Reservations Agent Job Description
Reservations agent
provides accurate information about the city and the surrounding attractions when by guests; mail hotel-specific information sheets and brochures to guests as requires.
Reservations Agent Duties & Responsibilities
To write an effective reservations agent job description, begin by listing detailed duties, responsibilities and expectations. We have included reservations agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales
Assist Sales and Conference Services when specific questions arise regarding groups
Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel
Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities
Have full knowledge of Hotel facilities, and promotions
Confidently provide our guests with accurate information regarding the Hotel, facilities, room rates, promotions and room types available
Handle all special reservations, to include V.I.P
Ensure that all reservation calls are dealt with in a pleasant and
Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication
Processes all group contracts from the Sales Department
Reservations Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Reservations Agent
List any licenses or certifications required by the position: ECDL
Education for Reservations Agent
Typically a job would require a certain level of education.
Employers hiring for the reservations agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Hospitality, Education, General Education, Human Relations, Hotel Management, Management, Geography, Associates, High School Education, Hospitality Management
Skills for Reservations Agent
Desired skills for reservations agent include:
Amenities
Services
Facilities
Hours of operation
Local area and attractions with our guests get them excited about their visit
U.S. geography
Microsoft Excel
Hotel services and events
Word
Opera
Desired experience for reservations agent includes:
At least 1 year experience in a similar capacity in the hospitality industry
Have a pleasant telephone manner
Willing to work shifts during weekends and public holidays
Must be able to sit at desk, walk and stand for long periods of time
Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times
Strong business communication skills (composing faxes, letters)
Reservations Agent Examples
1
Reservations Agent Job Description
Job Description Example
Our growing company is hiring for a reservations agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for reservations agent
- Processes reservation requests from team members at other hotels in the Hilton family
- Knows the type of rooms available their location and layout
- Handles daily correspondence
- Take calls to assist guest needs with reservations including modifications and cancellations
- To maximise on revenue via up-selling
- To deal with fax and email enquiries
- To accurately file all information regarding advance reservations and past bookings
- To post advanced deposits to individual reservations and do a deposit audit
- When requested to send a confirmation to advance reservations
- To do the correspondence for the following days bookings and to adhere to the checklist and ensure complete accuracy
Qualifications for reservations agent
- Must posses professional telephone étiquette and have an excellent command of the English, Azerbaijani, and Russian languages
- Must be able to analyze guest situations and make suggestions that meets and exceeds the
- Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members producing reports
- Relevant qualification, preferably College/University degree in Tourism
- Able to work rapidly and accurately
- Articulate communication, both written and verbal
2
Reservations Agent Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of reservations agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for reservations agent
- To deal with any special enquiries and ensure the relevant traces are placed against the reservation
- To be aware of future business on the books and to take action as directed to fill low period
- To ensure all brochure requests are dealt with speedily and efficiently
- Actively participate in promotional and publicity activities as and when requested
- Make reservations/both for accommodations and dining
- Handle mail/correspondence/brochure requests
- Track purchased gift certificates and book Comp Certificate Reservations
- Data input delivered reservations from ORS
- Assist internal Associates with occupancy and availability information
- Respond to emails regarding reservations, processing any requests included therein
Qualifications for reservations agent
- Exposure in a hotel environment, Front Office preferred
- Excellent communication skills and telephone sales techniques
- Good administrative skills, including filing, organizing, writing
- Must be able to read, write, fluently speak and understand English and native language
- Diploma or Degree holder in Hospitality Management or related diciplines
- Must be able to analyze guest situations and make suggestions that meets and exceeds the guests expectations of the hotel
3
Reservations Agent Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of reservations agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for reservations agent
- Follow a daily checklist and pre-shift assignments
- Be aware of all tentative and definite business in the hotel for the purpose of altering room blocks to maximize revenue with the direction of the Reservations Supervisor
- Perform all other duties as directed by the Reservations Supervisor
- Accurate recording and processing of reservations
- Ensure Revenue strategies for the hotel are optimised leading to yield and occupancy maximisation
- Relationship building, customer service, selling techniques and billing
- Process the reservations by entering the information accurately in the property management system
- Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
- To deal with all guest queries received through different channels (phone, email, fax, direct connect, ) responding within the designated time frame
- Answer a high volume of guest telephone enquiries and actively converting enquiries into contracted business
Qualifications for reservations agent
- Bi-lingual in Portuguese & Spanish is preferable
- Previous hotel experience in a Reservations, Front Office, Sales and Marketing is strongly preferred
- Continuous sitting for majority of the shift
- Good command of reading, writing and oral proficiency in the English & Arabic language
- Must be professional and possess excellent presentation and organizational skills
- This position is 4 days per week and includes weekends and holidays
4
Reservations Agent Job Description
Job Description Example
Our company is looking to fill the role of reservations agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for reservations agent
- Process and maintain Group allocations and rooming lists
- Process and input group, FIT and corporate reservations following hotel reservations policy
- Answer all calls promptly, within 4 rings using specified greeting for hotel, in a courteous and efficient manner
- Date stamp and file processed reservations in the designated areas
- Clear past reservations from filing cabinets to be stored in box files each month
- Take personal responsibility to ensure that all inquiries are addressed
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager
- Adhere to rates published in the Rate Manual or rate advertisements
- Maintain a positive selling approach to maximise yield in both occupancy and rates
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
Qualifications for reservations agent
- Position available in October 2017
- Previous experience in Reservations and customer service
- Enthusiasm and a friendly and professional approach
- Make sound decisions independently
- One to two years previous experience in a luxury hotel with Rooms experience is preferred
- This position is applicable to Malaysia Citizen or Permanent Residents of Malaysia only
5
Reservations Agent Job Description
Job Description Example
Our growing company is looking for a reservations agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for reservations agent
- To ensure all reservations are entered in the PMS accurately with all records maintained
- Record and process group reservations and all reservations made by phone, fax or internet bookings
- To be fully conversant with the hotel's rate structure particularly on public rate offers
- To fully understand market segmentation and other statistical tracking requirement to accuratelt qualify booking data
- Provide warm and professional first impression to guests who call to make room reservations
- Knowledge in standard PC software
- Experience in Reservations / Front Office / Sales preferred
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Manager
- In-put all inbound reservations with and without transportation
- Professionally answer and distribute all inbound phone calls
Qualifications for reservations agent
- At a minimum, we are seeking candidates who have completed their high school education, or the equivalent (we provide comprehensive training)
- Knowledge of the internet preferred
- Minimum 6 months of experience in reservation
- Knowledge in costumer service
- Capture sales from in-coming hotel and restaurant reservations calls and coordinate details of each reservation
- Run daily reports for the reservations department, restaurant operations, Sales & Marketing, General Manager, Department Head