Bilingual Supervisor Job Description

Bilingual Supervisor Job Description

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Bilingual supervisor provides structured and timely recommendations; verbal and/or written feedback to Quality Manager, Contact Center leadership, Contact Center operations, analysts and the Service Quality teams.

Bilingual Supervisor Duties & Responsibilities

To write an effective bilingual supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Participates in investigations to determine and address root causes during special situations, quality failures, regulatory inspections, vendor (ingredient & packaging) related incidents, to assure proper investigation, root cause analysis and resolution
Monitors Call Center activity to ensure that customer service and production standards are met and maintained
Oversee post classroom training of new hires, ensuring a full understanding of departmental and Bank procedures and Bank products and services
Encourages and develops sales skills in employees
Conduct telephone quality monitoring calls, and meet with quality analysts to review and discuss quality monitoring calls that have been done
Oversee and supervise a team of agents
Assist in developing and streamlining procedures
Coach, motivate, reward, counsel and assist with disciplinary actions as necessary
Provide quality service to both internal and external customers – on and off-line
Assist agents with customer interaction on situations requiring special handling – take customer calls

Bilingual Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bilingual Supervisor

List any licenses or certifications required by the position: HR, AIB, AHA, I.V, B2B

Education for Bilingual Supervisor

Typically a job would require a certain level of education.

Employers hiring for the bilingual supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Associates, Nursing, Healthcare, Health, Communication, Marketing, Management, Social Services

Skills for Bilingual Supervisor

Desired skills for bilingual supervisor include:

Temporary Assistance for Needy Families
Competitors' pricing
Data
Packaging
Bconnect
CSP Facets
Contact center operations
ECG
Inbound contact center environment
LEAN

Desired experience for bilingual supervisor includes:

Active Florida R.N
Ensure open flow of communication between agents, supervisors and management
Ensure uniform understanding and adherence to policies, procedures and company programs
Supervise and monitor agent attendance, performance and productivity
Prepare and ensure accuracy of reports
Ensure agents are continuously kept abreast of operational changes

Bilingual Supervisor Examples

1

Bilingual Supervisor Job Description

Job Description Example
Our growing company is hiring for a bilingual supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual supervisor
  • Assure service level standards are met
  • Monitor system performance and initiate actions to correct system problems
  • Conduct agent observation and provide feedback
  • Assist in the development and tracking of employee incentive programs
  • Ensure completion of departmental duties/task in the absence of subordinates/co-workers
  • Ensures proper scheduling for 24x7 real-time customer support operations across social media platforms for tens-of-thousands of monthly interactions with the company's customers
  • Coordinate with clients and agencies on priorities, collateral available to incorporate on website
  • Downloads daily delivery confirmation from driver's MPOD
  • Provides direction to drivers on specific objectives and measures day-to-day goals and results
  • Monitors and ensure inbound queue coverage at all times
Qualifications for bilingual supervisor
  • Experience in supervisory capacity of Call Center or Customer Interaction Agents
  • Excellent time management and problem solving abilities are required for success, the ability to use good judgment and make sound decisions
  • Or government agency environment
  • BA/BS in public relations, communications, marketing, journalism or a related field
  • Must be media-savvy and able to thing strategically about issues and message development
  • Media relations experience is a must
2

Bilingual Supervisor Job Description

Job Description Example
Our innovative and growing company is looking for a bilingual supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bilingual supervisor
  • Coordinate and evaluate scheduling of work
  • Evaluate and monitor bargaining unit or non-exempt line employee productivity to maximize performance
  • Managing call volumes by coordinating with the workforce team and managing member workload and adherence as needed
  • Verify site information and conditions are understood before mobilizing to the jobsite and ensure compliance with site safety requirements
  • Managing and overseeing up to 20 associates and all related functions for the various departments of the Distribution Center
  • Promotes and supports the use of quality tools such as SPC, Kaizen, 5-S, Problem Solving
  • Assist in the integration of the current total quality assurance and food safety process into one integrated process
  • He/she will also be responsible to communicate the latest service and sales protocols and changes to the retail or phone teams and ensure they are being followed correctly
  • Work with retail manager and team leaders to achieve a consistent and superior service delivery experience to customers
  • Receives, investigates, evaluates, and resolves complaints
Qualifications for bilingual supervisor
  • Experience conducting multi-cultural marketing campaigns
  • Of public affairs, social change/marketing, healthcare and Latino/Multicultural
  • Of CA-based Latino media and influencers
  • Incredibly
  • Organized account manager
  • At least one year of experience managing employees preferred
3

