Return Agent Job Description

Return Agent Job Description

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Return agent provides a high level of customer service by assisting customers upon the return of their rental vehicle.

Return Agent Duties & Responsibilities

To write an effective return agent job description, begin by listing detailed duties, responsibilities and expectations. We have included return agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Understand the CDW process
Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings
Processing Customer Returns in the Garage Area
Qualifying and processing customer rentals with accuracy and detail
Persuasively selling optional services
Processing customer rental returns
Conducting vehicle service and maintenance
This position is part-time (up to 25 hours a week)
Cross train other positions within the company for ultimate flexibility
Respond to and anticipate customer service needs and issues

Return Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Return Agent

Typically a job would require a certain level of education.

Skills for Return Agent

Desired skills for return agent include:

Days/extra hours/surcharges and optional coverages
Fuel services
Rental/return documents
Odyssey system
Rental/return process
Microsoft applications
Second language is a definite asset

Desired experience for return agent includes:

Must be at least 18 years old
Apart from religious observation, must be able to work evenings, weekends and holidays
Must have a valid driver's license for at least one year with no more than 2 moving violations within the last 3 years
Apart from religious observation, must be able to work one of the schedules listed in the job description
Must be willing to work at the Jacksonville Airport
Apart from religious observations, must be available to work various shifts/hours

Return Agent Examples

1

Return Agent Job Description

Job Description Example
Our innovative and growing company is looking for a return agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for return agent
  • Inform customers about their receipt
  • Check for damages, fuel level and kilometers
  • Responsible for daily operation of vehicle returns activities
  • Must be willing to work at the Gainesville Regional Airport
  • Greet customers as they arrive to return their rental
  • Remind customers to check for personal belongings
  • Accurately complete rental transaction and ensure customer satisfaction
  • Review rental changes and provide an accurate receipt to customer
  • Provide information to customer regarding transportation to the airport terminal
  • Inquire about level of customer service and document any concerns
Qualifications for return agent
  • Must be available to work a flexible full time schedule
  • Must be comfortable with working at maximum 25 hours per week
  • Must have had driver's license for a minimum of one year
  • Must have satisfactory background check inclusive of driving(no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education and security
  • Must accept pay rate of $10.25 per hour
  • Must be willing to accept a maximum of 25 hours per week
2

Return Agent Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of return agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for return agent
  • Assist in keeping lot organized for ease of access and traffic flow
  • Arrange return collections and shipments with contracted carriers from customers to the local warehouses
  • Track, follow up returns and contact involved parties (customer,carrier, warehouse) to locate shipments and close return ID-s
  • Submit loss or damage claims against the carriers if necessary
  • Manual order and label creation
  • Arrange shipments from warehouses to test centers
  • Maintain IBM databases and follow up database requests until final closure
  • Reporting tasks, create reports about return volumes, collection statuses, carrier performances on a daily/weekly/monthly basis
  • Pull vehicles up to customer as needed
  • Shuttle vehicles between the front parking lot and back parking lot
Qualifications for return agent
  • Must have a valid drivers license with no more than two moving violations or at fault accidents in the last 3 years
  • Apart from religious observation, must be able to work 25 hours per week
  • Must have a current drivers license with no more than two moving violations within the last three years
  • Apart from religious observation, must have a flexible schedule and be able to work nights, weekends, and holidays
  • Apart from religious observations, must be available to work the schedule(s) listed above and aware that shifts are subjct to change
  • Must have a valid driver's license with no more than one at-fault accident and/or moving violation within the last 3 years
3

Return Agent Job Description

Job Description Example
Our company is looking for a return agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for return agent
  • Communicate with Rental Sales Agent regarding fleet and customer needs
  • Show customers features of the vehicle and answer any questions that they may have
  • Must be willing to work at the Gainesville Airport
  • Participation in Shutterfly’s World Class Safety Program
  • Monitors assigned areas including the mail delivery cage, the ZBin area, and employee orders shelves, both internal and external
  • Restock consumables as needed, including tape rolls, tape guns, boxes, both new and recycled, and packing materials
  • Works with appropriate teams and warehouse personnel for new deliveries, shipping challenges, and courier related items
  • Assist Returns office agents on sorting, string/staging and restocking customer returns and bad address returns
  • Assure the sort area is ready for workflow daily at the beginning of shift and end of shift for efficient processing of all items through the area
  • Pack and ship external employee orders following the established process
Qualifications for return agent
  • Must be willing to work 20-45 hour work weeks during Season
  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents, and no drug or alcohol related conviction on driving record in the last 3 years) criminal, employment reference, education, and social security
  • Must be a current Group 10 employee
  • Must have received a Meets Requirements or higher rating on most recent performance review
  • Must not be under any current disciplinary action including warnings for attendance
  • Apart from religious observation, must be able to work Friday, Saturday, Sunday & Monday from 7am-4pm with an additional 8 hour shift on either Tuesday, Wednesday or Thursday
4

Return Agent Job Description

Job Description Example
Our innovative and growing company is hiring for a return agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for return agent
  • Organize the employee shelves as needed to assure ease of identifying employee orders and space for additional orders
  • Perform audits on employee orders as directed and report to the Returns Supervisor
  • Identify potential fraud and theft cases while handling employee orders and report them to the Returns Supervisor
  • Other duties and responsibilities as assigned to support the Returns function
  • Handle incoming and outgoing commercial, technical and logistics returns
  • Administrative processing regarding acceptance or rejection of the inspected product or part in SAP
  • Marking and separating of rejected products / batches in accordance with established procedures
  • Create credit notes, replacement warranties or other solutions for the customer
  • Liaise with sales associates, front office agents, factories, finance department and distribution center
  • Ensure the proper analysis of the returned product
Qualifications for return agent
  • Starting wage is $11.00/hour plus opportunites for bonuses
  • Minimum of 1 year customer service experience (retail preferred)
  • Must be able to work in airport environment
  • Must have had a US driver's license for a minimum of one year
  • Must have a minimum of 1 years of Customer Service Experience
  • Apart from religious observation, must be able to work a flexible schedule at 40 hours per week
5

Return Agent Job Description

Job Description Example
Our company is looking for a return agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for return agent
  • Conduct inspection of commercial or rebalancing return to allow to integrate them in sellable stock
  • Analyze the primary causes of product defects and report it in follow up tools
  • Ensure follow-up of return management by nature, cost, reference
  • Is responsible for scrapping of product after decision and it’s follow-up
  • Perform ad hoc quality inspection based on requests from front office
  • Give regular feedback within the organization to prevent claims if possible and ensure customers will receive the parcel they expect
  • Thank customers using the prescribed dialogue and inquire about service and satisfaction
Qualifications for return agent
  • Must be able to work in the LAKE BUENA VISTA/DISNEY area
  • Specific schedule will be discussed with Manager in the interview, but apart from religious observation, must be able to work afternoons and evenings
  • Must have no more than 2 moving violations and/or at fault accidents on driving record in the last 3 years
  • Monday, Tuesday, Friday, Saturday 2pm - 8pm
  • Must have availability to work a FULL TIME (40hrs/wk) flexible schedule that may include nights and weekends
  • Must be willing to accept the starting pay of $10.60/hr (*potential for monthly customer service incentives)

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