Reservations Manager Job Description

Reservations Manager Job Description

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Reservations manager provides hotel management with summary of website analytics, social media and property reporting systems details.

Reservations Manager Duties & Responsibilities

To write an effective reservations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included reservations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Responsible for all operational aspects of the Reservations Department including all phone systems, call data reporting and analysis (via ACD software), IT related support/conflict/resolution, data management (via Millennium software) and collaboration with interdependent departments to assure optimal performance and consistent execution of all central reservation activities
Manage existing and phase in new digital capabilities
Manage Client facing digital communications through Constant Contact
Collaborates closely with Salon General Managers to support both Salons overall revenue goals and manages direct reports to strategically support monthly service revenue targets accordingly
Provide support and direct intervention with any reservation related issues that require senior level attention
Support cross promotion of Salon services and aligns all reservation specialists with weekly service revenue plans assuring Salon General Managers receive all support required from the department
Responsible for input of Salon staff schedules and visual book management
Regularly communicates with all members of the Salon Leadership team on Salon’s operational activities as related to Reservations for both Bumble NYC Salons
Meet call center sales objectives through collaborative efforts with the Sales Manager and Sales Coach
Meeting call center financial objectives by preparing an annual budget

Reservations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Reservations Manager

List any licenses or certifications required by the position: UAT

Education for Reservations Manager

Typically a job would require a certain level of education.

Employers hiring for the reservations manager job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Business/Administration, Marketing, Hotel and Restaurant Management, Business, Hospitality, Management, Education, Hotel Management, Tourism, Finance

Skills for Reservations Manager

Desired skills for reservations manager include:

Hotel property management systems
Understanding and implementing corporate programs
Hyatt's reservation systems and procedures
Mathematics
Opera
Copiers
Fax machines
Scanners
Property Manager
Microsoft Office

Desired experience for reservations manager includes:

Experience working with Information Systems a plus
Experience working with Millennium Software a plus
Demonstrated leadership in building high-performance teams
Accomplishing call center human resource objectives by recruiting, coaching, developing and performance managing employees
Demonstrating an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving all guest and partner issues in a timely manner with mutually beneficial outcomes
Maintaining professional and technical knowledge of call center operations management

Reservations Manager Examples

1

Reservations Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a reservations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservations manager
  • Performs general reservation clerk duties
  • Accurately monitors, tracks and audits associate performance statistics in accordance with the center’s budgeted parameters
  • Writes and administers performance evaluations
  • Documents and processes all schedule adherence including absences, tardies and terminations
  • Writes and issues progressive counseling statements as warranted
  • Coaches and motivates associates to promote associate self-esteem, increased sales performance and engagement using Nexidia/Insights sessions and Talent Keepers tools
  • Provides additional training and relays pertinent information to team members to ensure that budgeted sales performance goals are met
  • Provide team orientation to new associates within their first 90 days
  • Responds to associate questions, concerns and comments via rap sessions/team meetings in a prompt and courteous manner
  • Conduct and/or participate in departmental meetings
Qualifications for reservations manager
  • 3+ years of operations leadership experience, including resource balancing and scheduling - required
  • 3+ years of progressive leadership/management experience - required
  • 3+ years of experience in guest service field - required
  • Ability to work a flexible schedule including holidays and weekends as business volume dictates - required
  • Prior budgeting & financial experience - strongly preferred
  • Fluent oral and written English required
2

Reservations Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of reservations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for reservations manager
  • Works directly with hotels to resolve rate, group or property information discrepancies
  • Proactively develops performance and recognition incentives for team and center
  • Displays willingness to train and to instruct other members of the department and the operation by passing along skills and information to assist them in their development and advancement
  • Notifies payroll department or scheduling department of any payroll issues or scheduling conflicts for team members
  • Acts as “Manager on Duty.” Responsible for safety and security of all associates and building facilities
  • Responsible for regular coverage and duties at the Lead Customer Care and Sales Specialist Desk
  • Each manager is expected to carry out all reasonable requests by management which the manager is capable of performing
  • Documents and processes all absences, tardies and terminations
  • Responsible for regular coverage and duties at the Shift Sales Supervisor desk
  • Provide guidance on group availability and pricing
Qualifications for reservations manager
  • At least 4 years of progressive experience in hospitality, customer service, call center, and or training
  • At least 4 years managing staff at supervisory level
  • Previous Hospitality Call Center experience
  • Eceptional time management skills
  • 2+ years in a call center and/or hospitality sales environment
  • 2+ years of supervisory experience of at least five employees
3