Bilingual Supervisor Job Description

Job Description Example
Our innovative and growing company is hiring for a bilingual supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bilingual supervisor
  • Development and implementation of continuous improvement initiatives to improve line efficiency and effectiveness of the process and packaging operations
  • Process and packaging equipment optimization
  • Responsible for the implementation and direction of safety/environmental policies and procedures within the process and packaging departments, including safety meetings
  • Conducts recruitment efforts for all exempt and nonexempt personnel, conducts new-employee orientations
  • Perform other duties in support of department or company needs as required
  • Assisting with the hiring and onboarding of hourly production employees
  • Perform ongoing periodic checks to ensure employees correctly perform procedures, identify deficiencies and work closely with training staff to correct any issues noted
  • Assist in the management of communication and correspondence with care provider offices, clients and other internal personnel
  • Provide direct individual and team leadership to achieve success in a call center environment including coaching, development and documented one on one sessions
  • Facilitate mid-year and annual reviews
Qualifications for bilingual supervisor
  • Must complete Food Safety course, pass Food Safety Certification exam, and any additional requirements which may include online or in-person training
  • Must be willing to work outside of the regular schedule for this position
  • Proven ability to prioritize, be assertive and a willingness to take ownership is essential to success
  • Aptitude for people and talent management
  • Proficient in computer software programs such as Microsoft Word, Excel, Powerpoint and Access
  • 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
4

Bilingual Supervisor Job Description

Job Description Example
Our growing company is looking to fill the role of bilingual supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual supervisor
  • Lead weekly team meetings, morale events and competitions
  • Manage time and attendance in system time off requests, timesheets approval and FMLA tracking
  • Nurturing, building, and maintaining strong relationships with our client partner
  • Managing all aspects of employment for our production associates
  • Assisting with the recruiting, hiring and onboarding of hourly production employees
  • Provide direction to the manufacturing operation
  • Develop and implement initiatives to meet or exceed customer quality expectations
  • Accountable for the department budget, including labor utilization, overtime and material usage variance costs
  • Directly supervises the activities of the Operations Department associates, including performance evaluations, people development and ensuring training requirements are met
  • Identify root causes / sources of quality / operation performance problems
Qualifications for bilingual supervisor
  • Outstanding people management skills are needed in this role
  • Must have at least 4+ years of production and supervisory experience
  • Bilingual preferred in Korean
  • One weekend shift required per week
  • One weekend shift required per week (Saturday )
  • Impact to budget is limited and is reflective of workgroups contribution to daily workflow
5

Bilingual Supervisor Job Description

Job Description Example
Our growing company is looking for a bilingual supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bilingual supervisor
  • Identify opportunities for plant operating improvements through sound managerial techniques
  • Provide enhanced communication to staff, external and internal customers, and Management
  • Supervise inbound, outbound, and trailer yard operations to maximize performance
  • Evaluate shift performance through productivity tracking and provide weekly feedback to team members and Management
  • Set yearly goals and provide annual performance reviews to reports
  • Continually develop the operation through process improvement, training, mentoring, and ensuring compliance to regulations
  • Monitor the operation to ensure compliance to CTPAT regulations
  • Verify and submit payroll hours
  • Responsible for inventory accuracy and cycle counting
  • Implement cost saving initiatives and budgetary adherence
Qualifications for bilingual supervisor
  • Establish, promote and maintain a safe work environment
  • College/Associates Degree or Bachelor’s Degree in related field
  • Bilingual language skills in French and English, both written and verbal
  • Must demonstrate intermediate to advanced PC skills with a strong understanding of the MS Office suite, especially MS Excel
  • Experience must include strong media and stakeholder relations skills experience successfully engaging key media contacts in the Latin American region
  • Possess two+ years of supervisory experience working within an operational or Call Center environment with Medicare and/or claims processing and appeals

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