Onsite Support Job Description
Onsite support
provides day-to-day consultation, training, instruction, trouble-shooting, problem-solving to computer users for hardware, software, network and related computer systems and peripheral devices.
Onsite Support Duties & Responsibilities
To write an effective onsite support job description, begin by listing detailed duties, responsibilities and expectations. We have included onsite support job description templates that you can modify and use.
Sample responsibilities for this position include:
Work with game developers to resolve and troubleshooting customer support escalations
Communicate issues, document fixes and build FAQS with Customer Experience and Community
Contacting players in a friendly, professional manner
Gathering in-game data for player, quest and monster issues
Interface with marketing personnel to determine social and community impact of upcoming marketing campaigns – develop rapid response plan with studio personnel
High product knowledge obtained via intense game play required to understand and resolve issues
Engagement with remote CSR leads on key issues
Supporting the utilization of information technologies (e.g., Microsoft Sharepoint or Dropbox) across the team
Miscellaneous ad hoc clerical tasks involving filing, labeling, word processing, developing spreadsheets
Configuring and testing interfacing applications
Onsite Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Onsite Support
List any licenses or certifications required by the position: ITIL, IOS, DCSE, MOUS, BLS, MCP, CCT, CCA, TIA, MS
Education for Onsite Support
Typically a job would require a certain level of education.
Employers hiring for the onsite support job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in General Studies, Technical, Computer Science, Education, Associates, Technology, Business, Information Technology, History, Financial Services
Skills for Onsite Support
Desired skills for onsite support include:
Biomedical engineering
Computer science
Electrical engineering
Nursing
Related discipline
Anatomy
Surgical procedures and aseptic technique
Ghost
PC hardware and SW trouble shooting
Partition tools
Desired experience for onsite support includes:
Ability to digest data and engage in analytical decision making
Experience working with customer CRM Solutions (Salesforce experience is preferred but not required)
Familiarity with issue tracking databases such as Jira and Devtrack
Proficient with remote communication and scheduling software
Knowledge of Service Desk tools, Incident Management, Call routing
Minimum one year experience in customer service, clerical, reception, or related field required
Onsite Support Examples
1
Onsite Support Job Description
Job Description Example
Our company is looking for an onsite support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for onsite support
- Willingness to be available to travel as necessary to meet business requirements
- Coordinate schedules with audiovisual providers and boom manufacturers for installation
- Set-up and break-down of plug & play video tower/system equipment, according to IFU instructions
- Evaluate and resolve equipment malfunctions as necessary which may include basic electronic troubleshooting
- Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear
- Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation
- Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost
- Follow procedures to notify, track, and report lost or damaged equipment
- Adhere to HIPAA and other related patient confidentiality policies and procedures at all times
- Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost
Qualifications for onsite support
- 2-3+ years experience in LIMS Application Support and Administration
- A positive attitude and ability to work well with others
- Associate's degree or equivalent relevant experience is required
- Solid working knowledge of electronics and audiovisual equipment is necessary
- Basic computer skills including Microsoft office are essential
- Must be comfortable with public speaking, delivering an in-service/demonstration to a group
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Onsite Support Job Description
Job Description Example
Our company is looking to fill the role of onsite support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for onsite support
- Primary interface between the customer and the onsite Service and Support personnel
- Identify knowledge gaps and create solutions for onsite engineers
- Ensure that site engineers are up to date in relation to Field Service Bulletins, and SOPs
- Develop monthly trending reports for the purpose of monthly technical reviews with customer operations management
- Annual physical count and oversight of service part inventory at each site
- Work in conjunction with TAM & FAS to coordinate new system placements, develop leads, promote upgrades, and contract renewals
- Build and maintain strong working relationships with production site operations management to assure satisfaction with the Service and Support they are receiving
- Regular travel to site locations to observe and mentor direct reports
- Partner with Manufacturing, Product Support, NSST and Technical Training to identify knowledge gaps and inefficiencies
- Provide site coverage for site Specialists when they are out of the office
Qualifications for onsite support
- Must possess a high degree of self-reliance, initiative, and creativity
- Must have excellent work ethic, be a proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively
