Cargo Agent Job Description

Cargo Agent Job Description

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Cargo agent provides real time support during an assigned shift to internal customers in cargo, ramp, sales, customer service and other operating groups relating to cargo and dangerous goods.

Cargo Agent Duties & Responsibilities

To write an effective cargo agent job description, begin by listing detailed duties, responsibilities and expectations. We have included cargo agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Generating maximum cargo sales in order to meet or exceed the set revenue / tonnage target for stations
Provide excellent customer services in Sales and Operational areas when liaising with Customers
Operating Forklift/Pallet Jacks
Check, verify and fill stock sheets
Good command of both written and spoken English pc skills 
Handles cargo reservations and bookings updates
Check and review post flight documentations
Prepare post flight reports
Prepare flight documentation for crew and customs
Provide vendor notification for on time and delayed flights daily

Cargo Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Cargo Agent

List any licenses or certifications required by the position: DG, CO, AVSEC

Education for Cargo Agent

Typically a job would require a certain level of education.

Employers hiring for the cargo agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, English, Computer, High School Education, Communication, Marketing, Graduate, General Education, MBA, Technical

Skills for Cargo Agent

Desired skills for cargo agent include:

Dangerous Goods regulations and ideally hold a DG certificate
Weight & Balance procedures and Live Animal Regulation
Hermes
Basic rating
Dangerous goods procedures
SITA-based computerized reservations system advantageous
AVI
Cargo Marketing
DGR
IATA and other Cargo related regulations

Desired experience for cargo agent includes:

Provide freighter catering uplift and last minute changes
Coordinate between engineering, airport operations, air traffic control and vendor
Crew administration – update crew hotline, arrange crew wake-up and pick-up time, update crew of roster changes, manage crew complaints, allowance and medical issues
Communication – base control for hand held radios communication between Cathay Pacific ground staff and vendors, heightened liaison with airport operations and air traffic control during winter season
Perform company administration duties to include office receptionist for all incoming calls, office deliveries, courier service, FMIS, daily flight statistics entry for local data base, complete and submit airport certified activity reports, stationery inventory control
Manage GHA performance and provide guidelines and instructions

Cargo Agent Examples

1

Cargo Agent Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of cargo agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for cargo agent
  • Initiate call out for down flights (including E&A)
  • Provide 24-hour station coverage
  • Handle diversion of passenger flights when required
  • Track and Trace Transcon files and reporting
  • Ensure delivery of freight and timely clearance when applicable
  • Meet compliance at all times
  • Network communications, timely responses to emails and requests
  • Understand customers procedures and maintain updated internal DLSOPs
  • Responsible for handling various inquiries regarding air cargo such as cargo tracing and rescue
  • Responsible for supervising the work of the ground handling agents such as cargo document handling & cargo manifest making
Qualifications for cargo agent
  • Minimum 2 years of relevant experience, preferably in the airline/airfreight industry
  • TATA/TACT Regulations
  • Flexibility in working hours(This position will be shift rotation basis)
  • Responsible for performing weight & balance updates monitoring the load planning by the ground handling agents
  • Responsible for supervising the warehouse activities, such as ULD build-up & freight tendering
  • Responsible for all other various chores necessary for air cargo operations and reservation department
2

Cargo Agent Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of cargo agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for cargo agent
  • Responsible for being up to date with and ensuring that Health & Safety policies and procedures are adhered to at all times and ensure any accidents, incidents and non-compliance issues are dealt with appropriately
  • Ad hoc as required by the manager
  • Assisting to generate the maximum cargo sales to meet/exceed annual set revenue/tonnage targets by visiting cargo agents, telesales and by promotional activities
  • Assisting customers/clients with all information related to booking/forwarding/delivery liaising with local Ground Handling Agents (GHAs) and with Head Office Cargo department to ensure a satisfactory service provided by QR
  • Distributing QR promotional items, circulars, memos and announcements to the agents/freight forwarders to provide information on QR products and service
  • Arranging and delivering necessary cargo stationeries, forms and labels to GHA and appointed sales agents to have smooth handling and comply with regulations
  • Maintaining a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time and maximum priority is given to shipments
  • Manage overall daily functions of CX at DAC airport – Cargo (Operations, Safety & Security)
  • Co-ordinate with CX team /GHA team to ensure that CX provides consistent and excellent services to our customers and colleagues
  • Monitor that the flight planning is done in a most efficient manner to ensure maximum payload is made available for cargo uplift
Qualifications for cargo agent
  • Ability to update records correctly in timely manner, even under difficult situations and pressure
  • Desire to satisfy the customer needs & requests
  • Good spoken & written communication skills, both in English and local language
  • Knowledge of PC skill (Excel, Word, PowerPoint)
  • Excellent interpersonal skills, willingness to cooperate with others and a team player
  • Knowledge or experience in the field of air cargo is strongly preferable, but not mandatory
3

