Airport Agent Job Description

Airport Agent Job Description

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Airport agent provides assistance to passengers on arrival and departure, ensuring high quality and professional passenger service is maintained at all times.

Airport Agent Duties & Responsibilities

To write an effective airport agent job description, begin by listing detailed duties, responsibilities and expectations. We have included airport agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence
In the event of resource shortfalls, provide frontline assistance and support to the operational team
Ensure post flight activities are completed such as compilation and dispatch of TLS, reconciliation of flight coupons and assemble flight file so that future queries can be dealt with
Coordinate with service suppliers for regular, preventive or in the event of breakdown of office equipment
Greet all customers and thank customer at the conclusion of all transactions
Advise estimating, contracts team, sub-contractors and consultants on design solutions
Provide designs where we have design responsibility along with design checks
Assess contract specifications for onerous and anomalous conditions and advise consultants and management of alternatives
Advise design teams and estimators of alternative solutions showing savings in cost/time
Advise consultants and contract team on suitability of specified materials

Airport Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Airport Agent

List any licenses or certifications required by the position: GED

Education for Airport Agent

Typically a job would require a certain level of education.

Employers hiring for the airport agent job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Accounting, Aviation Management, Foreign Languages, Education, General Education, Airport Management, Aviation, Management, Aviation Technology, Associates

Skills for Airport Agent

Desired skills for airport agent include:

English language
Sabre System
Customer service and possess excellent customer service skills
Fluently speak and understand English and the native language
Good oral communication skills
Height
High school diploma
Profile requirements ref: passenger service manual
Sabre
Write

Desired experience for airport agent includes:

Must have no more than one moving violation or at-fault accident within last three years
Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing throughout shift
Must be able to work a set schedule, including days, nights, weekends and holidays at this seven day operation
Apart from religious observation, must be able to work Sunday and Monday from 4pm-Midnight with a 1 hour break each day
Aside from religious observance, must be available to work closing shifts on weekends and holidays
Must be able to work up to 40 hours a week, including weekends

Airport Agent Examples

1

Airport Agent Job Description

Job Description Example
Our innovative and growing company is hiring for an airport agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for airport agent
  • Promotion of company to clients and their consultants by demonstrating a positive engineering competency
  • Support the Site Manager to ensure safe and efficient use of labour, plant and materials to achieve completion on time, to specification and within budget
  • Support he Site Manager and Planner with short term lookahead and As Built schedules as required
  • Liaise with the design team to ensure the design deliverables are received in time for efficient delivery of the site works
  • Support the Site Manager to ensure the correct materials and sub-contract services are procured in good time to meet contract objectives
  • Support the management of site teams by monitoring performance against contract targets and instigating any necessary corrective actions as directed by the Site Manager
  • Ensure full compliance with GT Health and Safety Policy and Procedures, enforce CBAB culture
  • Produce RAMS, conduct inductions, briefings as instructed and within capability
  • Ensure Sub Contractors fully comply with GT Standards and Procedures
  • Provide all customers with undivided attention while assisting them at the counters
Qualifications for airport agent
  • Must be able to give a minimum 1 year commitment to our company
  • Apart from religious observation
  • Must be looking for a part time job and able to commitment to 20-25 hours/week
  • A minimum of basic level experience and understanding of computer functions
  • Must have a valid drivers license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no Alcohol or Drug related Violations in the past 5 years)
  • Aside from religious observance, must be able to work a flexible 40 hours a week including weekends,nights, and holidays
2

