Support Engineer Senior Job Description
Support engineer senior
provides 2rd line IT systems support and administration of applications, servers and networks, ensuring continuity of internal and customer-servicing IT systems and related equipment.
Support Engineer Senior Duties & Responsibilities
To write an effective support engineer senior job description, begin by listing detailed duties, responsibilities and expectations. We have included support engineer senior job description templates that you can modify and use.
Sample responsibilities for this position include:
Work directly with highly technical customers across a wide range of industries to resolve issues with their critical applications
Solve a variety of issues that span both operational infrastructure and software development
Have access to and work closely with a world-class team of core database engineers, with all the resources necessary to properly analyze, debug and resolve issues
Demonstrated interest in and ability to learn new technologies, in particular distributed systems software
Ability to dive in, debug code, and drive technical problems to resolution
A passion for helping customers succeed
To work independently but also be a team player
Work on weekends / holidays as per the duty roster from time to time
Provide problem isolation and resolution
Create knowledge documentation as necessary to assist with possible future problem resolution
Support Engineer Senior Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Engineer Senior
List any licenses or certifications required by the position: VCP, MCSE, ITIL, MCSA, MCS, JAVA, SSL, RHCE, MCITP, ISO17025
Education for Support Engineer Senior
Typically a job would require a certain level of education.
Employers hiring for the support engineer senior job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Physics, Science, Engineering Technology, Education, Math, Mathematics, Information Systems
Skills for Support Engineer Senior
Desired skills for support engineer senior include:
XML
Programming languages/technologies
Complex concepts
Form of presentations and technical documents
Installation and maintenance
Practices and procedures associated with IT systems design
Applications Servers
Cisco Systems
DoD and Navy policy in networking and Cybersecurity
HTTP
Desired experience for support engineer senior includes:
Knowledge of database (SQL server, PostgreSQL, etc) is a plus
Demonstrated technical competency in SQL or Windows is a must
Responsible for sending the Telephony report, Weekly Report and Monthly report
Monitoring the telephony SLA and responsible for maintain the SLA
Installing & configuring other software / hardware devices
Understanding of and ability to install and configure Microsoft open-source Operating Systems
Support Engineer Senior Examples
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Support Engineer Senior Job Description
Job Description Example
Our growing company is looking for a support engineer senior. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support engineer senior
- Maintains thorough understanding of video equipment installed in the office and can provide audio and video calling assistance for staff
- Provide senior level leadership in maintaining in-depth experience with application software installation and use
- Remains competent and has a thorough understanding of PC hardware components and ITG supported software, including messaging clients, web browsers and Internet, anti-virus software, office productivity applications, and time entry systems
- Daily time entry to record billable and non billable time
- As developed and coordinated upon request by supervisor
- Provide on-call support via cell phone for after-hours communication/support
- Periodic travel required, sometimes with little notice
- Motivate and mentor junior staff
- Provide technical service training on new and existing products to new hire personnel, Field Service and internal support personnel
- Evaluate and recommend special tools and test equipment
Qualifications for support engineer senior
- Develop tools and utilities to provide short term solutions to immediate needs
- Provide recommendations to the development teams for new workflows and features
- Work with teams to solve productivity challenges and drive efficiency in the pipeline
- Research, recommend, and oversee implementation of new Data Network technology products
- Fully capable and comfortable in presenting to CxO level executives
- This is a problem solving role
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Support Engineer Senior Job Description
Job Description Example
Our company is looking for a support engineer senior. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support engineer senior
- Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly
- Resolve incidents in a timely manner as per SLA’s
- Provide guidance, assistance, and mentoring support to junior team members
- Respond to incidents and inquiries
- Take ownership of customer issues when escalated by customers, management or Level 2 colleagues
- Provides feedback to Development and PM on product design and supportability during product development check points
- Provide both email and telephone support for systems, applications, hardware, and other client incidents and requests by investigating problems and taking corrective actions for our customers
- Open, monitor and resolve tickets in a timely fashion
- Triage critical and complex problems across multiple layers of our technology stack
- Document all actions and solutions within call tracking system and update technical details within operational procedures as appropriate
