Clinical Support Job Description

Clinical Support Job Description

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Clinical support provides subject matter expertise to staff related to the clinical systems, policies and procedures, medical criterial, and necessary soft skills.

Clinical Support Duties & Responsibilities

To write an effective clinical support job description, begin by listing detailed duties, responsibilities and expectations. We have included clinical support job description templates that you can modify and use.

Sample responsibilities for this position include:

Transferring large volumes of scientific data to qualified spreadsheets for data integrity review and trending purposes
Reviewing data for deficiencies and resolving discrepancies by using established procedures or consulting with team leader for resolution
Maintaining patient confidentiality and keeping all confidential information private
Summarizing preliminary data, preparing figures from existing data
Act as the primary interface with the Clinical Genomics and Applied Markets Business unit leadership team
Assist with new hire on-boarding (ordering office equipment, work space planning)
Coordinates targeted recruitment processes, including research and developing recruitment strategy, advertisement, sourcing and application screening
Responsible for establishing and maintaining talent market expertise including comprehensive view of industry trends and competitors
Analyzes HR data and proactively identifies key areas of need
Researches, develops, establishes and maintains professional relationships with affiliations and other recruiting resources applicable, including search firms

Clinical Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Clinical Support

List any licenses or certifications required by the position: BLS, CNA

Education for Clinical Support

Typically a job would require a certain level of education.

Employers hiring for the clinical support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Healthcare, Nursing, Business, Health, Technical, Associates, Social Work, Medical, Information Systems

Skills for Clinical Support

Desired skills for clinical support include:

Medical terminology
Application systems and ability to identify and translate process issues impacting patient care
Hospital and Radiology Information Systems
Pre-authorization requirements for imaging procedures
Specific department functions
Microsoft Office tools
IT
Clinical workflows and documented ability to provide excellent support to clinical staff
Medical conditions
Medical terminology and anatomy to process orders accurately

Desired experience for clinical support includes:

Experience in FDA regulations, ISO, CLIA/CAP and other global regulatory system experience required
Previous experience in the development and implementation of customer solutions strategies in the molecular diagnostics market highly regarded
Exceptional interpersonal, collaboration and customer service skills
Solid experience independently solving problems and working effectively in a team environment
This role will involve international travel from time to time
Electronic Health Records and Practice Management Systems, Interface engine application

Clinical Support Examples

1

Clinical Support Job Description

Job Description Example
Our growing company is hiring for a clinical support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for clinical support
  • Coordinate activities of IT, CAS and outside vendors as required to provide information and tools needed by the team
  • Provide the main interface for Clinical Operations with CAS and IT
  • For CO procedure variance documentation, write the variance if it applies to Systems
  • Develops guidelines to help facilities plan, initiate and manage appropriate career days, open houses, job fairs, new graduate programs and other activities in support of employment/recruitment and retention goals and objectives
  • Utilizes knowledge of enterprise-wide social media, sourcing and attraction strategies for key talent populations
  • This position partners with stakeholders throughout the organization to ensure key workforce needs are being addressed
  • Responsible for accuracy and currency of clinical trial tracking system data by the monitoring of study milestones at each stage of the study
  • Assist in the planning, logistics and preparation of local Investigator meetings (travel arrangements
  • Input of study and site level data into the Clinical Trial Managment System
  • Conduct audits or assist with in-house audits of study file documentation
Qualifications for clinical support
  • Extensive experience in the support of diagnostics, clinical and applied customers required
  • Address - daily task boxes of the CAS Support team
  • Experience with Electronic Health Records and Practice Management Systems, Interface engine application
  • One year experience with I.V
  • Three plus years of experience with I.V
  • Medical or biology focus strongly preferred
2

Clinical Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of clinical support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for clinical support
  • Analyzes and reports new or recurring problems to design departments
  • Responds to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
  • Expeditiously compile documentation needed to process patient upon arrival
  • Obtain information and schedules examination appointments
  • Performs assigned clerical duties including but not limited to registration, scheduling, answering telephones, chart preparation, and patient appointment confirmations
  • Uses an age appropriate approach to obtain physical measurement which includes heights, weights, blood pressures, head circumference, temperatures, pulse, respiratory rate, and documents according to department standards
  • Stocks patient examination rooms
  • Cleaning and disinfection of medical devices and equipment
  • Maintains patient areas while assuring compliance standards set forth by regulatory agencies
  • Manages supplies and equipment in a fiscally responsible manner
Qualifications for clinical support
  • Ability to display leadership of highly motivated teams in a fast paced and dynamic environment
  • Operating room experience is strongly preferred
  • Strong written & verbal communiation skills
  • Experience with internal and external team environments
  • Good Clinical Practice knowledge
  • Experience with Clinical Trial Management and Trial Master File systems
3