- Eagerness to learn and grow, accept and apply feedback Is dedicated to consistently delivering superior customer service are necessary
- Ability to marshal resources (people, funding, material, support) to get things done is essential
- Ability to orchestrate multiple activities at once to accomplish a goal is desired
- Ability to adapt and thrive in a fast paced high stress environment, under pressure, individually and/or as a member of the team with a sense of urgency is preferred
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Onsite Support Job Description
Job Description Example
Our company is hiring for an onsite support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for onsite support
- Identify trends in reduced instrument performance and prescribe proactive parts replacement/out of cycle PM’s in order to mitigate instrument downtime
- Prepare day to day correspondence via email or telephone contacting clients over concerns and account questions
- Deliver training (in Spanish) to customer on-site in Mexico City in classroom environment one-on-one
- Complies with QHSE and IT policies
- Responsible and accountable for onsite support service levels and customer satisfaction
- Responsible for managing to regional onsite support operational budget
- Lead projects and initiatives as it relates to deployment of software
- Responsible for supporting Level 3 EIT Operations with physical onsite support of Infrastructure, Network, Telecom, Applications, and Security interventions
- Responsible for the administration, configuration, and operation of Telecom Systems and Voice circuits for North American Sites
- Responsible for Telecom related projects
Qualifications for onsite support
- Excellent analytical and problem solving skills are necessary
- Must be able to travel (less than 20% annually) with potential overnight and air travel
- Must be able to operate a vehicle
- Knowledge of Web Application Firewall (incl
- Solid working knowledge of electronics and audiovisual equipment necessary
- Basic computer skills including Microsoft office are a must
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Onsite Support Job Description
Job Description Example
Our company is hiring for an onsite support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for onsite support
- Review team procedures and adherence to established practices
- Lead procurement standards and procedures for end-user assets, including setting standards for equipment as it relates to end-user computer, phone, mobile device, applications, and peripherals
- Interface with business units to lead advocacy efforts in consolidating and or increasing efficiency in all technology related initiatives
- Interface with vendors to efficiently utilize outside resources and integrate these resources for the maximum benefit of corporate IT and the overall company
- Interface between Operations Teams to set guidelines and standards for Incident and Problem Management
- Lead efforts for Continual Self Improvement within the Onsite Support
- Work onsite at customer’s location
- 75% Provide end user support and assistance of workstations and peripherals within the hospital, campus and off-site locations
- 10%Documents work in progress and solutions to trouble calls using call tracking software
- Provides manager with daily status reports of ongoing projects
Qualifications for onsite support
- Excellent work ethic, proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively is a plus
- Must be eager to learn and grow, accept and apply feedback, and is dedicated to consistently delivering superior customer service
- Must have past experience leading a team
- Understands and articulates relational database concepts
- Excellent knowledge & experience on MS Excel – analysis and reporting – with the use of formulas, functions
- Insurance Background (review EOB, Understand, Follow- up, Balance)
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Onsite Support Job Description
Job Description Example
Our growing company is looking to fill the role of onsite support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for onsite support
- Ensure availability onsite in the assigned location in prime hours including overtime, holidays as per contract requirements
- Act as a Technology contact for the Client(s)
- Provide appropriate Technology focussed application of Global Service Delivery Model
- Support the delivery of the Client Technology Dashboards on a regular basis that captures Technology Status for each account
- Coordinate and/or perform hands-on fixes at the deskside support level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Receive and respond to incoming calls, pages, and/or e-mails regarding deskside support problems
- Moving and set up of desktop computers and peripherals
- Answer to and perform moves, adds, and changes requests as they are submitted by line managers
- The role will also be required to deliver IT Induction courses for new joiners
- Any other tasks and projects as required
Qualifications for onsite support
- Basic Knowledge of MS Word, Excel and Outlook
- Knowledge of Medical Software helpful
- 2 years minimum previous practical work experience supporting Microsoft Active Directory, Office Suite, and Windows
- 3 years experience working within IT supporting in a manufacturing environment
- Previous experience supporting plant floor activities, including follow up, and assisting the plant customers in resolving manufacturing problems with IT solutions
- Demonstrated understanding of commonly-used sequencing data analysis software applications preferred