Reservations Supervisor Job Description
Reservations supervisor
provides ad-hoc reports from Company software systems, reservations system and other data sources to management team members to support daily contact center operations.
Reservations Supervisor Duties & Responsibilities
To write an effective reservations supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included reservations supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Sending Pre Arrival email 3 days prior to arrival including offering other services within the resort that is related to the guest’s purpose of visit
Develop Sales Coaching plans to maximize Vacation Planner's productivity and department revenue
Compile data for Phone Observations in order to identify buying behaviors and market trends
Assist Training Department in the development of Vacation Planner's skills and knowledge
Educate Vacation Planners on new promotional offers and product updates from the Marketing, Sales and Property Management departments
Responsible for meeting call center Sales Objectives through sales training, coaching, and product knowledge to maximize agent productivity and department revenue
Maintains professional and technical knowledge of call center operations and sales processes
Explore/pilot new and innovative systems and ideas in the department to improve efficiency and success of training, coaching, sales and operations
Manage all aspects of employee performance through training, product knowledge, and discipline to maximize agent productivity and quality
Communicating with support agents about job expectations career path opportunities
Reservations Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Reservations Supervisor
Typically a job would require a certain level of education.
Employers hiring for the reservations supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Hospitality, Education, Hotel Management, Business/Administration, Hospitality Management, Administration, Associates, Management, Tourism
Skills for Reservations Supervisor
Desired skills for reservations supervisor include:
Hotel property management systems
Hotel services
Features and amenities
Policies
Company resorts
Procedures and processes
Products
Services
GDS
Reservations software and booking systems
Desired experience for reservations supervisor includes:
Manage PSS shared network folder
To be well-versed in all reservations handling and process
Handles inquires and bookings in accordance with the department's routine
Reviews and deals with the daily reservation
Records and processes in-coming reservations
Ensures all facts of a reservation have been actioned
Reservations Supervisor Examples
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Reservations Supervisor Job Description
Job Description Example
Our innovative and growing company is hiring for a reservations supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for reservations supervisor
- Track regular guests and recommend for upgrade or for the Manager to meet
- To deal with all cancellations and amendments in accordance with the Company procedure
- Answer incoming calls as quickly as possible to provide guest with information on accommodations that would best suit their vacation needs, and to meet needs of callers seeking customer satisfaction
- Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
- Counters any objections with a suitable and structured sales argument
- Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions
- Identifies the philosophy of INK Hotel Amsterdam and is responsible for the guest experience from booking at INK
- Behaves and acts (as a supervisor) in an exemplary fashion, embodying the INK brand and PRESSROOM mind-set
- Supervise all agents and develop them in order to handle reservation tasks properly
- Handles all group tours/ conventions from the initial blockage to the rooming lists and correct invoicing of the client
Qualifications for reservations supervisor
- Minimum 2 years front desk or reservations experience
- Microsoft Office (Excel, Word) experience
- Flexibility with weekend and holiday coverage required
- Success-driven and able to achieve specific reservations sales targets and maximize sales opportunities
- Previous Front Office or Reservations back ground essential
- Exposure in a 4 or 5 star hotel environment
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Reservations Supervisor Job Description
Job Description Example
Our company is looking to fill the role of reservations supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservations supervisor
- Adhere to and enforce all company and departmental policies and procedures
- To ensure the team providing timely and quality reply to request for quotes from agents for all shipment types including ad hoc project shipments, special handling cargo and special and priority products
- Adhere to performance management procedures and HR policies to ensure any issues within the reservations and office teams are addressed effectively and promptly
- Resolve customer issues and requests in an efficient and timely manner while following established policies and procedures
- Handles individual bookings of valued corporate guests travel agencies
- Manages group request for our PRESSROOM restaurant meeting space requests
- Is actively involved in the local area to keep up-to-date with specific issues
