Account Manager / Client Manager Job Description

Account Manager / Client Manager Job Description

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Account manager / client manager provides local support to all Security Services products however particular emphasis on the Security Services suite of products.

Account Manager / Client Manager Duties & Responsibilities

To write an effective account manager / client manager job description, begin by listing detailed duties, responsibilities and expectations. We have included account manager / client manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Deep knowledge of Adheris Health products, services and capabilities
Foster relationships with Sales, Trading and Client Services on the overall strategy and delivery to the client
Provide merchant services education
Participate in preparing for and setting annual joint objectives
Maintain and grow long-term strategic client partnerships, responding to day-to-day client needs
Oversee programs throughout the entire program lifecycle including estimation and contracting, design, implementation and maintenance
Consult and guide program design to ensure successful program implementation and results
Serve as internal advocate for client processes and requirements, coordinating with multiple internal groups to identify and meet client needs within program framework
Resolve program issues and trouble-shooting
Track program progress, including spend and budget, and forecasting revenue

Account Manager / Client Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Account Manager / Client Manager

List any licenses or certifications required by the position: FERC, SOP, CFA, SPHR, PHR, SOC, PMI

Education for Account Manager / Client Manager

Typically a job would require a certain level of education.

Employers hiring for the account manager / client manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Management, Technical, Computer Science, Marketing, Finance, Engineering, Business/Administration, Business/Management

Skills for Account Manager / Client Manager

Desired skills for account manager / client manager include:

Elavon products and systems helpful
Video advertising products
Audio
Mobile
Experience with custom display
MS-Office Suite
Programmatic
Pre-sale process and creation of media plans
Applicable products
FIS products and related services

Desired experience for account manager / client manager includes:

Previous experience selling into AT&T or DirectTV strongly preferred
Highly motivated and conscientious
1-5 years experience in client-facing account management / client service representative role in eLearning, website, software or gaming development
Localization experience highly preferred
Excellent business development skill
Self-learner, committed to self-development

Account Manager / Client Manager Examples

1

Account Manager / Client Manager Job Description

Job Description Example
Our innovative and growing company is hiring for an account manager / client manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for account manager / client manager
  • Deliver status reports and presentations to clients
  • Work on small teams with visibility and the chance to advance within a growing organization
  • Gain broad pharmaceutical industry experience
  • Be part of an important mission and do work that matters
  • Develop customer management plans
  • Assess acceptance behavior trends
  • Provide interchange information
  • Monitor all the phases of the lifecycle of the account
  • Will gather and analyze competitive bids
  • Full market and product knowledge on all products and clients that you are handling
Qualifications for account manager / client manager
  • Solid computer skills Word, PowerPoint, Excel
  • Demonstrated problem solving ability - must be able to think/create system solutions to solve business problems
  • Ability to organize tasks
  • Strong presentation skills with a high comfort level presenting to large groups and senior audiences, one on one
  • Responsible for development and integration of operational and tactical sponsorship activation
  • Partner Development and training of new partner programs
2

Account Manager / Client Manager Job Description

Job Description Example
Our innovative and growing company is hiring for an account manager / client manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for account manager / client manager
  • Supporting the team with all tasks related to the creation of sales collateral materials
  • Monitoring and reporting from department CRM
  • Create/assist with PowerPoint presentations for Strategic Account Directors
  • Analysis of advertising campaigns which involves compiling ROI data, identifying key findings, and making recommendations to strategic team and clients
  • Client interaction and follow up
  • Communication skills are critical to this role in order to effectively manage the interaction between groups responsible for campaigns (traffic & planning)
  • Maintain an ongoing relationship with every account assigned to you
  • Prepare, plan and execute annual renewal calls
  • Up-sell clients on additional products throughout the year
  • Achieve renewal and up-sell objectives
Qualifications for account manager / client manager
  • Strong interpersonal skills with a demonstrated ability to influence and drive others
  • This role requires 50% travel within North America
  • Must have excellent customer relationship, customer service and negation skills
  • Forming and maintaining relationships with internal & external partners
  • Pharmaceutical or healthcare experience a plus
  • Detail oriented with demonstrated ability to manage multiple projects and competing deadlines
3