Reservations Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of reservations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservations manager
  • Handling of correspondences, ex
  • Review arrival report daily
  • Responsible for preparation of occupancy forecast
  • Responsible for implementation of policies and procedures
  • Responsible for various Production reports and supply to each department concerned
  • Respond to all guests’ requests, problems, complaints through Reservations, in an attentive, courteous and efficient manner
  • Receiving, filing and processing group turnovers, FIT & Corporate Turnovers
  • Imputing Reservations that come via FAX or direct
  • To provide clear direction of roles and responsibilities to assist in fostering on-going collaboration and teamwork
  • To provide assistance to associates and be available as Manager on Duty as assigned
Qualifications for reservations manager
  • Prior experience managing people in customer service
  • Strategic staff scheduling experience
  • 4+ years experience managing staff at supervisory level
  • Flexible schedule, exceptional time management, public speaking and customer service skills
  • Driven by an ownership mentality to solve challenges individually and with teams
  • Excellent strategic and analytical skills, with a data-driven mindset
4

Reservations Manager Job Description

Job Description Example
Our company is hiring for a reservations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for reservations manager
  • To create an on-going effort to enhance myPlace Canada through personal actions and by contributing ideas to support on-going improvement
  • To be willing to provide training and instruction to other members of the team and the operation by passing along skills and information to assist in the development and advancement of the team
  • To act independently to analyze problems that may occur and develop and share plans to overcome challenges
  • To make sound and logical decisions to choose an appropriate course of action based on the parameters of the situation at hand
  • Achieve continuous team improvement in conversion, calls per hour and revenue per call while continuously focusing on meeting and exceeding myPlace Canada goals
  • To track guest enquiries/guest transactions for period statistics
  • To maintain an orderly filing system, both manual and electronic
  • To demonstrate initiative in solving customer concerns by way of empowerment
  • To maintain a tradition and attitude of having the desire to provide excellent service to all customers and associates this in turn will support their efforts to provide excellent service to customers and to other associates
  • Analyze performance reports and daily statistical reports to implement actions as required
Qualifications for reservations manager
  • Quantitative degree a plus
  • Proficient in verbal and written Arabic and English
  • Has work related experience along with 4 to 7 years work experience in a Call Center, sales, or customer support environment demonstrated proficiency in multiple disciplines/processes related to the position
  • Must have an understanding of Quality control and assurance guidelines and proficiency in recognizing and resolving problems or inconsistencies in transactions
  • This role requires the ability in leading work teams and/or technical staff
  • Minimum one year experience in a management role overseeing a team of 20 people or more
5

Reservations Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of reservations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for reservations manager
  • Keep current on all policies and procedures ensuring that they are strictly adhered to
  • Keep current on all computer system and telephone related upgrades and enhancements
  • To assist with any other responsibilities as assigned by management
  • To consistently seek to improve the department through personal action and by contributing ideas
  • To maintain a working knowledge of other functions within the department in order to assist as and when required
  • Monitor associates and provide effective feedback to team members
  • Assist in providing team orientation to new hires within the training timeframe
  • Be available to meet with associates at the office if required
  • Managers may be required to work different shifts to accommodate the changing demands of myPlace Canada business requirements, their colleagues including work on the weekends and statutory holidays as myPlace Canada is open for business 24/7 which may require working more or less than fifty hours per week
  • Ability to communication professionally and appropriately both verbally and written communication to associates including preparing and delivering progressive discipline if necessary
Qualifications for reservations manager
  • May not have a written warning on file
  • Must have no more than 4 absences in the past 6 months and late starts, leave earlies, late from lunch/break must be at an acceptable level
  • Above average rating on most recent performance review
  • Manager Reference - Manager has to recommend the associate in order for the associate to continue on
  • A non-exempt associate must remain in their current position six (6) months before being eligible to post for another position
  • An exempt associate must remain in their current position for twelve (12) months before being eligible to post for another position

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