- Additional projects
- Supervises plans and manages functions related to day to day activities and work area
- Acts as a source of information and answers operator/agents questions, assigns tasks, follows up and gives instructions as necessary
Qualifications for reservations supervisor
- A good base understanding of Revenue Management
- Available to work first shift or mid shift as needed, need to be available 7 days a week
- Excellent PC Skills (including Word
- Knowledge of computerized reservations Office systems required
- Strong experience or adaptable training in the use of automated systems Excel, Word, IDEAS, Avero
- Focus in delivering a great Customer Service
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Reservations Supervisor Job Description
Job Description Example
Our growing company is hiring for a reservations supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for reservations supervisor
- Attends, follows up & resolves customer complaints
- Carries out performance monitoring, measurement and evaluation of all admins to improve efficiency
- Ensure that all team members obtain the appropriate training and support to best apply their knowledge and skills on the job
- Compiles and maintains lists of core and on-call schedules & personnel, and ensures all lists are available to operators for use as required
- Prepares and directs scheduling, monitors operators’ attendance, schedules shifts & breaks as necessary
- Performs other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials, and supplies
- Support the Revenue Manager in drawing up statistics and reports
- Accurate input of group Reservations into system
- Input group Reservations within specified time periods
- Set-up and staff satellite check-ins
Qualifications for reservations supervisor
- Bachelor's degree in Business Administration, Hospitality or equivalent in related field
- 5+ years customer service experience with at least two years in a supervisory experience leading teams
- Strong communicator oral/written of the English language
- Intermediate level of Microsoft Suite (Word, Excel) with a strong attention to detail
- Pre-assign group rooms demand necessary by Reservation and Front Office Managers
- Review and process payroll forms
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Reservations Supervisor Job Description
Job Description Example
Our growing company is looking for a reservations supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for reservations supervisor
- Monitor phone-calls and assist associates as needed
- Selecting, training and managing reservations staff
- Controlling all suite reservations in conjunction with the Front Desk Manager and ensuring special handling of top corporate clients, VIPs, and return guests
- Ensuring that all reservation confirmations are printed out and mailed on a daily basis
- Handling all No-Show billings and disputes
- Handling guest complaints, keeping senior management well-informed of any problems and action taken
- Maintaining accurate records on pick-up, cancellations, no-shows, and sources of reservations
- Provide support to the reservations team when necessary by answering questions, taking escalated calls
- Ensures Sales Agents record and process reservations made by phone/fax/email, amendments to reservations
- Assist in management of equal distribution of revenue between our privately owned condos
Qualifications for reservations supervisor
- College degree preferably specializing in hotel management or equivalent
- 2-3 years of experience in a similar position (hotel reservations)
- Written and oral proficiency in English is required, Hungarian is preferred
- Minimum 2 years call-centre or hotel operations experience
- Minimum 1 year experience in supervisory role
- Knowledge of Arabic language desired
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Reservations Supervisor Job Description
Job Description Example
Our growing company is hiring for a reservations supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for reservations supervisor
- Perform daily quality control check on all upcoming reservations to ensure accuracy
- Act as the liaison between the hotel and the HRCC Luxury Desk
- Show team leadership in Total Quality Management role
- Supervise and ensure that QR standards and procedures are implemented in order to achieve overall goals
- Support the staff in order to provide accurate reservation function , quality customer service and surpass revenue targets
- Ensure the smooth management of operational flow of cargo through acceptance and management of books
- Responsible to monitor reservations and ensure all aspects of the bookings are properly recorded and managed
- Manage a smooth coordination between cargo sales executives , QR space control and cargo managers
- Exceed customer, employee and vendor expectations by delivering ‘Service Excellence’
- Monitor calls, reservations and quotes to ensure proficiency and quality standards
Qualifications for reservations supervisor
- A minimum of 2 years of experience in hospitality
- Must speak fluent English, French and/or Dutch
- Knowledge of Food & Beverage preparation and presentation
- Ability to work under pressure and long shifts
- Should have experience in operating sales & catering software’s like Opera, Portel Banquet, Delphi
- Should have experience in operating POS software’s