Applications Support Manager Job Description
Applications support manager
provides SME level support on application performance, desktop performance, and application availability and desktop availability monitoring and reporting using current VA monitoring tools such as CA Application Performance Management, AppDynamics monitoring tools, Arcturus Applicare, Microsoft Bluestripe Factfinder, XPOlog Management, CA Service Operations Insight, CA Business Service Insight, Aternity Desktop monitoring, and other performance monitoring tools as required.
Applications Support Manager Duties & Responsibilities
To write an effective applications support manager job description, begin by listing detailed duties, responsibilities and expectations. We have included applications support manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide production support for the Treasury Service Client Access applications
Provide production support for the Treasury Service Global Liquidity applications
Experienced leader who typically manages a team comprised of IT professionals within the Applications Support family
Proposes options to meet client requirements and prepare cost/benefit for the client to evaluate
Perform day-to-day Application builds, packaging and deployment of release on multiple environments
Monitoring and supporting the end of day batch processing
Coordinate with testing team and vendors to resolve batch/Application/environment issues
Proactively identify and communicate issues leveraging standard monitoring and alerting tools, and work to resolve issues liaising with vendors
Provide status update of the batches/tasks performed to other team members in all the location on a daily basis
Supports or leads as needed Resiliency events (Disaster Recovery, Sustained Resiliency)
Applications Support Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Applications Support Manager
List any licenses or certifications required by the position: ITIL, PMP, SAFR, PMI, CISSP, AWS
Education for Applications Support Manager
Typically a job would require a certain level of education.
Employers hiring for the applications support manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Technical, Business, Engineering, Education, Computer, Science, Management, Information Technology, Information Systems
Skills for Applications Support Manager
Desired skills for applications support manager include:
Oracle
SQL
Application support
Open source tools and utilities
Any scheduler
Application Performance Monitoring tools
Application supported and interdependencies
Applications
Basic principles of Project Management
Desired experience for applications support manager includes:
5-7 years providing production support or working in an infrastructure area
Knowledge of the ITIL Production Support Framework
Knowledge of either the Distributed Computing environment or Mainframe environment
Knowledge of a Relational Database Management System
Provides advice and guidance on technical matters
Project management skills – Candidate must be able to scope projects and create workable project plans
Applications Support Manager Examples
1
Applications Support Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of applications support manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support manager
- Internal Audit does this by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of the bank’s risk management, internal control, and governance systems and processes with an independent and objective mindset
- BUILD STAFFING PLANS that ensure teams are staffed with skill sets required to enhance existing systems deliver new system functionality required by the business
- TRAINING AND CAREER DEVELOPMENT– Work with individual contributors to build training and career development plans
- Finance processes (budget, reforcast, closing)
- Contract follow up (key suppliers / client entities)
- Logistics (entry/exit team member and contractors management)
- Ensure “Quality Assurance” of projects conducted by FCCS department
- Conduct project audit reviews on a regular basis
- Be in charge of Knowledge Management and asset consolidation
- Undertake all FCCS Support activities
Qualifications for applications support manager
- Relevant development experience using the above application systems/languages will be advantageous
- Minimum of 2 years experience in a management role supervising others in a complex, service-intensive, deadline-driven environment
- Experience working with budgets and cross functional or multiple departments
- Demonstrate excellent project management skills
- 3 + years experience in managing vendor relationships required
- 2+ years testing
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Applications Support Manager Job Description
Job Description Example
Our company is looking to fill the role of applications support manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support manager
- Participates as a member of ITSC for Applications and acts as first level approver of Changes to assure adherence to ITSC approved policies procedures and standards
- Drives and implements integration and support best practices including improvements to enhance performance (throughput), vulnerability management (security), efficiency (cost) and effectiveness (quality) for the engineering team activities.Supports internal and external audit requests for Application support
- Lend technical assistance to other teams on functional matters
- Manage activities related to maintenance of the application systems that are running the daily operation of the firm
- Manage the creation and maintenance of application Service Level Agreements, root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
- Manage production changes made in accordance with lifecycle methodology and risk guidelines
- Coaching and mentor less experienced team members overall team management responsibilities
- Manage risk and control compliance to departmental and company wide standards
- Implement financial control and budget management
- Manage client centric environment for work with teams and contributors
Qualifications for applications support manager
- Minimum of a Bachelor’s degree
