Reservation Agent Job Description

Reservation Agent Job Description

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Reservation agent provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function, etc.

Reservation Agent Duties & Responsibilities

To write an effective reservation agent job description, begin by listing detailed duties, responsibilities and expectations. We have included reservation agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensure Reservations email box is responded to in an efficient manner by all Reservations Sales Agents by Senior Reservation Agent & Administrator
Handle email & fax offers and requests for availability & prices of retail segment
Outstanding Benefits Package - Medical, Dental, Vision, Paid Vacation, Life & Disability Insurance, 401K Plan, Wellness Programs, Flexible Spending Accounts, Various Discounts
Exceptional Paid Time Off Program - Vacation, Personal Days, Holidays & Sick Pay
Free On-site Health Clinic and Fitness Center
On-site Cafe and Grill - Enjoy our bistro area with free Wi-Fi
To have a full knowledge about all restaurants, promotions and/ or any special offers and should be able to assist all guest inquiries within Food and Beverage department and other hotel information
Update Food & Beverage reservations system regularly and maintains its database
Review the reservation lists every day and advanced bookings
Light clerical work to include but not limited to

Reservation Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Reservation Agent

List any licenses or certifications required by the position: NAVIS, MS, CO, AVSEC

Education for Reservation Agent

Typically a job would require a certain level of education.

Employers hiring for the reservation agent job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Tourism, Management, Hotel Management, Computer, Education, Marketing, Geography, English, Business

Skills for Reservation Agent

Desired skills for reservation agent include:

Email
Phone etiquette
Word
Copiers
Fax machines
Scanners
U.S. geography
Operating hours for each revenue center
Basic revenue management and need time strategies
Hotel/resort terms and conditions

Desired experience for reservation agent includes:

Proficiency in English communication
Minimum 1 (one) year experience in related position
Passionate and professional attitude is a must
Minimum of 1 year customer service and/or sales experience required
A minimum of 3 years working experience in the similar capacity in a 5* international hotel
Knowledge in reception (check-in/out) is a plus

Reservation Agent Examples

1

Reservation Agent Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of reservation agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservation agent
  • Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned
  • Ensure that all reservation calls are dealt with in a pleasant and professional manner
  • Check all correspondence in connection with reservations and deal with it accordingly
  • Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distribute to the appropriate Managers
  • Work in accordance with the rooms strategy/top line actions
  • Answer incoming calls and assist guest with all inquiries pertaining to but not limited to hotel reservations
  • Make, create and cancel reservations in LMS
  • Receives and Posts Deposits as Needed
  • Works in partnership with all other departments to ensure that the client/guest experience meets and/or exceeds customer service standards as defined by property management
  • Performs all duties in accordance with Tropicana Las Vegas policies and within the realm of our Team Values
Qualifications for reservation agent
  • Service oriented person
  • Paid training – Monday through Friday, 9am to 5pm daily
  • Flexible scheduling – open availability is preferred
  • Minimum typing speed of 20 to 30 wpm
  • Availability requirements include Monday, Friday, and some weekend availability
  • We are on the RT bus route!
2

Reservation Agent Job Description

Job Description Example
Our innovative and growing company is looking for a reservation agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservation agent
  • Reviews rooming lists, room availability reports and related information
  • Understand the key principles of Pricing Strategies and Revenue Management
  • Retail, Corporate, Leisure, Group, Other
  • Rate Restrictions, hurdles and availabilities
  • Understand the key principles of Sales Programs
  • Global Preference, SET Preferred, LRA vs NLRA, TMC program, Wholesale Program
  • Maximise rooms revenue through the conversion of telephone calls into sales
  • Utilize effective upselling techniques
  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
  • Pertaining to rooms reservations
Qualifications for reservation agent
  • Commitment to the job, creative and innovative
  • Knowledge of reservation and distribution tools
  • Graduate in Hospitality Management preferably with 1 to 2 years experience in Reservations
  • Proficient in both written and spoken English & Chinese (Cantonese & Putonghua)
  • Minimum of 1 year experience in a similar role
  • Two years of related Front Desk or Hotel Reservations experience
3

Reservation Agent Job Description

Job Description Example
Our company is growing rapidly and is looking for a reservation agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for reservation agent
  • Ensure guest satisfaction and reservation accuracy, by maintaining updated database for all clients files
  • Follows up on waitlisted and guaranteed bookings
  • Ensure departmental general back-up are maintained
  • Coordinates information between reservations department and other departments
  • Be fully conversant with all market segments and rate plans used across all distribution channels
  • Review the IPS Res Booked Report daily, arrival reports for the short term, to ensure guest satisfaction and reservation accuracy
  • Handle customer queries and complaints relating to Rooms Reservations
  • Actively enrol and/or identify Starwood Preferred Guest Members to develop brand loyalty
  • Actively identify Members to develop brand loyalty
  • Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
Qualifications for reservation agent
  • Proficiency in Microsoft Outlook, Passkey, LMS hotel property management systems andinternet navigation
  • Previous Room Reservations or Call Center experience a plus
  • Extremely well spoken
  • Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed
  • Time off
  • Must pass a Nicotine Test & Background Test
4

Reservation Agent Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of reservation agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservation agent
  • Responsible for effective implementation and compliance with Starwood Core Reservation Standards
  • Achieve targeted goals in the LRA Hotel Mystery Shopping calls
  • Maintain accuracy and cleanliness of the Property Management System Database
  • Ensure market segmentation is accurate for each reservation
  • Merge profiles as necessary
  • Create hierarchies/relationships between Corporate Accounts
  • Ensure reservations meet the property and IPS standards in terms of accuracy of data and guest satisfaction
  • Complete understanding and effective execution of Opera PMS and PRSNet
  • Complete understanding and effective use of the Hotel’s telephone system
  • Understand Best Rate Guarantee compliance
Qualifications for reservation agent
  • Team spirit and guest service minded
  • Generous employee travel program for you and your family
  • Full command of English, both verbal and written- mandatory
  • Full command of Hebrew- verbal-mandatory, written an asset
  • Must be able to speak, write and converse freely in German
  • Maintain the Reservation correspondence
5

Reservation Agent Job Description

Job Description Example
Our company is growing rapidly and is looking for a reservation agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for reservation agent
  • Convey customer feedback to assist the Revenue Management and Sales Teams in pricing and sales strategies
  • Champion the PMS/IPS functionalities as they pertain to Reservation Sales, identifying and communication bugs/enhancements to the Revenue Management Executive
  • Share best practices with Revenue Management Executive and Director of Revenue Management
  • Be eloquent and fluent in English, both verbally and in writing
  • Generate professional and accurate confirmations and other guest correspondence
  • Handle guest complaints with patience and empathy
  • Complete understanding and effective execution of PCI Compliance
  • Request training where knowledge gaps exist, and secure the appropriate technology training
  • Be completely familiar with all the resort villa inventory including special advantages, amenities and special features of each villa all guest and public facilities
  • To properly use and maintain the reservation communication system (telephone, fax, e-mail)
Qualifications for reservation agent
  • Pleasant speaking voice Bilingual is a plus
  • Able to up-sell
  • Must be fluent in English and French (read, write and speak)
  • Must be flexible with shifts between the hours of 7am and 8pm, including weekends and holidays if necessary
  • Previous Reservation/Front Desk experience preferred
  • Knowledge in Revenue Management is a plus

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