Account Manager / Client Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of account manager / client manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for account manager / client manager
  • Responsible for professional development and growth as needs and trends dictate
  • Lead “must-win” proposal and capture opportunities, providing tactical and strategic guidance to senior leadership and client service teams
  • Provide performance management of immediate team members
  • Contribute to the development and continuous improvement of proposal and capture management processes, tools, and templates
  • Provide leadership to a diversity of matrixed proposal teams and directly affect the outcomes of assigned proposals, thereby positively affecting win rates
  • Act as the central point for the proposal development process by staying up to date on the account proposal pipeline and interacting with pursuit leaders and interfacing with other enabling areas
  • Coordinate on-strategy Account positioning (business to business teaming, alliance partners, and client relationships)
  • Brainstorm solutions providing tactical advice and guidance with the ability to drive strategy and solutions that result in winning submissions
  • Guide team members (of various specialties and at various levels of seniority) to develop responses that meet the needs of potential clients
  • Best Business Practices -- Make sound business decisions
Qualifications for account manager / client manager
  • A passion for building client relationships
  • Willingness to travel domestically on a regular basis
  • Korean, Japanese knowledge
  • Understanding of special coverage's and service needs of assigned clients that require specialized knowledge for contract review, specification review, specialized coverage's (for example contractors-including but not limited to OCP's, Railroad Protective Liability policies, NYS Department of Transportation requirements, Builders' Risk and Installation coverage's and project insurance specification review and analysis)
  • At least 7 years’ experience in either insurance operations, marketing, or projectmanagement
  • Proven track record of successful account management, maintaining and growing relationships
4

Account Manager / Client Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of account manager / client manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for account manager / client manager
  • Explore and probe appropriate client contracts for increased business opportunities and program expansion of services
  • Ensure that best practice is shared across all locations and we deliver a national service while incorporating the local nuances of each site via site inspections and visits
  • Deliver quality, diversity and a can do attitude along with great team work to ensure success at all levels
  • To work with other service lines to deliver a consistent, quality message about Mitie to the clients
  • Ability to build rapport with clients - conducting monthly status meeting
  • Client service support -- full understanding of inventory, back orders, bill of materials, canceling orders
  • Data Analysis - be able to determine which reports to generate which could provide answers to client questions
  • Ability to anticipate issues and discuss with clients
  • Work closely with warehouse associates to ensure daily, weekly and monthly client requirements are met
  • Day-to-day management of client engagements
Qualifications for account manager / client manager
  • Excellent technical aptitude and Microsoft Office skills
  • Availability to be based in the White Plains, NY office and travel as needed (less than 20%)
  • Previous experience in an account management role
  • Minimum 3 years’ experience supporting Strategic Account teams
  • BA or BS in Business, Marketing, Advertising, Communications or related field preferred
  • Outstanding MS Excel and analytical skills – must be competent in pivot tables and VLOOKUP’s as a minimum
5

Account Manager / Client Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of account manager / client manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for account manager / client manager
  • Primary client interface responsible for providing a variety of services, solutions, support and information in a manner that builds trust, confidence and long term business relationships
  • Attend and participate in meetings with clients regarding all aspects of the services ensuring any opportunities or issues are captured and followed through to closure
  • Liaise with management team regularly with regard to services and liaise with all internal departments with regards to any client enquiries, including but not limited to Engineering, Service Delivery and Finance
  • Ensure that all communication, internal and external, is undertaken in a timely, consistent and professional manner, with reference to the companies Tone of Voice policy
  • Lead the IT prioritization process
  • Lead the requirements gathering process in conjunction with the Business Analysts on the team
  • Has a clear understanding of business unit objectives and is proactively scanning the environment and marketplace for solutions that are going to meet and exceed business needs
  • Constantly track performance to plan and communicate appropriately
  • Manage project portfolio weekly
  • Facilitates regularly scheduled prioritization sessions in collaboration with business unit leaders
Qualifications for account manager / client manager
  • Strong teamwork skills and ability to be self-motivated are essential
  • Previous experience in a subscription oriented Account Management role
  • Progressively responsible experience in the electric industry or related field and an advanced understanding of the competitive electric markets and reliable operation of an interconnected transmission and distribution system required
  • Recruiting or Staffing experience a plus
  • Able to work schedule of 32 hours per week
  • Act as the central JCP coordinator, advisor to the JAO client teams and share best practices

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