Bilingual Support Specialist Job Description

Bilingual Support Specialist Job Description

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Bilingual support specialist provides information and guidance to users of personal computers throughout the Bank;answering questions concerning personal computer applications and the selection and use of hardware and software systems.

Bilingual Support Specialist Duties & Responsibilities

To write an effective bilingual support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual support specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Receive, review and send documents on behalf of medical applicants to the appropriate Medicaid agency (Oregon Health Authority or Aging and People with Disabilities)
Assist in the maintenance of processes operating on I.T
Keeps updated on new platform features and informs clients colleagues
Work with the Sales Director and / or Sales Support Specialist colleagues in order to identify and participate in business initiatives focused on increasing the quality & quantity of referrals
Incomplete Banking InitiativeLearn and stay up to date on unique Quebec processes
Candidate is Life Licensed or will complete their Life Licensing qualifications within an agreed time frame
To be monitored using broker feedback received through the survey in addition to any received through brokers directly
Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity
Responding to inquiries received by the Service Center in a timely, customer-focused manner
Performing research when necessary to address employees’ questions

Bilingual Support Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bilingual Support Specialist

List any licenses or certifications required by the position: SQL, CPP, FPC, APICS

Education for Bilingual Support Specialist

Typically a job would require a certain level of education.

Employers hiring for the bilingual support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Computer Science, Business, Associates, Information Technology, Supervision, Finance, Technical, Accounting, Social Work

Skills for Bilingual Support Specialist

Desired skills for bilingual support specialist include:

Ability to learn
Ability to learn quickly
BSC platforms
Collections processes and systems – Good
Mortgage Industry
Mortgage Industry & clients
Software packages and related hardware/software
Variety of personal computers
Tax laws
Functional area

Desired experience for bilingual support specialist includes:

Administrative duties and customer service experience is a must
Two to three years administrative experience preferred
Must be able to receive and comprehend large quantities of varied data, organize and present it when required
Must be able to operate all office machines
Must be able to demonstrate good interpersonal skills and take initiative on specific issues
Re-directing questions to the appropriate internal departments for resolution by subject matter experts

Bilingual Support Specialist Examples

1

Bilingual Support Specialist Job Description

Job Description Example
Our growing company is hiring for a bilingual support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual support specialist
  • PC skills (MS Office, Internet and other appropriate technology skills)
  • Escalating issues to the ESC Lead for resolution
  • Assisting with "Welcome" and "InTouch" calls
  • Assisting with message call backs
  • Handling other miscellaneous administrative duties
  • Assist in executing and maintaining any mailed or emailed transition communications
  • Creating or updating patient records for transitioning customers
  • Enter any new persons or organizations into a database and maintain existing accounts
  • Placing first orders for transitioning customers, provide eStore information for future purchases
  • Calling out to customers who have not responded to mailed or emailed communications
Qualifications for bilingual support specialist
  • Provide administrative support such as retrieving voicemails, managing an email inbox, mailing letters, and retrieving invoices
  • Process and maintain incoming faxes and emails utilizing a document management system
  • Support daily inside sales operations and identify new sales opportunities
  • Perform simple reporting and utilize reports to track task completion
  • This position assumes and performs other duties and assignments as required by department
  • Typically requires less than 1 year related experience
2

Bilingual Support Specialist Job Description

Job Description Example
Our growing company is looking for a bilingual support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual support specialist
  • Projects as assigned by Sales Administration Supervisor
  • Handle administrative tasks including expense reimbursement reports, answering phones, making copies/sending faxes, scheduling appointments, coordinating large mailings, managing academic records and transcript requests, and coordinating meetings
  • In a professional, respectful manner, create a welcoming environment for the public (over the telephone, in person in the lobby, at the counter and by written correspondence) by exploring the purpose of the contact
  • In a manner that preserves the dignity of the individual/family, depending on the purpose of the contact, identify and explain the service/programs and processes of the local resources, agency and district
  • Explain rules, policies, procedures, programs, requirements, support and expectations
  • Schedule interview, home visit, referral appointments
  • Provide forms to customers to apply for or receive services either from SSP or a contract/community partner
  • Review applicant documents for completeness (including needed verification), for TANF, ERDC and SNAP to ensure all questions have been answered
  • Makes copies of required documents on behalf of customers when appropriate
  • Provide customer service and technical support for customers
Qualifications for bilingual support specialist
  • Customized customer facing reports
  • Process a high volume of requests
  • Provide administrative support on all levels to include creating memos, handling correspondence and other documents as necessary, filing/scanning
  • Assigned administrative tasks for activities that include but are not limited to developing/enhancing key presentations, listing forms, data entry, certifications, support inside sales program
  • Prepare proposals and price lists
  • Maintain floor stocking agreements for end user accounts, and adjust forecasts as required
3

