Bilingual Agent Job Description

Bilingual Agent Job Description

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Bilingual agent provides more products and services to customers.

Bilingual Agent Duties & Responsibilities

To write an effective bilingual agent job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services
Lead point of contact for domestic and international wholesale, retail and OEM customers
The candidate will also manage the emails (average to complex) received from the Mortgage Specialist and reply in a timely manner
Working for an exciting company enjoying tremendous hyper-growth and that strives to help everyone achieve their professional and personal goals
Attractive compensation package plan, including competitive rates, bonuses and incentives based on experience
Excellent benefits programs, including paid time off and travel benefits
Exceptional opportunities for your creative ideas to blossom within a supportive teamwork environment
Process customer orders received by telephone, fax and EDI
Attend workshops and training sessions, read product bulletins

Bilingual Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bilingual Agent

List any licenses or certifications required by the position: AHIP, ID, MS, MCSE, MCSA

Education for Bilingual Agent

Typically a job would require a certain level of education.

Employers hiring for the bilingual agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Associates, General Education, Education, Business, Technical, Communication, Management, Accounting, Interpretation, Economics

Skills for Bilingual Agent

Desired skills for bilingual agent include:

U.S. geography
Computers
Email and chat
Office software
Wi-Fi technologies
Internet Explorer
Pricing
Policy features
Company products
Experience in working in a compliance and regulatory environment

Desired experience for bilingual agent includes:

Must be fluent in speaking, writing and reading English and French
Bilingual is a must! English and French is mandatory
Dynamic, motivated with excellent communication skills
Proven verbal and written abilities both in French and English
Strong knowledge of the Internet and of other IT search engine tools
Competence in customer service environment

Bilingual Agent Examples

1

Bilingual Agent Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of bilingual agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual agent
  • Research and evaluate areas of opportunity and reduce costs where possible, including alternate sources for goods and services
  • Work with business functions to influence future needs and demand towards lowering pricing rates and consumption
  • Processing of Client requests received via Phone/Fax/Email for the addition of Guard Services
  • Provide Customer quotes, RFP Support (Pricing)
  • Problem solve, troubleshoot, and resolve customer related billing issues
  • Investigate unauthorized purchases
  • Perform password resets and basic configuration setup
  • Handle all Skype, Bing Rewards, Xbox, and Office 365 billing issues
  • Process high value refund requests
  • Assist customers with updating payment information
Qualifications for bilingual agent
  • Requires the ability to exercise sound judgment and decision making
  • Requires knowledge of branch processes
  • The individual must also be accurate, organized and have the ability to multi task and thrive customer driven and time oriented department
  • Ability to quickly learn new systems and applications
  • High School diploma required, 2-4 year degree preferred
  • 1-3 years of work experience required, preferably in a Customer Service environment
2

Bilingual Agent Job Description

Job Description Example
Our growing company is looking to fill the role of bilingual agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual agent
  • Develop and maintain relationships with business partners around the community (e.g., car dealers, preferred insurance agents, loan processors, etc)
  • Participate in the interview process and recommend candidates for open team positions
  • Train and develop Team Members regarding standard operating procedures and strong sales presentation delivery
  • Effectively teach and demonstrate the Acceptance sales process
  • Follow-up routinely with customers on all open or unresolved issues including calling lapsed policy customers
  • Resolve reports of abuse quickly and efficiently
  • Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters
  • Compile documentation regarding issue resolution for team policy areas
  • Continuously evaluate and propose improvements for existing processes and policies
  • High call volume
Qualifications for bilingual agent
  • Being able to adapt to change
  • Very flexible concerning work schedules
  • Fluent ability to speak and write in both Japanese and English
  • Current or recent travel agency/airline experience working in an inbound call center/sales environment preferred
  • GDS experience - SABRE and/or Amadeus a Plus
  • Flexible work schedules, ability to work weekends
3

Bilingual Agent Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of bilingual agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual agent
  • Highlight the responsibilities
  • Outline the day-to-day activities of the position
  • Specify how this position fits into your organization
  • Guide in the development of the inputs required from the business functions for best sourcing conditions, such as needs or work definition, demand forecasting, cost targets, commercial terms
  • Conduct and manage sourcing events (RFIs, RFPs, Reverse Auctions, ) to gain market intelligence and use market forces to obtain best total cost of ownership
  • Cultivate, maintain and manage strong supplier relationships and ensure clear communication
  • Negotiate contracts, prices and terms of business with suppliers and review opportunities to make business savings utilizing negotiation and procurement best practice tools and methods
  • Day-to-day contact with suppliers to resolve price, quality, delivery or invoice issues
  • Communicating with customers in an inbound and outbound capacity with care and urgency
  • Assessing and prioritizing customer needs (emergency vs
Qualifications for bilingual agent
  • Knowledge of a second language Spanish
  • Proficient in MS Windows XP and MS Office
  • Must be able to work independently, part of the Lending Solutions Direct Sales and Service Team
  • Two or more years of administrative experience
  • Must be a U.S. Citizen, based on contract requirements
  • Must have an Active Public Trust Clearance
4

Bilingual Agent Job Description

Job Description Example
Our innovative and growing company is looking for a bilingual agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bilingual agent
  • Provide first level inbound telephone support for customers by troubleshooting, investigating and resolving customer’s questions and challenges with services or devices
  • Answer non-technical questions regarding products and support of the sales, warranty, or delivery of orders
  • Meeting daily performance targets
  • Completing daily tasks and participate in ad-hoc activities assigned by Team Leads
  • Processing of technician/installer requests for system activations using the necessary applications and tools
  • Processing of technician/installer requests to place newly installed systems in service including the verification of data prior to the system going into service
  • Processing of technician/installer requests for data changes - updating of existing records including manual creation of records
  • Processing technician/installer requests for Resale- including the placing of the existing system out of service and regeneration of the existing system and making updates for the new client
  • Processing of technician/installer requests for Cellular radio provisioning using different websites as appropriate
  • Process Field Service Engineer Pars Orders (FCO, CM, Install)
Qualifications for bilingual agent
  • Must be able to adhere to 100% attendance in training program and pass training practicum
  • Candidates bilingual in Spanish and English strongly preffered
  • 1-2 years related sales experience and/or training
  • Excellent customer service and interpersonal skills needed for working with our customers
  • Ability to coach and mentor Insurance Agent towards strong sales presentation delivery
  • High School diploma, four-year college degree preferred
5

Bilingual Agent Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of bilingual agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual agent
  • Respond to Inbound/outbound external customer’s calls
  • Prepare RMD’s at POS
  • Identify and embrace change opportunities to improve the Customer Service business
  • Actively participate in opportunities to be cross-trained
  • Back up for other activities such as MES Helpdesk and FSE
  • Initiates/submits/supports Agents for Customer Feedback entry in Customer Feedback portal ensuring compliance to Quality/Regulatory for every customer complaint/feedback
  • Create purchase requisitions for internal customers & follow-up with goods receipt request
  • Work with Accounts Payable on Invoice disputes for resolution
  • Initiate Credits with SOS Account Team if applicable
  • Manage Blanket purchase order processing for Direct Sale, use special templates
Qualifications for bilingual agent
  • Ability to fluently speak, read, and write English, positions in certain markets may require bilingual capability in specific languages
  • Ability to read, analyze and interpret technical procedures or government regulations
  • Native or fluent in Italian
  • Experience managing rewards, recognition and community initiatives will be an advantage
  • Native or fluent in French
  • 1 to 2 years of prior Customer Service, Billing and/or Collections is preferred

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