Reservations Coordinator Job Description

Reservations Coordinator Job Description

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Reservations coordinator provides support on financial reporting using Microsoft Excel to make updates, changes, maintain and prepare a variety of reports Prepares and distributes correspondence.

Reservations Coordinator Duties & Responsibilities

To write an effective reservations coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included reservations coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintains professional and technical knowledge of conference service operations and sales processes
Maintain professional and technical knowledge of conference service operations and sales processes
Receive and files all group correspondence and make changes to reservations as needed
Make reservations, processes customer credit and records special billing instructions
Answer telephone, fax and e-mail requests in a timely fashion for group reservations and information, make changes and cancellations to existing reservations
First point of contact with all Bumble and bumble clients, maintains our high touch standards of customer service at all times
Confirms and coordinates color and/or style services
Answers high volume of incoming calls
Accountable for accuracy and communication internally and externally
Will have individual and team goals to be reached

Reservations Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Reservations Coordinator

List any licenses or certifications required by the position: CHAA

Education for Reservations Coordinator

Typically a job would require a certain level of education.

Employers hiring for the reservations coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Hospitality, Hotel Management, Business, Hospitality Management, Graduate, General Education, Management, Communication, Event Management

Skills for Reservations Coordinator

Desired skills for reservations coordinator include:

Word
Excel and Encore/Spirit
Reservations/ticketing systems
Conference service operations and sales processes
Make
Process group reservations
Amenities
E-mail efficiently to produce
Edit and update a variety of correspondence and reports
Excel

Desired experience for reservations coordinator includes:

Comfort with computers required
Punctuality and reliability are essential for this position
2+ years in call center or customer service setting required
Salon experience preferred
Experience with Millennium software knowledge is a plus
The ideal candidate is customer focused, able to verbally guide our guests through their travel planning

Reservations Coordinator Examples

1

Reservations Coordinator Job Description

Job Description Example
Our innovative and growing company is looking for a reservations coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for reservations coordinator
  • Provides input into the establishment of goals and objectives for the event or program/service
  • Continuously compiles reviews and analyzes event or program/service outcomes against the established goals, objectives, and timeliness
  • Recommends improvements to the event or program/service
  • Work closely with Sarratt Student Center and the university community to coordinate the details of events
  • Prepare and distribute reports for event evaluation and appropriate recommendations for solutions to problems
  • Assist in developing goals for the Reservations and Events office
  • Review and update the Office of Reservations and Events web pages on a regular basis
  • Be knowledgeable about the hotel/resort’s layout and services
  • Be knowledgeable about the hotel information, local attractions, restaurant, spa, golf and transportation available around the hotel, in house activities, in order to answer inquiries
  • Perform citywide audits
Qualifications for reservations coordinator
  • Ability to communicate verbally in other languages is a plus, premium paid if determined to be fluent in a second language!
  • The ideal candidate will display A Heart for Guest Service and enjoy helping customers over the phone! Able to work on the phone for long periods of time - required
  • Must be able to talk on the phone and work on a computer at the same time - required
  • Work on a computer with a high degree of accuracy and efficient speed / proficient in Microsoft Office – required
  • Strong skills in time management, attention to detail and ability to multitask - required
  • Able to work a flexible schedule including mornings, evenings, split shifts, weekends & holidays – required
2

Reservations Coordinator Job Description

Job Description Example
Our company is hiring for a reservations coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for reservations coordinator
  • Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPS, which require prompt response
  • Monitor shared email inboxes for actions and problem solving
  • Must demonstrate a guest driven style of service with an upbeat, friendly sense of urgency in all interactions with the members and their guests
  • Answers phones and direct all incoming calls accordingly with ability to deliver proper options to meet guest needs
  • Must ensure accurate booking of all reservations and tee times
  • Keeps any necessary notes on all transactions and reservations made for guests and members
  • Arranges and confirms recreation, business and dining activities both inside and outside the Club
  • Answer inquiries with accurate information on directions, car rentals, transportation services, and airlines
  • Must be able to assist members and guests with any questions they have regarding packages offered or charges incurred during their visit
  • Understands sales and ability to up sell as appropriate
Qualifications for reservations coordinator
  • Energetic and friendly personality
  • A positive and professional attitude - required
  • Call center, hospitality or sales experience - is a plus but not required
  • Hospitality and Marketing experience - preferred
  • Exceptional time management, communication skills, and customer service
  • Strong at multi-tasking, ability to change priorities quickly
3