Bilingual Support Specialist Job Description

Job Description Example
Our growing company is hiring for a bilingual support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bilingual support specialist
  • Assisting customers in locating content in our online products
  • Recommending appropriate search strategies based on the customer’s need for information
  • Explaining the features, benefits, and editorial enhancements of our online products
  • Adopting a customer-focused philosophy by striving to provide an answer to customers within 24 business hours
  • Escalating content and functionality issues using the established processes
  • Sharing customer feedback and enhancement requests with the appropriate Segment
  • Ensuring that customer interactions are captured in our customer relationship management system
  • Participating in testing of new and existing electronic products and assisting with training and documentation development when required
  • An L.L
  • Excellent customer service, interpersonal communication, and telephone skills
Qualifications for bilingual support specialist
  • Ability to proof materials/proposals for accuracy and readability
  • Provide backup responsibility to department as required
  • Building and maintaining relatinships with our sales, clients and other Dart departments
  • Three (3)+ years sales administration experience
  • College Business or Marketing graduate preferred
  • Innovative, analytical and strategic problem solver
4

Bilingual Support Specialist Job Description

Job Description Example
Our innovative and growing company is hiring for a bilingual support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bilingual support specialist
  • Superior administrative and organizational skills and an ability to troubleshoot problems effectively in a customer focused manner
  • Works on assignments that are routine in nature, requiring limited
  • Establish and maintain a training calendar for the Management leadership training curriculum
  • Schedules, prepare and coordinate all training, travel and materials for all workshops within region to meet training penetration rates
  • Act as a host for web based training sessions and support the subject matter expert in the delivery of content
  • Gathers and analyses feedback related to training activities
  • Participate in post training follow up activities as directed by the training and development coordinator
  • Coordinate and Follow up on trainers/trainees to ensure consistency and quality levels of in store onboarding of new Managers
  • Gathers and prepares all relevant information for the submission of Bill 90 legislative requirements for the province of Quebec
  • Collaborates with the training and development coordinator on regional projects and initiative
Qualifications for bilingual support specialist
  • Acute attention to detail, accuracy and thoroughness and monitors own work to ensure quality
  • Superior time management and organizational skills to manage priorities and workflow
  • Able to manage multiple tasks and projects at the same time to meet deadlines
  • Self-starter with the ability to work well with minimal direct supervision and large degree of resourcefulness and ability to think outside the box is required
  • Familiar with SAP and BI an asset
  • Advanced level proficiency in Microsoft Outlook, PowerPoint, Word and Excel
5

Bilingual Support Specialist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of bilingual support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual support specialist
  • Assist with technical issues which also includes handling 15-25 phone support calls offering customers the best resolve, solutions and answers to all technical inquires
  • Content design (the actual writing on the pages, the design of any other media types used to communicate content as opposed to site interaction)
  • Work on Misc
  • Serve as a team member in the 24 / 7 Emergency Response Operations Center
  • Answers a high volume of calls according to client-specific service requirements
  • First point of contact to coordinate international commercial and non-commercial travel arrangements, coordination of care and billing arrangements for travelers experiencing a medical emergency abroad
  • Manage all aspects of an international assistance case from opening to close
  • Serve as the first point of contact for members, end users, clients, service providers and colleagues to ensure all calls are answered promptly, appropriately and courteously
  • Answer inbound telephone or email inquiries and assistance requests and ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner
  • Coordinate actions with in-house Clinical Team, Travel Agents, Provider Resource Management, Claims, and other internal functional areas involved in a case
Qualifications for bilingual support specialist
  • Ensure high level of confidentiality
  • Advanced written and communication skills in English and French are essential
  • You have heard of Gmail, Slack, Trello and the internet in general
  • An understanding of User expectations and typical IT policies and procedures
  • Beginner knowledge of troubleshooting mobile devices
  • Excellent written and verbal French

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