Client Onboarding Manager Job Description
Client onboarding manager
provides quality control of KYC and CIP customer information and assures verification in accordance with AML policy and procedures.
Client Onboarding Manager Duties & Responsibilities
To write an effective client onboarding manager job description, begin by listing detailed duties, responsibilities and expectations. We have included client onboarding manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Proactively contact customers and manage a positive transition for the customer from the sales team
Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth and to ensure smooth and timely starts
Ensuring comprehensive operational control and reporting, providing actionable information to optimize the performance of the trading infrastructure
Weekend work will be required on occasion in addition to on-call
Ownership and proactive management of policies and procedures
Establish quality metrics and results to identify recurring control issues and track trends
Provide coaching to the staff including having weekly 1to1s, mid and annual year end reviews
Ensure the Client On-boarding teams (COB) and Remediation teams, as part of quality review process, have collected and correctly updated and input the data into our system of Books and Records as appropriate
Liaise with various groups including legal, compliance, credit and LOB operations to remove roadblocks impeding the On-boarding and Remediation process while balancing the need for quality and regulatory and policy compliance
Provide KYC/AML Training for both front and support office for the WCOB COB teams
Client Onboarding Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Client Onboarding Manager
List any licenses or certifications required by the position: PMP, CTP, SWIFT, FP&A, PMI, BSA/AML, US, ISAE, CAMS
Education for Client Onboarding Manager
Typically a job would require a certain level of education.
Employers hiring for the client onboarding manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Finance, Education, Accounting, Management, Project Management, Military, Economics, Legal, Business/Administration
Skills for Client Onboarding Manager
Desired skills for client onboarding manager include:
KeyBank systems and Treasury Services products
KYC / CIP / AML rules and regulations
AML/KYC requirements
Administration and Custody services & products
Administrative systems
Aspects of pension
CRM systems
EDI
Excel
Global Custody
Desired experience for client onboarding manager includes:
Ability to read and converse in Bahasa Indonesia
5-7 years of general banking/financial services experience with expert knowledge and understanding of corporate/treasury management products and services
5 or more years of work experience in project or process management
Demonstrated experience interacting with all levels of management, operational performance metric reporting and analytics
Advanced knowledge of Treasury Management products and services, along with comfort using Microsoft Office applications
Knowledge and/or experience in healthcare, system integration, banking, financial services, treasury and/or cash management industries
Client Onboarding Manager Examples
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Client Onboarding Manager Job Description
Job Description Example
Our company is looking to fill the role of client onboarding manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for client onboarding manager
- Organize end-to-end project Establish process to prioritize work on problem areas
- Communicate clear priorities to vendor agencies/internal development teams and tracks delivery dates to plan resting phases in accordance to the global project plan
- Consult with regional project manager for escalation and risk mitigation
- Taking action on problems resolving addressing potential impacts
- Design and hold meetings with various stakeholders
- Develops and maintains strategic direction of Client Onboarding – core application, documentation, and process
- Ownership of and proactive management of the Risk Controlled Self Assessment (RCSA) process
- Lead and manage global RCSA testing cycle
- Identify gaps in procedures and/or controls
- Proactively manage Action Plans within client onboarding organization, including opening of action plans, issue and severity identification, identify milestones, oversight of plan tasks, validation, manage chain of approvals and closure
Qualifications for client onboarding manager
- Can-do results-oriented attitude
- Focused on delivering a seamless and smooth "client experience" regardless of the complexity of the heritage (IB & TSS) internal infrastructure, policies, procedures and systems
- Significant prior experience/exposure to KYC/AML, including APAC local due diligence and Quality Assurance is required
- Degree in Information Technology or related disciplines
- Excellent knowledge on the cash equities business
- Strong understanding on FIX connectivity technology
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Client Onboarding Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of client onboarding manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for client onboarding manager
- Maintain oversight of complete project, consulting on issues as needed, ensuring no roadblock to success exist
- Ensure smooth transition from project to business as usual
- Develop Key Operating Procedures
- Conduct quarterly refresher trainings
- Develop business strategy - define overall business strategy and 3 year plan, including business priorities, roadmap, financial planning, real estate strategy
- Management reporting – oversee ongoing reporting of key issues and projects quality, service, efficiency, risk and other metrics
- Perform high level quality reviews of KYC records to identify anomalies requiring action
- Work closely with Hub Lead to develop effective presentations and communications
- Act as a Project Manager for Hub level projects
- Develop vision and objectives for the site level reporting suite
Qualifications for client onboarding manager
- Proven track record in the capacity of the project management with regional exposure
- Driven individual with smooth communication and co-ordination skills
- Candidate with ULlink knowledge will be a definitely advantage
- Overseas candidates with relevant background is welcome
