Ticket Sales Job Description

Ticket Sales Job Description

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Ticket sales provides thought leadership on digital CX Front Office systems and business processes, specifically in the areas of CRM/PRM.

Ticket Sales Duties & Responsibilities

To write an effective ticket sales job description, begin by listing detailed duties, responsibilities and expectations. We have included ticket sales job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide all guests a positive first impression of the Pavilion by offering superior, individualized guest service
Accurately operate computer ticketing system to sell tickets for Pavilion events
Problem-solve by effectively communicating with guests to locate and deliver will-call/guest list tickets
Provide information regarding Pavilion events and facilities via face-to-face communication and telephone
Provide superior customer service to all internal clients
Assist with miscellaneous box office projects as directed
Create authentic connections with others
Operate and troubleshoot RPOS computer and associated printers, scanners and cameras general office equipment
Control costs within established budget and cost reduction directives for specific offices
Be forward thinking and one step ahead of the needs of the business, our guest's expectations, and your leader

Ticket Sales Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Ticket Sales

Typically a job would require a certain level of education.

Employers hiring for the ticket sales job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Marketing, Education, Sports Administration, Communications, Sports Management, Athletics, Communication, Management, Computer

Skills for Ticket Sales

Desired skills for ticket sales include:

Excel
Microsoft Office suite
Microsoft Office software systems
Bookkeeping
PowerPoint
PowerPoint and CRM systems
Ticketing systems
Ability to learn and understand policies of the NCAA
Basic computer operation and Point of Sales systems
Conference USA and University of Texas at San Antonio

Desired experience for ticket sales includes:

Proficiency RPOS
Minimum of 2 years guest relations experience - required
Process orders, makes changes or corrections, enters payments, files back-up and reconcils accounts
Responds to both domestic and international email accounts addressing questions, providing info and taking orders
Assists with day to day PSS operations, including Ticket/Pass Sales, Scanning, AP activities, questions/comments, guest service recovery, product/scanning issues, counting out sellers, opening and closing a location, general office duties and providing coverage when needed
Is also responsible for staff training for AS fulfillment and participating in Best Practice groups

Ticket Sales Examples

1

Ticket Sales Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of ticket sales. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for ticket sales
  • Meet or exceed established sales goals
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture, and CRM database management
  • Generate a minimum number of monthly out of office, in stadium face-to-face meetings to create new business opportunities
  • Provide exceptional customer service to all Season Ticket Members, Single Game Buyers, Group Ticket Buyers, New Business Prospects, and all other fans
  • Participate in outside networking and community promotional events to gather additional sales leads
  • Follow the organization's established sales process, from lead generation to execution
  • Maintain detailed touch point records in CRM
  • Create and implement sales strategies, ideas, and programs in order to produce new sales opportunities
  • Participate in and contribute to sales team meetings
  • Collaborate with other members of the organization and develop mutually beneficial working relationships with all team members
Qualifications for ticket sales
  • Timeliness and attention to detail
  • Ability to multi-task quickly
  • Ability to learn multiple products and RPOS programs
  • Ability to perform many types of computer tasks
  • Ability to handle cash and various products accurately
  • Following and enforcing Company and Dept Policies and Procedures
2

Ticket Sales Job Description

Job Description Example
Our company is growing rapidly and is looking for a ticket sales. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for ticket sales
  • Complete all other projects and tasks as assigned by Assistant GM/Manager, Ticket Sales
  • Assist with the coordination of Marauders Clubs, such as the Kids Club, Silverauders, Thirsty Thursday Club, and Lady Marauders
  • Research best practices from other teams in the areas of ticket sales
  • Call prospects to recruit support, activities, and donations for Marauders theme nights
  • Pull tarp if necessary on gamedays
  • Perform other tasks as needed by other Florida Operations Staff
  • Overseeing research initiatives
  • Provide excellent telephone and in-person customer service for arts ticket office
  • Sell Men's and Women’s Basketball Season Tickets, Corporate Packages, Partial Plans, Group Tickets, and other Ticket products
  • Gain valuable experience in the baseball industry, with full training provided and the opportunity to work closely with all members of the IronBirds front office
Qualifications for ticket sales
  • Basic accounting and account reconcilliation
  • General office duties, filing, answering phones, fax and email
  • Previous Guest Service and RPOS experience
  • Strong communication skills and the ability to disseminate clear concise information to internal & external guests
  • Preferred track record in sales and building quality relationships
  • Candidates majoring in Sports Management, Marketing, Communications, Business or related area
3