Qualifications for support engineer senior
- Learns to use CRM and phone systems efficiently
- Demonstrates the ability to achieve and maintain targeted goals such as number of calls answered, number of cases closed or resolved
- Position can either be based in our Beaverton, OR office or at the Lowell, MA, some travel may be required for training & orientation (<5%)
- Management/Business Management skills/Financial acumen in general is required
- Adept use of database, spreadsheet and other various software tools is required
- 5-8 years of strong experience in the Banking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Finacle environment
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Support Engineer Senior Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of support engineer senior. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support engineer senior
- Be on call evenings and weekends to support business critical incidents as and when required
- Performing in depth root cause analysis, problem identification and replication in lab environment (field visits might be occasionally required)
- Coordination of incident resolutions with corporate Engineering and R&D teams, supporting workaround preparation, and similar
- Documenting descriptions of problems, investigation findings, testing carried out and the solution if resolved, in the call management system
- Reporting new or recurring problems to design departments
- Attending product training workshops and scheduled meetings as and when required
- Create high quality deliverables
- Be self-managed, implement functionality without supervision and test his/her work thoroughly using test cases
- Pro-actively maintain and improve the technical infrastructure environment to improve its resilience, level of security and on-going efficiency to maintain
- Providing DBA services to internal customers
Qualifications for support engineer senior
- Strong transformation and change management experience
- Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt
- Experience installing, configuring and administering Web-based applications, Relational Databases, and Open-Source Projects (such as Apache Web-Server, Apache Tomcat)
- Working knowledge of ANSI SQL
- An understanding of network communications, switches, routers, server, video, and mobile equipment
- An understanding of machine communication protocols and web services development including use of a REST API
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Support Engineer Senior Job Description
Job Description Example
Our company is growing rapidly and is hiring for a support engineer senior. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support engineer senior
- Trains, mentors and coaches’ others
- Troubleshoot technical issues with hardware, software and all user devices
- Install and configure software, related hardware and mobile devices for all users both remote and local
- Configure and deploy equipment for new users and provide technical training as needed
- Create and maintain documentation on standard operating procedures
- Create and maintain technical documentation for the IT Support knowledgebase
- Manage advanced projects as needed
- Define/Review project approach & high level timelines
- Verify timeline & effort estimation and get delivery commitment per service delivery unit
- Customers� voice recording data queries and retrievals
Qualifications for support engineer senior
- Good Knowledge on Microsoft SQL Database, general sql queries, RDBMS, data structures
- Bachelor's degree and/or greater than 3 years of experience
- Executive support experience in a fast paced environment
- MAC Hardware Configuration and Troubleshooting a plus
- Experience with network equipment a strong plus
- Experience with (MDM) mobile management device management software like Mobile-Iron or equivalent
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Support Engineer Senior Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support engineer senior. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support engineer senior
- Reports directly to the Digital Banking Support Manager
- This position will resolve both simple and complex software issues to our clients' satisfaction
- This is a challenging role and requires high intelligence, complex triage skills, motivation to learn, the ability to multi task and a good understanding how to support and troubleshoot software
- Perform installations, repairs, upgrades, or imaging for laptops, desktops
- Maintain hardware inventory via designated asset tracking system
- Work collaboratively with Global Procurement Prime on asset management and hardware deployment and laptop selections
- Stay current with and adhere to Procurement and EndPoint team posted policies and procedures
- Maintain good client relationships and client confidence
- Conduct IT-related new hire orientation training
- Provide individual or group training sessions to increase awareness and enhance end users’ knowledge of ITS’s services, best practices, and procedures
Qualifications for support engineer senior
- Background in full-stack web development technologies, Java, Javascript, REST API, PHP, .Net, HTML5
- Virtualization experience is a must KVM, Qemu, OpenStack, Docker
- Experience with hosted monitoring solutions, such as App Dynamics, Sensu or Dynatrace
- Ability to think abstractly and deal with complex problems
- Demonstrated willingness to learn new technologies, and takes pride in ongoing education
- A degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred, but not required