Airport Agent Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of airport agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for airport agent
  • Issue tickets, EMD/EBT, make/amend reservations as and when necessary
  • Complete daily ticket sales returns and assist with banking duties as required
  • Assist other Airport Services team members as and when required in a multi skilled work environment, to ensure a streamline and efficient customer service to passengers
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager, and other senior staff on duty
  • Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC, where applicable
  • Provide assistance to passengers on arrival and departure, ensuring high quality and professional passenger service is maintained at all times
  • Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain Passenger confidence and loyalty
  • Minimum GCE ‘O’ level or equivalent standard with proficiency in Geography and Mathematics
  • 2 years’ experience in Travel Agency or Airport environment
  • Good knowledge and experience of a major Computer Reservations System with auto ticketing preferred, and this must also include knowledge of market and industry information
Qualifications for airport agent
  • Apart from religious obligations must be able to work of the following schedules -including weekends, holidays, evening/closing shifts
  • Must be able to work 40 hours a week including nights and weekends and be available to work one of the following schedules
  • Must have a minimum Saskatchewan Intermediate valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Must be presently authorized to work in Canada and not currently require sponsorship for this position
  • Minimum of 1 year experience of face-to-face customer service
  • Apart from religious observation, must be able to work a 10-29 hour/week flexible schedule including nights, weekends and holidays
3

Airport Agent Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of airport agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for airport agent
  • Must have good customer service and interpersonal skills and the ability to work under pressure
  • Fluent verbal and written English and Danish
  • Check vehicle inventory for completion of damage/loss report
  • Adhere to shift assignments in a 24 hr/7 day operation
  • Accept repetitive work tasks performed in a various work areas which could be subject to long periods of standing and walking
  • Requires the ability to work outside in all weather conditions
  • Working equipment room
  • Greeting customer in terminal
  • Quick Pak responsibilities
  • Podium re-stocking and replenishment
Qualifications for airport agent
  • Must be able to work a flexible shift to include days, nights and weekends - schedules determined by shift bid process, based on seniority
  • Apart from religious observations, must be able to work a Maximum of 25 hours per week with availability on Monday, Thursday, Friday and some weekends
  • Must be able to handle stress
  • Above average administrative and analytical techniques
  • Demonstrates above average qualities of leadership, initiative and judgments
  • Applicant must have one year of airport experience as a minimum
4

Airport Agent Job Description

Job Description Example
Our company is searching for experienced candidates for the position of airport agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for airport agent
  • Moving luggage to and from aircraft holds using trucks, cargo loaders and conveyor systems
  • Storing cargo in warehouses
  • Bus support
  • Loading luggage onto conveyors in the arrivals hall
  • Reporting baggage that's damaged or suspicious
  • Replenish amenity carts
  • Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service and operations)
  • Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
  • Preparing tickets, determining fares and routing to assure passenger's travel needs are met
  • Maintaining a neat and professional appearance by adhering to United's standards for uniform and dress
Qualifications for airport agent
  • Apart from religious observations, must be able to work a schedule determined by the branch with a Maximum of 25 hours per week
  • 2 years of commission or incentive based sales experience preferred
  • Apart from religious observation, must be able to work a flexible schedule between 5 am and midnight
  • Apart from religious observations, must be available to work a minimum of 25 hours, including mornings and weekends
  • Prior related experience strongly preferred
  • Must be authorized to work in the United States and not requre work authorization sponsorship by our company for this position now or in the future
5

Airport Agent Job Description

Job Description Example
Our growing company is hiring for an airport agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for airport agent
  • Identify and pull the vehicles that are eligible for deletion, flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Delegate responsibilities to employees as directed by management
  • In charge of passenger service procedures at check-in and in the gate area
  • Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel
  • Provides assistance to passengers as requested or required
  • Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
  • Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
  • Able to lift and carry bags and boxes weighing up to 70 lbs
  • All other functions that the general manager requires
  • Performs interior and deep cleaning functions of the aircraft as required Stock aircraft and carts with necessary supplies, InFlight magazines and lavatory supplies Inventory tracking Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
Qualifications for airport agent
  • Must be willing to accept starting pay at $11.00/hour plus commission
  • Ability to multi-task, handle pressure situations and troubleshoot customer complaints
  • Apart from religious observation, must be available to work at least one of the above noted schedules
  • Must be currently authorized to work in the Canada
  • Min HNC/HND/Degree in Civil Engineering or equivalent and relevant professional qualification
  • Chartered or working towards related professional qualification

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