Ticket Agent Job Description

Ticket Agent Job Description

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Ticket agent provides members, owners, and guests with information on local attractions, entertainment and events in person and over the telephone.

Ticket Agent Duties & Responsibilities

To write an effective ticket agent job description, begin by listing detailed duties, responsibilities and expectations. We have included ticket agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide customer service, both internally and externally
Providing accurate balance of all monies through the ticketing system
Opening and closing duties of the assigned ticket station
Assisting with group visits and field trips
Contacting the appropriate CVC staff member when visitors arrive
Answering incoming telephone calls and routing calls to the appropriate employee
Maintaining the safety, clealiness and organization of all areas
Providing support in the exhibition galleries as needed
Deliver exceptional guest service for the internal and external guest
Resolve any ticketing issues or on-line reservation problems

Ticket Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Ticket Agent

Typically a job would require a certain level of education.

Employers hiring for the ticket agent job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Computer, Computer Science, Marketing, Mathematics, Chemistry, Physics, Math, Engineering, Science, Management Information Systems

Skills for Ticket Agent

Desired skills for ticket agent include:

Windows based PC programs
Basic computer operation and Point of Sales systems
Cashiering
Customer Service
Phone Handling
Talent and Entertainment
Mohegan Sun gift card database system
Who is in the House
Excel and Outlook
MS Word

Desired experience for ticket agent includes:

Comfortable with asking the guest for their data with every transaction
Strong computer skills with a good understanding of Microsoft Windows, Word, Excel, Publisher, Outlook
In person or Skype interview
Must be able to interact with guest and work on a computer with accuracy and efficient speed
May be required to work outside in adverse conditions (heat, wind, rain, sleet, snow)
Willing to cross-train and work in all areas/locations of Pass and Ticket Sales

Ticket Agent Examples

1

Ticket Agent Job Description

Job Description Example
Our company is growing rapidly and is hiring for a ticket agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ticket agent
  • Greet guests and answer questions about attractions
  • Work attractions if necessary
  • Ensure guest safety on all Adventure Ridge attractions
  • Process Sales in Resort Point of Sale system
  • Direct guest around the resort and answer guest questions on all resort activities
  • Processing reservation packets for the next day, from Advanced bookings
  • Maintain employee ticket database (Outbox Ticketing System)
  • Maintain positive working relationships with partner box offices, concierge and show management teams
  • Monitor for inventory holds and any irregular ticket booking behavior
  • Provide support to the Sales Team for all related sales programs
Qualifications for ticket agent
  • Ability to access, edit, print and maintain several ticketing documents
  • Must be willing to have FUN - Required
  • Ability to work outdoors in varying conditions - required
  • Ability to stand on uneven surfaces for long periods of time - required
  • Ability to lift 50+ lbs repeatedly and on a regular basis - required
  • Must be able to communicate fluent written and spoken English - required
2

Ticket Agent Job Description

Job Description Example
Our innovative and growing company is hiring for a ticket agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ticket agent
  • All other duties as assigned by the Ticketing Supervisor and the Ticket Operations Manager
  • To sell show/dinner tickets, print reservations and assist supervisor in loading shows
  • To make sure all problems are solved in a quick and professional manner
  • To assist in the direction of guests to various locations and aid casino personnel with VIP guests
  • Responsible for packing various types of tickets into envelopes ready for dispatch (can be paper, plastic cards or fabric wristbands)
  • Utilizing different types of envelope/stationery based on ticket types and dispatch timeframes
  • Visually checking customer’s order details and allocating correct tickets to each envelope
  • Ensure all relevant inserts are added accurately to each order
  • Recording ticket numbers when required, for allocation sheets
  • Matching customer address labels to the correct orders and attaching these to envelopes
Qualifications for ticket agent
  • Ability to sit up to 90% of the workday
  • Excellent communication skills in relation to telephone etiquette - required
  • Strong guest service and communication skills - required
  • Comfortable multi tasking in a fast-paced environment - required
  • Familiar with Microsoft products - required
  • Willing to Work Weekends and Holidays - required
3

Ticket Agent Job Description

Job Description Example
Our company is looking to fill the role of ticket agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ticket agent
  • Carefully handle ticket stock, ensuring any remaining is stored securely or handed to a Supervisor
  • Visually check customer addresses and report any obvious errors to the Ticket Fulfilment Administrator
  • Report any visible errors on ticket stock to the Ticket Stock department
  • Log details of batches worked on to provide full audit trail
  • Hand over completed batches to the designated area to be quality checked, in good time to meet daily dispatch deadlines
  • Manage work time effectively, working in event priority order, and flagging completed urgent work to a Supervisor to ensure same day dispatch
  • Assist with Quality checks, label printing, data entry tasks when required
  • Manual handling of individual boxes containing envelopes, tickets, leaflets
  • To assist with any other task as required by Management
  • Understand products offered and pair guests with best product fit
Qualifications for ticket agent
  • Must have firm grasp of computer data entry/sales
  • Must enjoy working directly with guests for a majority of the day
  • Must be able to arrive to various location around the resort on time, regardless of weather conditions
  • High school or vocational school diploma in a related field
  • Previous box office/ticket reservation experience and ArchTics or Outbox knowledge is a definite asset
  • Positive and welcoming attitude towards guest and employees
4

Ticket Agent Job Description

Job Description Example
Our growing company is looking to fill the role of ticket agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ticket agent
  • Perform other duties as assigned amongst the PSS department
  • Greet and assist all passengers in a prompt and friendly manner
  • Respond to inquiries regarding airplane or bus schedules
  • Check baggage to appropriate airport or camp location and direct passenger to designated concourse for boarding
  • Provide announcements of flight arrivals and departures to passengers
  • Verify passenger identification according to company specifications
  • Prepare, print and distribute manifests and boarding passes for passengers and maintain high level of confidentiality
  • Provide up to date information to flight crews, peers, Central Reservations, airport personnel, North Slope Security offices, clients and other employees of the organization
  • Board and close out flights in a safe and timely manner
  • Respond and assist with weather and/or mechanical delays and inform appropriate management and passengers of such delays
Qualifications for ticket agent
  • Ability to work rotating shifts, weekends, evenings and holidays
  • Ability to utilize keyboarding skills for 50% of the workday
  • A calm, patient, professional and conscientious manner
  • Pro-active and willing to help
  • Process and confirm ticket requests with a priority on requests from the Producer's Office
  • Liaise with the appropriate box office personnel in solving ticketing issues
5

Ticket Agent Job Description

Job Description Example
Our company is hiring for a ticket agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for ticket agent
  • Inform management and other appropriate staff of any deviations through incident reports
  • Provide assistance to passengers who require commercial services at the airport
  • Interface with all levels of staff, management and airport personnel
  • Ensure compliance of passenger security clearances
  • Coordinate with other airlines in the event of delays to assist with passenger and baggage transfer and processing
  • Follow security directives for passenger processing and airport facilities
  • Process lost and damaged baggage claims and store or appropriately dispose of abandoned articles
  • Coordinate the distribution of “North Slope Handover notes” to designated passengers
  • Maintain a clean and professional airport office and ticket counter area
  • Medivac - Ensure equipment is properly stored and transported back to the slope
Qualifications for ticket agent
  • A High School Diploma or equivalent GED certificate is required
  • Ability to perform in a fast paced environment, to multi-task and to troubleshoot guests problems while being friendly and outgoing
  • Monitor for irregular ticket booking behavior
  • Forward ticket request and confirmation information to the appropriate box office
  • Facilitate internal group requests with partner box office
  • Update the C-Ticket site for the employee complimentary tickets used in the Resident Shows Division

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