Clinical Support Job Description

Job Description Example
Our growing company is hiring for a clinical support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for clinical support
  • Prioritizes and performs multiple tasks
  • Work collaboratively with all providers and staff members, with a focus and emphasis on nursing and medical assistant staff members, to develop clinical support processes that ensure the delivery of efficient, compassionate and high quality care
  • Work with a centralized team helping providers, clinic staff and management to fulfill the needs of the Centralized Services department in support of our Patient Centered Medical Home objectives
  • Perform duties including chronic disease management, preventative health coordination of services, external result entry, prior authorization of medication and procedures, referral coordination, tracking and managing the referral work queue, prior authorizations or updating patient medical records
  • Manage and guide the efforts of Specialist (1-IV) (internal and flexible resource) and recommend personnel actions including, but not limited to, hiring, contract termination, performance management, scheduling, work assignments, disciplinary action, and promotions
  • Systems user support
  • Build and maintain communications with clinical trial teams to ensure awareness of upcoming Systems training and support needs on an ongoing basis
  • Maintain current knowledge of planned trial startup timelines as input for support group resource planning
  • Work closely with clinical teams and individuals to provide proactive/as needed training/mentoring/coaching on relevant systems and tools to ensure timely knowledge and best use of the tools
  • Provide first tier user support by responding to help desk requests
Qualifications for clinical support
  • Experience with external partner collaboration
  • Bachelors Degree (Preferred) or Associates Degree plus 1-2 years clinical research experience
  • Open to travel (locally and internationally for congresses/training )
  • 6+ years experience in clinical/healthcare field, computer applications, designing, building, and implementing business solutions using information technology
  • Ability to travel via automobile or commercial air 60% of the time
  • Ability to operate a laptop
4

Clinical Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of clinical support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for clinical support
  • Deliver local administration and support for international and local systems used in Clinical Operations
  • Configure and maintain systems, websites and portals to meet trial team needs
  • Accountable for Generic Screening, collecting and tracking information on potential investigators and sites obtained from multiple sources
  • Accountable for maintaining timely and accurate information investigator and site information in appropriate databases (eg
  • Pro-actively identifies operational problems, obstacles and barriers for the Investigator systems and Generic Screen processes and clearly recommends improvements to ensure that delays and opportunities are communicated to management in a timely manner
  • Provide data analysis support from both global and local system by designing and implementing metrics reports for ClinOps management and users
  • Communications, best use of systems/tools, and functional excellence
  • Lead the development and maintenance of a robust user support infrastructure to foster communication between users, collection of user feedback, sharing tips and tricks for using systems, provide ongoing dialogue on system use, system changes
  • Lead the development and continual improvement/functional excellence of the support services provided by COBS in alignment with management strategies
  • Provide local support to assist in developing and documenting best practices for systems and tools
Qualifications for clinical support
  • Ability to travel abroad (at least once a quarter)
  • Display strong skills in application support
  • Possess knowledge of application development
  • 1+ years of experience in of the following EMR applications – Epic, Cerner, McKesson and MeditechA+ Certification
  • All candidates will have to be shift flexible
  • One year recent (within the past 5 years) Phlebotomy experience or current (within the past 6 months) certificate in Phlebotomy
5

Clinical Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of clinical support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for clinical support
  • Member of the business intelligence team responsible for building Cerner reports from the business objects database
  • Promotes a positive position when supporting the use of the EMR, assisting the clinicians to effectively utilize the systems functionality and understand its benefits
  • Assist the clinicians with data retrieval from the various applications
  • Provides one on one instruction for clinicians regarding the use of various Cerner applications
  • Supports all clinical staff in the utilization of hospital provided applications via telephone in the call center, remote viewing of clinician's accounts or on the clinical units
  • Troubleshoots and assists users with routine system issues
  • Communicates and distributes job aids for hospital provided applications related to the EMR
  • Confers with management and clinical liaisons to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently
  • Maintains records, logs and reports of assistance and training provided
  • Support upgrade needs for applications used by the clinicians
Qualifications for clinical support
  • Preferred RN with background using Cerner in the field
  • Must know Message Center, Documents, PowerForms, MPage, Documentation, ePrescribing
  • Capabilities for use of Cerner tools for report development
  • Be self-directed and work on collaborative teams
  • Bachelor’s or Doctorate of Pharmacy degree
  • Minimum one year pharmacy residency training completed (or equivalent training/experience) recommended

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