Customer Sales Job Description

Customer Sales Job Description

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Customer sales provides focus on strong category management and respond in a timely manner to all opportunities to present new and existing product lines to customers.

Customer Sales Duties & Responsibilities

To write an effective customer sales job description, begin by listing detailed duties, responsibilities and expectations. We have included customer sales job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide support to the quotes & sales support team with their day to day running
Quote & order processing
General ad-hoc
Prepare customer's quotations and orders, ensuring they are processed in a timely and accurate manner
Deliver a high quality professional service to external customers
Review weekly, monthly and quarterly action items with sales management to assist with problem solving and sales deadlines
Proactively communicates with internal and external customers about order verification, order status, pricing and shipment status
Expedites orders to meet customer deadlines
Provides customers practical business solutions over the phone through experience, networking and good problem-solving techniques
Works in a team of 6-8 Customer Sales Associates supporting the business of the Global Lubricant's business unit

Customer Sales Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Sales

List any licenses or certifications required by the position: PMI

Education for Customer Sales

Typically a job would require a certain level of education.

Employers hiring for the customer sales job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Marketing, Management, Finance, Associates, Engineering, Technical, Graduate, Business/Management

Skills for Customer Sales

Desired skills for customer sales include:

Lines of business while having a strong understanding of all store product lines
Lines
Industrial distribution products and hydraulics
Syndicated data and Category management principles
Supply Chain operations
Category managers
Merchandising leaders
Syndicated database & technical skill to leverage the data
Trane products
Add on extensions needs

Desired experience for customer sales includes:

Meets customer expectations within the established operating guidelines of the business
Responsible for building and maintaining strong relationships with customers while executing financial transactions in the areas of pricing and billing
Communicates clearly, listens to customer needs, and balances financial objectives with customer needs
Analyzes complex customer problems/situations to determine the resolution that is in the spirit of our customer driven partnership
Accountable for resolution to inquiries and has the authority to make decisions in alignment with business strategies and goals
Transfers inquiries to resident experts or outside of the Lubricants Business Center correctly and with appropriate information

Customer Sales Examples

1

Customer Sales Job Description

Job Description Example
Our growing company is looking for a customer sales. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer sales
  • Initiates contacts with customers and sales personnel to investigate and resolve pricing disputes
  • Tracks errors in SAP and develops processes to prevent recurring issues
  • Monitors and enforced delegated pricing authority levels within the SAP system
  • Monitors tracking and measurement systems for selective discount programs and recommends actions to Sales Managers as a result of data analysis on pricing, profitability, product availability and customer profitability
  • Manages billing process and exceptions for all products and solutions, including clearing all pre-processor edits through SAP and supporting systems
  • Proactively monitors and audits billing documents for accuracy and timeliness
  • Teams with credit and receivables group on outstanding receivables
  • Manages cancel and rebill process to minimize number of rebills, evaluating alternatives to find least expensive way to get the product to the customer
  • Advises customer on margin
  • Manages buyback processes for appropriate market channels
Qualifications for customer sales
  • Manages customer relationships in pursuit of "value-added" account management
  • Responsible for customer intimacy in transactional and service requirements
  • Maintains working knowledge of customer profiles and key contacts
  • Responsible for large account load assignment while teaming within workgroup to assist on other accounts as well
  • Partners with other Lubricants Business Center support teams in support of total customer experience
  • Performs customer administration requirements in support of sales process
2

Customer Sales Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of customer sales. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer sales
  • Pursues continuous education in IT systems and processes
  • Serves as a SAP expert in billing and pricing processes
  • Advocate for online systems and partnership with Business Point functionality in support of customer needs
  • Primarily outbound Telesales to prospective enrollees for a unique, patient Care Management Program
  • Educate members on services that help patients and their families live healthier and same money
  • Successfully enroll members, have the ability to “close the sale”
  • Prepare and review quotes, configurations, along with interpreting customer contract and purchase orders to define all activities to meet ship date requirements
  • Expedite and prioritize orders as required to meet planned demands emergencies
  • Follows customer order through process from customer purchase order to booking fulfillment
  • Manages work queues, CTL’s to ensure orders are fulfilled as required
Qualifications for customer sales
  • Working knowledge of SAP, CRM systems and processes
  • Able to understand the big picture and take appropriate actions to create required results
  • Must be detail-orientated, motivated self-starter with excellent time management, organization and computer skills
  • Great negotiation skills by understanding the concerns and needs of the person you are dealing with
  • Sales background including retail experience or 2+ years customer service experience in a call center environment
  • Demonstrate proficiency at processing orders and expediting shipments
3