Cargo Agent Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of cargo agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for cargo agent
  • Motivate GHA teams and create an enjoyable working environment that promotes and cultivates changes and openness within the team
  • Oversee performance of GHA to ensure that they deliver services & products at the CX required standard stipulated in the GHA contract & in the performance assessment document
  • Manage the GHA and Service Suppliers to ensure that they deliver services and products as stipulated in the contract and in the performance assessment document
  • To maintain good rapport with Airport Authority, Custom officials & relevant CX offices to ensure facilitation of operational processes procedures & customer services
  • To facilitate CX & GHA team colleagues through changes & continuous improvement seek opportunities to enhance the processes of operations, customer services & administration
  • To control and monitor the performance level of Cargo Automation
  • To effectively control the day-to-day import/export cargo operations
  • To manage courier/ mail operation
  • To maintain all relevant documents/statistics/reports under the preview of Land Law and CX standards
  • To manage day to day operations with integrity and honesty while building trust within the team
Qualifications for cargo agent
  • Knowledge of freight SABRE and/or FOS system is strongly preferable, but not mandatory
  • Must have six months of experience in operating a computer or equivalent of one year travel agency experience
  • Must be flexible in work assignment areas and hours
  • Must have good customer relation skills
  • Must be able to meet the physical requirements of position including lifting up to 70 lbs
  • Able to obtain a Customs' seal
4

Cargo Agent Job Description

Job Description Example
Our innovative and growing company is hiring for a cargo agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for cargo agent
  • Understand claims policy and its impact on company assets and guide
  • Pick, pack, load, unload, move, stack, and stage product and materials using a forklift or other power equipment
  • Use scanner for picking, receiving and load functions, as required
  • Greet customers, accept freight, and screen cargo according to TSA regulations
  • Arranges transport of goods with airline companies
  • Notifies consignees, passengers, or customers of the arrival of freight, and arrange for delivery
  • Advises clients on transportation
  • Prepares manifests showing, mail, freight weights, and transmits data to destinations
  • Understand and be proficient in hazardous material handling and shipping requirements
  • Checks import/export documentation to determine cargo contents, and classify goods into different fees and tariff groups
Qualifications for cargo agent
  • Able to obtain restricted area clearance (AOA card)
  • Load control knowledge & experience is added advantage
  • At least 2+ years of Cargo service /airport experience would be an added advantage
  • Good planning and organizing, excellent decision making skills
  • Ability to be creative to seek opportunities to make improvements
  • Ability to apply skills and knowledge so as to effectively and spontaneously manage and oversee the airport cargo operations
5

Cargo Agent Job Description

Job Description Example
Our innovative and growing company is hiring for a cargo agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for cargo agent
  • Retrieves stored items and trace lost shipments as necessary
  • Manage files and records accordingly for each airline or customer
  • Responsible for daily work schedules and providing necessary support to agents
  • Coaching and counseling of employees such as performance evaluation, CR1, CR23
  • Analyzing cargo booking requests for highest revenue potential using a range of tools, responding to customer queries, complaints, capacity requests on the phone and offering advice (written & verbal) on the carriage of all potential shipments including Dangerous Goods, Live Animals, Express products, temperature controlled shipments and Human Remains
  • Negotiates with customers (& leads others to) service providers on price and service
  • Supporting and assisting the processing of GSA and Interline price and capacity requests
  • Provides excellent customer service to ensure that capacity is optimized on each flight
  • Handle and issue CCA’s and deal appropriately with customer complaints
  • To Interface with other AA stations and various G.S.A’s, with local and U.S. operations employees where necessary to provide enhanced customer service
Qualifications for cargo agent
  • Will be required to attend various technical training courses from time to time
  • Ability to successfully meet the certification requirements is a key for successful candidates Dangerous Goods training
  • Higher studies in Aviation or Logistics will be ab added advantage
  • Weekend and shift duties required
  • Candidates MUST have the permanent legal right to work & live in Bangladesh
  • Outgoing candidates that are looking to build a career in business, sales, or operations

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