Reservations Coordinator Job Description

Job Description Example
Our innovative and growing company is hiring for a reservations coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for reservations coordinator
  • Knows and must be able to recommend Central Oregon activities and golf courses
  • Keep current on hotel accommodations, services and area attractions
  • Ensure that group pick up is correct and adjust blocks accordingly
  • Advise Front Office Manager and Sales Manager of sold out group blocks and any other pertinent information for incoming groups
  • Confirm set up of groups based on resume (VIP, Routing, rates, reservations, special requests)
  • Work closely with Revenue Manager to ensure revenue goals and group booking strategies are met
  • Book in-house groups and creates block of rooms for sales department
  • Provide guests with assistance at the front desk during the check-in and check-out processes and throughout their stay when needed
  • Record requests for special accommodations and suites
  • Develop SOP for group reservation process from proposal phase to contract confirmation
Qualifications for reservations coordinator
  • Must possess a proactive and professional attitude
  • Strong relationship building skills, outgoing
  • Comfortable working in a variety of work environments
  • Must be able to add, subtract, multiply, or divide quickly and correctly
  • Must be able to interact, develop and sustain productive customer and associate relationships
  • Bilingual in Spanish or other languages
4

Reservations Coordinator Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of reservations coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for reservations coordinator
  • Process the group requests and changes of booked groups
  • Manage the room assignments and assure the groups’ contracted requests are met
  • Coordinate with WP sales team to facilitate sales of new groups – availability, rates
  • Provide historical information on past groups
  • Maintain current and updated information on all WP Call Center partners, policies, packages and area activities
  • Maintain a friendly, helpful and congenial attitude while effectively dealing with guests and co-workers
  • As work load volume dictates, support the wholesale reservations team and complete duties as listed for Reservations Sales Agent
  • Serves as primary reservations agent for the Robert Mondavi Winery Visitor Center
  • Provides sales support for consumer paid events and group events
  • Works as part of a successful Visitor Center team, delivering wine club sign-ups, revenue and operating profit to plan
Qualifications for reservations coordinator
  • One year customer service
  • A positive attitude, strong attention to detail and ability to multi-task
  • Knowledge of LMS system
  • Typical office environment with extensive computer usage, telephone usage, and sitting for extended periods of time
  • Stairs are a part of the building structure
  • Verbal communication is necessary for interacting with guests and owners
5

Reservations Coordinator Job Description

Job Description Example
Our growing company is looking to fill the role of reservations coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservations coordinator
  • Working with Hotel departments to set up group for success
  • Processes external/internal reservation requests and assisting with other tasks as needed
  • Creates financial, revenue and booking reports as needed from multiple systems
  • Maintains quality control on all GSD reservations in multiple offices at time of booking and prior to arrival
  • Assists in the creation of ancillary product reservations, including follow through on any and all special requests, changes, additions or exceptions
  • Assists in the update of all products and pricing on our online library and in our back-end property management systems
  • Assists in accounting functions of the department as necessary, including, payments, commissions, wire transfers, and other guest/wholesaler issues
  • Manage all group contracts
  • Introduce yourself to the meeting planner as the "Rooms Contact" and explain the process and the information they will need to provide
  • Ensure that the Group rate or block changes are updated in the Guest Room Control Log and Delphi
Qualifications for reservations coordinator
  • Collaborative, must be able to work as a part of a team
  • Must be able to exert physical effort in various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
  • Possesses full command of CRS, PMS and other Microsoft applications
  • 1 year experience in similar position and customer service is preferred
  • Meticulous attention to detail, , proven administration, organisational and communication skills
  • IN CHARGE OF ALL CORE TEAM PERFORMANCE

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