- Working knowledge of the investment management middle office including core functions, processes and systems or experience across financial
- Demonstrated success leading implementation projects, ideally including investment operations outsourcing, portfolio accounting, order management, data management, reporting and analytics
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Client Onboarding Manager Job Description
Job Description Example
Our company is looking to fill the role of client onboarding manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client onboarding manager
- Serve as point of contact for AO & KYC and reporting issues for designated clients
- Liaise and direct their subordinate staff CIOs, based on agreed operational priorities (ie
- Attend Front Office pipeline meetings to monitor and control productivity
- Serve as the primary point of escalation for subordinate staff issues
- Ensure that all subordinate staff complete their business wide directed training
- Agree individual staff development plans, monitor their progress against their objectives and provide feedback on their progress
- Interact with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups
- Partner with fellow WCOB colleagues – Utilities, Quality Control, and Quality Assurance – with the collective aim of ensuring accuracy and a positive client experience
- Monitor team productivity and quality through MIS and provide status updates to management
- Keep informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the relevant region to which they are assigned
Qualifications for client onboarding manager
- Experience with team leadership, in systems and/or product implementations
- Financial services operations or compliance background useful, but not required
- Strong application background with vendor management experience
- Demonstrated ability to quickly establish credibility and maintain strong relationships with internal and external stakeholders (COO, CIO, CFO etc)
- High attention to detail and strong imitative
- Highly proficient with MS Office, Project and Sharepoint
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Client Onboarding Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a client onboarding manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client onboarding manager
- Oversight of case assignment and timely completions
- Establish a working partnership with the business (COO Team)
- Manage your day to day workload and priorities in an efficient and effective manner with minimal oversight
- Work closely with key business stakeholders, Legal, Compliance, Business Management, Product & Platform and Technology on fulfilling responsibilities of the Client Onboarding Teams
- Manage the activities within the Client Onboarding and Treasury Management Implementation group to ensure quality delivery of new accounts and products to the Bank's customers including tracking and reporting, utilizing tracking and performance metrics to ensure quality and meeting or exceeding client expectations and established Service Levels
- Provide leadership and guidance to establish a clear vision and direction towards becoming a nimbler, more efficient & forward-thinking organization in order to improve the client experience and overall cycle times
- Facilitate transformation to enable solutions that can be scaled up in a cost effective manner to accommodate growth in the Transaction Banking business
- Contribute and influence strategic direction for senior leadership using informal and formal communication
- Provide guidance to define, lead and implement strategies to improve and re-engineer processes to increase cost efficiencies and improve the client experience through the onboarding process for new accounts and Treasury Management products, delivery times to market, and improve SLA's
- Ensure entire operation is compliant to all bank policies and regulations
Qualifications for client onboarding manager
- Minimum 5 years of relevant supervision/management experience within corporate financial services industry
- Relevant work experience (AML/KYC/compliance related) within corporate financial services industry is preferred
- Ability to clearly articulate a generic end-to-end Client Onboarding and KYC process flow
- Sound understanding and experience/knowledge of AML/KYC regulations (FATCA etc)
- Experience in interpreting regulatory guidelines and assessing risk scores and entity types
- Present and articulate with strong written and oral communication skills to
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Client Onboarding Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of client onboarding manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client onboarding manager
- Execute and coordinate the transition process for clients across all segments
- Manage and execute domestic and global market asset and cash transfers for all client onboarding activities
- Direct liaising with External Service providers including Investment Managers and other Custodians/service providers
- Works directly with internal stakeholders such as Corporate Actions, Income, Network Management, FII Canada, Transaction Management, Cash
- Direct Management of External Transition Management relationship from a trading perspective during client restructures
- Work with clients & internal teams to develop a onboarding plan & timeline
- Provide guidance to our integrated clients that draws upon your understanding of how the wholesale industry works
- Analyze & manipulate data from client and provide feedback
- Think outside the box! Identify workarounds to achieve the client’s goals, and educate users on features and functionality
- Analyze project success vs challenges, and improve on processes to make each new project more successful than the last
Qualifications for client onboarding manager
- Deal with front office, back office trade capture teams, control areas, IT and clients
- Series 99 or equivalent (COE- within first 120 days)
- Prior experience in AML / KYC & account opening process a plus
- Experience in leading / managing global teams in multiple locations
- Management, a proven ability to manage specialist teams delivering KYC for high profile client onboarding and renewals
- Problem solving, the ability to understand interpret complex problems, issues and supporting data, then translate them into useable solutions management