Applications Support Senior Manager Job Description
Applications support senior manager
provides subject matter guidance in any of: networking protocols, Linux operating systems, software development, web protocols, or other computing and systems paradigm.
Applications Support Senior Manager Duties & Responsibilities
To write an effective applications support senior manager job description, begin by listing detailed duties, responsibilities and expectations. We have included applications support senior manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Assign incoming cases to team, ensuring the resources assigned have the correct skill set and bandwidth to resolve the issue based on case depth and severity
Resolve customer issues, implementing and meeting Service Level Agreements and improving our current processes
Actively monitor triggers for possible escalating situations in order to prevent potential escalations
Build relationships with customers, especially key or strategic customers
Collaborate with internal teams (Development, Product Management, Quality Assurance, Services) on trending customer issues and ensuring external communications are accurate and clear
Ensure quality of case handling
Coaching and developing direct reports who manage our frontline employees
Building relationships with the business units we support
Engaging product management to foster an integrated business relationship to build continuous improvement around our products
Managing operations/expense control
Applications Support Senior Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Applications Support Senior Manager
List any licenses or certifications required by the position: ITIL, SAFR, PMP
Education for Applications Support Senior Manager
Typically a job would require a certain level of education.
Employers hiring for the applications support senior manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Computer, Technical, Information Technology, Computer Engineering, Education, Business, Engineering, Biotechnology, Life Sciences
Skills for Applications Support Senior Manager
Desired skills for applications support senior manager include:
Salesforce.com
Related protocols and standards
TCP/IP
At least one of these areas
Linux based operating systems
Networking technology and protocols
Principles and controls
Generally accepted finance and accounting policies
Oracle Business Intelligence tools
Student systems
Desired experience for applications support senior manager includes:
Able to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure
Supports and manages change within the organization, taking steps to remove barriers or to accelerate its pace
Responsible for managing multiple, broad and highly complex teams and/or projects which are diverse in scope
Directs/manages large-scale applications/systems / projects across multiple product lines/businesses, involving significant scope and complexity
Directs/manages a large group (e.g., up to 50) of IT professionals
Understands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organization
Applications Support Senior Manager Examples
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Applications Support Senior Manager Job Description
Job Description Example
Our innovative and growing company is looking for an applications support senior manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for applications support senior manager
- Supervise, mentor, and train Infrastructure team personnel, which may include geographically dispersed personnel and contractors
- Manage the OS-level systems, applications, network systems, and infrastructure for backups, patching, and compliance for Sony policies
- Work and collaborate with global teams to deploy, maintain, troubleshoot, and manage infrastructure and application systems
- Collaborate with key stakeholders to ensure the ongoing, reliable performance of infrastructure and application systems
- Develop and implement solutions for managing the infrastructure and application environment to include monitoring, reporting, system incident management and resolution
- Evaluate and improve on operational processes and metrics, procedure manuals, and documentation
- Develop, track and improve key performance indicators for personnel and systems
- Developing annual team and individual objectives to best meet objectives for Sony business, the Mission Support team, and personal growth
- Mentoring junior personnel
- Build and maintain effective relationships with other Sony teams, such as IT or Sony Operating Company security teams
Qualifications for applications support senior manager
- Proven ability to engage across corporate functions (Services, Product Management, Development, QA, Operations)
- Bachelor degree required, at a minimum
- Bachelor’s degree in life sciences and 7+ years of experience or an advanced degree and equivalent work experience
- Requires 5+ years of people management experience, preferably with remote direct reports
- Previous experience directly serving customers
- 3-5 Years of experience in a high volume multi-site complex Contact Center
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Applications Support Senior Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of applications support senior manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for applications support senior manager
- Supports appropriate service delivery models for core application functions by supporting the defining, delivering and improving services for the enterprise and its caregivers
- Ensures that the Epic applications division supports IS services and systems effectively, and partners with business and clinical leadership to drive and meet organizational objectives
- Manage customer expectations regarding the success of Information Services strategies and projects
- Responsible for working with key stakeholders including executives, senior leaders, and a variety of customers to identify, oversee, and deliver technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes
- Ensures the performance of applications and evaluates the performance of services on the basis of specific KPIs
- Leadership and management of Application Support teams and their workloads
- Fulfil Aggregate supporting plan to support regional sales manager to achieve more business
- Fulfil aggregate China team capability developing plan including SSO and Shaorui
- Submit key customer or designing institute visit, and participate marketing activities each month
Qualifications for applications support senior manager
- Prior Workforce Planning experience
- Contact Center Quality Assurance
- Experience managing budgets and financial expenses
- MDR/FDA or other regulated device/instrument experience
- Genesys GVP platform experience
- PhD or extensive education is strongly preferred
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Applications Support Senior Manager Job Description
Job Description Example
Our growing company is looking for an applications support senior manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for applications support senior manager
- Experience with IPv6 and a plus
- Ability to effectively communicate, both written and verbal, in a professional environment to executive level and junior level personnel
- Ability to be proactive and demonstrate expert level troubleshooting and problem-solving skills
- Ability to perform gap analysis, budgetary and procurement tasks
- Demonstrate exceptional time management skills
- Bachelor’s Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience Or equivalent educ/experience
Qualifications for applications support senior manager
- Bachelor’s degree in computer science, computer engineering, cyber security, information technology or related subject matter, or equivalent professional experience
- Experience as a system Windows administrator, Active Directory/LDAP, VMWare or other virtualization systems, Storage arrays, SAN fabric, or Dell hardware is a plus
- Experience with network administration but not limited to proxies, Palo Alto/Checkpoint firewalls, F5 load balancers, and span port aggregators is a plus
- Expertise with automating complex tasks via scripting languages (Perl, PowerShell, Python, .) and/or a configuration management solution is a plus
- Hands on experience with API calls and SQL queries is a plus
- Experience administrating Linux server and applications in an Active Directory environment is a plus
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Applications Support Senior Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of applications support senior manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for applications support senior manager
- Demonstrated ability to effectively manage Epic supportive information technology efficiently and cost effectively in a large and complex organizations
- Possesses exceptional planning and organizing capabilities
- Proven ability to build an effective organization and provide responsive leadership
- Respected leadership skills, particularly in the areas of Epic applications with detailed knowledge regarding our vendor strategies and internal roadmaps
- Proficiency or Certification in one of the primary Epic application applicable to leadership support area
- Process improvement training required (applicable program determined in review with senior leader - Lean, Six Sigma)
Qualifications for applications support senior manager
- 3 years Working in an Epic environment
- 8 years Healthcare or information service experience
- Ability to influence internal/external constituents
- Ability to drive multiple projects to completion
- Demonstrated ability to effectively manage multi-disciplinary groups and to accomplish work through subordinate leadership levels, or high level individual contributors
- Ability to understand and manage multiple customer business needs, objectives and culture, while understanding their impact to PH&S organizational objectives, mission, and core values
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Applications Support Senior Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of applications support senior manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support senior manager
- ISO 20000/ITIL – V3
- Relevant ICT Qualification
- Solid knowledge base in Aggregate industry and customers, experienced in the management of quarry or mining operation is preferred
- Ability to understand and implement company strategy and to fully understand the financial requirements
- Have good communications and negotiation skills
- Fluent in oral and written in English & Chinese on technical field and commercial
Qualifications for applications support senior manager
- Highly experienced in the management of Applications Support and Service Delivery Management
- Understanding and practical application of the ITIL process for Service Management
- In-depth experience of supplier management
- Good functional and technical understanding of the application multi-tier architecture
- Experience of business change management
- Experience of stakeholder management, particularly dealing with senior customers