- Specifically, working knowledge, and proven history, of middleware and web service management with a focus on system flows and the supported customer experiences thereof, knowledge of Supply Chain systems Training Environment Management
- Occasional travel and off-hour meetings and night/weekend support is required
- Experience with Perceptive Software Products a plus
- Exceptional interpersonal, managerial and organizational skills
- Bachelor’s degree in Computer Sciences, Business, Management Information Systems or IT related field
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Applications Support Manager Job Description
Job Description Example
Our growing company is looking for an applications support manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for applications support manager
- Evaluate CIB mainframe applications’ recovery plan quality ensuring recovery information is current to enhanced data center capabilities
- Provide on-going support and troubleshooting for managed applications and/or infrastructure systems
- Monitor and provide communications on priorities for projects that must be accomplished and coordinate resource utilization to meet organization objectives and strategic plans
- Provides strategic guidance for Information Services team in the activities of integrating, designing, implementing and enhancing information systems and services to support business growth
- Engages in ongoing research of emerging trends and new technologies, while strategically implementing technology to enhance business performance
- Applies departmental policies, procedures and guidelines, while ensuring compliance with industry regulations and company requirements
- Interfaces effectively with staff at all levels of the organization, while defining software, hardware and network requirements
- Tracks and analyzes metrics
- Provides expert technical guidance during selection and procurement processes
- Ensures system outages are kept to a minimum by maintaining a proactive understanding of business needs and issues
Qualifications for applications support manager
- Strong application development and change management knowledge
- Excellent project management expereince with sound technical skills, advanced analytical ability, good judgment, and strong business focus
- Strong experience in system development methodologies (Waterfall, Agile) with the ability to bridge different methodologies
- Highly analytical and self-motivated with the proven ability to prioritize, meet deadlines and manage changing priorities
- Ability to deal with ambiguity and make quality decisions in a dynamic, fast-paced environment
- Strong teamwork and interpersonal skills including the ability to communicate and persuade at all management levels and thrive in a cross-functional matrix environment
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Applications Support Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of applications support manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support manager
- Developing and designing BI applications using Tableau, SSRS, and/or Cognos
- Operational accountability for all applications deployed
- Work as part of a global application environment for global apps such as Oracle
- Alignment with the Service Transition process for new applications coming into the team
- Ownership of support contracts and managed service agreements for applications
- Minimizes our exposure and risk on regarding applications through roadmaps and retirement process
- Align applications with GIS strategy where possible for application deployment
- Be the subject matter expert for the subscriber reporting process and the systems that support the process
- Manage the system enhancement projects for multiple systems including the coordination and documentation of business requirements
- Serve as the primary contact for technical vendors, IT, business partners, and system users
Qualifications for applications support manager
- Five or more years applications development experience with at least three years management experience
- Strong database and SQL skills along with the knowledge of the principles, practices and techniques used in information technology design and development
- Ability to articulate ideas to both technical and non-technical individuals
- Ability to quickly learn new technologies as they become prevalent and widely implemented including decision making, time management and task prioritization
- This position can be located in any major metropolitan area
- Key contact internally and externally
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Applications Support Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of applications support manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for applications support manager
- Plan, prepare, and execute business user acceptance testing
- Perform administration duties for supporting systems, including user provisioning
- Plan, coordinate, and communicate the quarterly subscriber count reporting process
- Ensure the integrity of the subscriber count data by implementing and monitoring internal controls
- Maintain documentation of the subscriber reporting process and collaborate with business partners to document best practices and standards
- Conduct training for the user community
- Fulfill ad hoc requests for information, including any audit type requests
- Provides Accounting department with monthly reporting information for financial
- Represent Financial Services/HR in all systems implementation and enhancement projects, in close collaboration with IT
- Working closely with IT business analysts, capture detailed project requirements, process flow and mock-ups
Qualifications for applications support manager
- Bachelor's Degree preferred and 8-10+ years of related
- Exposure to Java, ETL tools and Scheduler
- 7+ years professional experience in technical or project management position
- 3+ years in a similar service role, , Development Lead, BA Manager, Project Leader
- Ability to work in a team environment and collate feedback from all levels within the business and technical environments
- Demonstrated change leadership skills (i.e., ability to effectively manage communication, negotiate successful outcomes, identify risks, engage correct stakeholders)