support staff product knowledge to our regional offices in UK, USA, Australia, Japan, Hong Kong, India and China
- Tier 4 physics support which includes escalation management for all regional offices worldwide
- Provide all new training packages and assist with training for new starters
- Required to take a company clinical lead and perspective
- Work alongside marketing to portray UK market NIV needs and future developments
Qualifications for clinical support specialist
- Provide application support and maintenance for Cerner Millennium Clinical Reporting other systems that are currently utilized
- Serve as primary contact for application design regarding new requirements
- Execution of projects and enhancements within the Cerner Millennium Clinical Reporting environment to support the business needs of clinical departments
- Installing patches/fixes provided by the vendor in accordance with change control processes
- Minimum 2 years’ experience building and supporting Cerner Millennium Clinical Reporting
- Understanding of the Cerner Millennium Charting or Clinical Reporting application
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Clinical Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of clinical support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for clinical support specialist
- Clinical adviser for Encore Anywhere data analysis
- Data workshop support with the UK team
- Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction reporting any Q&R issues
- Establish and maintain all project documentation including all files, records and reports according to the scope of work and SOPS
- Conduct periodic review/audit of files for accuracy and completeness
- Coordinate and track all information, communications, documents, materials and supplies for assigned projects across the region
- Update and maintain internal systems, databases, tracking tools, timelines and project plans with project specific information
- Coordinate project team and/or customer meetings including logistics and materials required
- Will serve as primary backup contact for internal project team and for external stakeholders/customers as designated by project manager
- Train and mentor more junior project support staff, may coordinate their work
Qualifications for clinical support specialist
- Operating theatre experience essential
- Strong LVAD experience highly preferred
- A minimum of two years of hands-on medical experience, such as Registered Nurse or Certified Cardiovascular, Radiology or Surgical Technician
- Possession of Bachelor or Masters level degree (MBA, MSN, MD, ) is desirable
- High level of accuracy and attention to detail the ability to see the big picture
- Typically requires travel more than 50% of the time
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Clinical Support Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of clinical support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for clinical support specialist
- Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, relevant scientific clinical literature and new product information
- Responsible for the delivery of pre-sales clinical selling (demo) & post-sales focusing on Image Quality & customer satisfaction
- Support Zone in product, clinical & workflow specification clarifications for tender/ bidding business
- Support Zone in knowledge transfer by conducting product, clinical & workflow related training
- Provide pres-sales Product, Clinical & Workflow support to Zone
- Provide post-installation support of SOMATOM users
- Conduct regular Product, Clinical & Workflow training/ update to Zone sales team
- Drive pre-sales clinical demo, reference site visit, competitions knowledge is vital part of business & reference site maintenance
- Support Zone in post-installation clinical trouble-shooting and Image Quality
- Provide comprehensive MRI application training independently to various groups and levels of staff in all environments
Qualifications for clinical support specialist
- 6+ years of relevant experience in a specialized technical discipline, preferably in a previous Technical Support Desk or Call Center environment, or equivalent combination of education and work experience / Undergraduate degree and 2-4 years relevant experience or Graduate degree and 0-2 years relevant experience
- Certified scrub nurse, professional training in a medical environment preferred
- As part of the scope of employment, the employee must hold a valid driver’s license comply and meet the requirements set forth in the Authorized Driver Policy to drive on behalf of the company
- 3+ years as a clinical specialist or application support specialist
- Experience in the orthopedic implant or robotics industry preferred, but not required
- Demonstrated a high degree of technical proficiency, excellent problem solving skills, and analytical ability