Ticket Sales Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of ticket sales. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ticket sales
  • Call on a list of potential buyers, by telephone, email or by face-to-face sales to sell ticket packages to Texans events
  • Perform other various tasks as may be assigned from time to time by the Senior Director of Ticket Sales & Market Analytics or the Senior Vice President of Ticketing and Event Services
  • Provides excellent customer service in-person or by phone, answering customer's questions regarding athletic ticket sales
  • Totals prices and tax on tickets selected by customer
  • Sell Bradenton Marauders 5-game packages via outbound, cold calls
  • Assist in creating and implementing sales strategies, ideas, and programs in order to produce new sales opportunities
  • Timely design, creation and development of sales proposals and presentations to increase sales while working with the University Creative services staff
  • Develop and execute Email marketing campaigns under the guidance of management
  • Maintains up-to-date status report of all proposals, from receipt to execution, and provides timeline of all tasks
  • Daily management and upkeep of Ticketmaster Archtics, SalesForce database, and CRM
Qualifications for ticket sales
  • Box Office Functions
  • Strong organizational skills, self-motivation and the ability to take initiative
  • Enthusiastic attitude and outgoing, creative nature
  • Requires a minimum of one (1) year of directly job-related experience
  • Bachelor’s degree • Sales experience and/or familiarity with Ticketmaster Archtics platform preferred
  • Proficient in the English language and ability to communicate in Spanish - preferred
4

Ticket Sales Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of ticket sales. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for ticket sales
  • Proactively prospect and qualify for new direct customers for the CTO by conducting frequent telemarketing campaigns to grow customer database
  • Participate in joint sales calls with CTO Supervisor, Sales Department personnel and airline partners key events with the purpose of capturing new prospects
  • Assist co-workers direct customers with problems and concerns related to reservations/ticketing, MileagePlus, refunds, United.com products and services
  • Remain current with new ticketing, refund and reservations policies and/or procedures, products and services
  • Maintain open, direct and immediate communication with CTO Supervisor and CTO Management
  • Immediately report and document any discrepancies or irregularities to the CTO Supervisor
  • Complete without fail Agent Closeouts, print out Ticket Number List (TNL) reports and complete Individual Cash Deposit (A202A) & Station Cash Consolidation (A202B) forms on a daily basis
  • Report system outages and/or equipment failure according to escalation procedure
  • Process group requests received from direct customers and travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorized fare
  • Comply with the required corporate image by presenting in full uniform and maintaining a clean and safe working environment
Qualifications for ticket sales
  • Ability to handle high volumes of customer interaction
  • Ability to communicate clearly & accurately with a variety of people
  • Bachelor’s degree in business, sport management, marketing or related field
  • High school graduation or equivalent AND two years of related experience OR equivalent education/experience
  • Demonstrated success working in a fast paced environment and the ability to multitask
  • Candidates should be computer proficient, detail oriented, and enthusiastic about working within a sport-related environment
5

Ticket Sales Job Description

Job Description Example
Our innovative and growing company is hiring for a ticket sales. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for ticket sales
  • Achieve established revenue and overall goals described on the Latin CTO Go Forward Plan
  • 100% compliance with Internal Audit standards
  • In conjunction with the athletics marketing office, plan and coordinate group events (i.e., pre-game experiences, half-time performances)
  • Collaborate with marketing to increase attendance and revenue
  • Manage renewal and retention
  • Implement strategies that assist in meeting the department goals and objectives (from the other ticket coordinator position)
  • Create season in ticket system
  • This position has the latitude to make decisions based on customer information and feedback by negotiating prices and discounts to generate attendance and team following
  • Create new sites/arenas
  • Answering multi-line telephones, routing incoming telephone calls to appropriate personnel and taking messages when necessary
Qualifications for ticket sales
  • Minimum 1 year RPOS sales experience
  • Two years of Supervisory experience in a Guest Service related field
  • Proven ability to work independently and maintain composure under pressure
  • Ability to promote and maintain positive relations with donors, faculty, students, and the general public
  • Professional experience strongly desired in customer service, ticket office, or retail
  • Game day Entertainment & Operations

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