Customer Sales Job Description

Job Description Example
Our company is looking for a customer sales. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer sales
  • Act as back up for the team, plan and coordinate work to be done daily/weekly as needed
  • Support the development and improvement of processes and procedures and document process descriptions defining specific steps/actions necessary to complete daily functions
  • Manage the sales component of the customer relationship with assigned portfolio of customers
  • Must produce consistent, accurate activity and sales reporting using the company’s standardized tracking and reporting tools (including salesforce.com) to communicate with senior management and members of the marketing, inside sales and outside sales teams
  • Manages will calls
  • Responsible for maintaining transactions via the cashbox/drawer, checks and credit cards, balancing at the end of the day
  • Inform clients of other products / services thus generating leads for sales team
  • Continually improve the customer satisfaction feedback
  • Deal with client complaints / Incidents, Processing of cancellations, Training allocation / logistics
  • Liaise with clients on their implementations and staff to book client implementations
Qualifications for customer sales
  • Minimum 4 years directly related experience or equivalent combination of education and experience in a sales / customer support or order fulfillment environment
  • Basic knowledge of customer and sales support techniques and capabilities
  • Ability to write reports, create quotes, business correspondence, process purchase orders, manage change orders
  • Attention to detail for accurate data entry quality
  • Solid Microsoft Office skills- Word, Excel, Outlook, Adobe
  • Retail Link data expertise
4

Customer Sales Job Description

Job Description Example
Our innovative and growing company is looking for a customer sales. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer sales
  • Logg/notify Support Manager of reoccurring issues
  • Design/document client care procedures
  • Create user accounts within SLX and CFSL products
  • Issues returns credits, miscellaneous debits/credits (price adjustments, freight adjustments)
  • Providing excellent customer service at all times and building strong customer relationships
  • Following the BrightHouse sales process, ensuring full customer understanding and accuracy of completed agreements
  • Performing credit checks
  • Arranging the delivery of products and booking product services
  • Generating new business over the telephone and in-store
  • Resolving in-store customer complaints and referring to management when appropriate
Qualifications for customer sales
  • Relationship building with cross functional resources planning, supply chain, finance, Customer Business teams enables development of strategic planning and execution skills
  • Enhanced project management skills through quantity and diversity of projects led, use of resources
  • Studies or Apprenticeship in the field of administration, purchasing or finance
  • Strong communication skills and telephone handling in above languages
  • MBO or equivalent
  • Provide prompt and professional communication to external and internal customers
5

Customer Sales Job Description

Job Description Example
Our growing company is looking to fill the role of customer sales. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer sales
  • Determine the level of satisfaction with our products and services
  • Clerical functions, including but not limited to office management and file maintenance
  • Create price tags, assist with store sigange and placement of new and returned product
  • Customer payments and data entry in VersiRent computer program
  • Greets customers and facilitates in-store sales
  • Inbound/Outbound sales calls
  • Maintains showroom appearance
  • Resolves customer service concerns as they arise
  • Responsible for answering phones
  • All other duties deemed necessary for effective store management
Qualifications for customer sales
  • Supply Chain/Customer Service experience would be a plus
  • A minimum of two years of experience in customer success, renewals, sales, account
  • Enjoy promoting an entire line of products because you have the NAPA Know How
  • Reliability and resourcefulness, with the ability to adapt to multiple demands
  • Experience in Human Capital Management space either as a customer or provider working with such products as Oracle, Taleo, SAP, Successfactors, Cornerstone, Saba
  • Abgeschlossenes Hochschulstudium oder vergleichbare technische Ausbildung

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