Operations Agent Job Description

Operations Agent Job Description

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Operations agent provides oversight for all licensing activities, including running reports/sending updates to Express Compliance Team and processing license applications/renewals.

Operations Agent Duties & Responsibilities

To write an effective operations agent job description, begin by listing detailed duties, responsibilities and expectations. We have included operations agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist our selling agents with pre-enrollment inquires for prospective members
Follow up with sales agents on escalated issues
Documentation of all interactions
Remain professional, positive, and engaged
Inspire Health
Rethink Routine
Pioneer Simplicity
Cultivate Uniqueness
Thrive Together
Provide oversight and review for daily operational processes including items referred by transfer agent vendors for exception processing

Operations Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Agent

List any licenses or certifications required by the position: WHS, IATA, DG, GCPA, CFE, W&B

Education for Operations Agent

Typically a job would require a certain level of education.

Employers hiring for the operations agent job most commonly would prefer for their future employee to have a relevant degree such as Collage Degree in Education, Medical, Business, Finance, Associates, Computer, Accounting, Engineering, Management, Communication

Skills for Operations Agent

Desired skills for operations agent include:

General office equipment
Excel
Word & Outlook
Express logistic field
Word
DHL procedures
Company’s business practices and licensing policies
Contracts
License Agreements
License Keys

Desired experience for operations agent includes:

According to procedure execute assigned value added or other operational services as part of a process team
Maintain and update current procedures, design and draft new procedures relating to operational processes
Provide oversight and review for daily operational processes, including items referred by transfer agent service providers for exception processing
According to procedures, execute assigned value-added or other operational services as part of a process team
As assigned, participate on cross-functional project teams as an operations representative and take beginning to end responsibility for the assigned portion of the project as determined by the project team lead and/or manager
Partner with the leadership team on key projects

Operations Agent Examples

1

Operations Agent Job Description

Job Description Example
Our company is hiring for an operations agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations agent
  • Track and manage incidents to resolution in accordance with POC procedures
  • You will serve as first point of contact for incidents and service requests from end-users
  • You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
  • You will provide simple solutions at a basic level based on script/methods and procedures
  • You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
  • You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
  • You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
  • You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on)
  • Prepares aircraft cargo documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information
  • Completes HAZMAT loading documentation to ensure accuracy and completeness and correct inaccurate and/or incomplete information
Qualifications for operations agent
  • Ensure store teams are executing scope of work and have the necessary tools and training to provide complete customer solutions
  • Analyze business/client reporting and provide insight and feedback to business partners to facilitate continuous improvement in the Client experience
  • Be responsible for triage coordination with home delivery providers and monitor execution of expected fulfillment
  • Proactively maintain special order management to include communication to store teams and clients
  • Coordinate and schedule routes to maximize productivity and client experience
  • Secondary education with at least 2 years' clerical or operations support experience
2

Operations Agent Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of operations agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations agent
  • Marshal aircraft to and from gates
  • Provide proper handling of baggage requiring special care
  • Service aircraft lavatories
  • Responsible for aircraft security searches and commissary security searches as required
  • Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained
  • Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items
  • Able to communicate using a two-way radio
  • Perform aircraft interior cleaning as required
  • Stock aircraft and carts with necessary supplies as required, InFlight magazines and lavatory supplies
  • Inventory tracking as required
Qualifications for operations agent
  • Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
  • Following SOP and department work instructions on product recovery
  • Testing units for functionality
  • Data wiping of consumer electronics
  • Installing operating systems and updating drivers
  • Data entry and assessment of product condition to proprietary system for sale
3

Operations Agent Job Description

Job Description Example
Our company is growing rapidly and is looking for an operations agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations agent
  • Interact with the relevant Expeditors branches and departments in arranging their international shipments, meeting expected service standards
  • Contribute to maintain strong relationships with vendors (Airlines, CFS Warehouses, and Ground Handling Agents)
  • Communications - provide timely responses to emails and requests (internal and external) for overseas contacts
  • Assisting peers with workloads or problems and offering support where needed
  • Contribute to process improvements within the department
  • Provide quotes to customer timely and accurately
  • Provide invoices to customer timely and accurately
  • Run the administrative functions within Geek Squad and manage department communications
  • Manage product shipping and receiving
  • Perform basic software repairs/installations and light touch repairs to products
Qualifications for operations agent
  • 3-6 months working experience in customer service experience
  • Associate degree in general electronics or computer repair
  • 1+ years experience diagnosing or repairing PCs or consumer electronics
  • Previous Front Desk and/or Reservations experience in a Mountain Resort setting an asset
  • Must be a well organized, self motivated individual who works well under pressure
  • Ability to analyze large sums of information and/or data and recognize trends and/or patterns
4

Operations Agent Job Description

Job Description Example
Our growing company is hiring for an operations agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations agent
  • According to procedure, execute assigned responsibilities or other operational services as part of a process team
  • Screening, sorting and communicating accurate information to Courier Team for shipment order pick up / delivery and special handling
  • Monitoring systems and assigning routes to responsible Couriers for efficient and timely operations
  • Handling shipment status enquiries by tracing inbound shipment for its proper delivery
  • Working closely with internal parties, such as Customer Service, Warehouse Team, in order maintain excellent service quality
  • Preparing reports on outstanding orders, rescheduling
  • Handling administrative duties for service centre
  • Trace, track shipments and send arrival notices
  • Arranges delivery and manages the return of empty containers
  • Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport aggage areas
Qualifications for operations agent
  • 3-5 years’ experience in a Pharmaceutical Production or Quality Environment
  • Fluent in English, written and oral, another language is a bonus
  • Experience in a relevant position (preferably in a multinational company)
  • Knowledge of German language a plus
  • Experience in relevant position a plus
  • Ability to thrive in a team environment, even when the only contact with some team members is over the telephone or via e-mail
5

Operations Agent Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations agent
  • Marshalling Aircraft on stand
  • To effectively manage an aircraft’s arrival, turnaround and departure giving support where appropriate
  • Co-ordinating & recording the safe and timely delivery of all services to the aircraft at the request of the crew or engineers
  • Foster and enhance the relationships between staff, the airport and contracted service providers to deliver consistently outstanding customer service
  • Responsible for ensuring Signature Flight Services products are delivered consistently to demanding service level standards
  • To consistently deliver the highest possible level of customer service at all times
  • Adhering and complying with all aspects of Signature Flight Support’s policies and procedures, including uniform standards
  • Observing and fulfilling all Health and Safety policies and procedures
  • Assisting customers with requests such as arranging all aircraft services, hotes, accommodations and assisting with ground transportation
  • Loading and unloading of baggage
Qualifications for operations agent
  • Ability to field routine and repetitive operational questions and deliver consistent results demonstrated problem solving ability to troubleshoot, analyze and resolve non-routine or complex questions to bring structure and organization to the consideration and solution of problems
  • Proven technical skills including the ability to work with various software products
  • Team player that can work well under pressure
  • 2+ years of customer service experience is preferred but willing to train the right candidate
  • Experience with automated customer service platforms is a plus
  • Experience working in a startup environment preferred

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