Applications Support Engineer Job Description

Applications Support Engineer Job Description

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Applications support engineer provides level 3 and 4 support of the User Access and logging control systems for Linux and Windows based systems.

Applications Support Engineer Duties & Responsibilities

To write an effective applications support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included applications support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Performance monitoring and basic administration of architecture
Provide exceptional product and application support for external clients and internal IT client support environments
Facilitate and manage issues from triage through to escalation and resolution
Resolve Customer Support Incidents based on Microsoft .NET development technologies and associated environments
Work with a variety of stakeholders, projecct and development teams to deliver best in class service
Communicate with a variety of cultures in financial institutions across the globe
Participate in a 24/7 on call roster and respond to high severity incidents as required
Work with a variety of stakeholders, project and development teams to deliver best in class service
This candidate would have to be able to work rotational shift work, being available after-hours Standby availability
Documentation – Document client specific solutions critical processes and procedures to ensure consistency and quality

Applications Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Applications Support Engineer

List any licenses or certifications required by the position: ITIL, PKI, MCSE, CCNA, CISSP, AWS, CTFL, ISTQB, RHCE, SANS

Education for Applications Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the applications support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Engineering, Science, Management Information Systems, Chemistry, Math, Physics, Education, Electrical Engineering

Skills for Applications Support Engineer

Desired skills for applications support engineer include:

Programming / scripting
Queuing message systems
Gained in an operational hands-on function
SWIFT and SWIFT software messaging applications
Windows and Linux systems
XML
Ansible
Application Installs and Life Cycle management
Automation and Dev-Ops fundamentals
Card payments industry

Desired experience for applications support engineer includes:

Basic ability to analyze and understand Error Logs, Configuration files, network maps, MIB's, Packet captures event logs
Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels
Fun, casual environment
Talented peers
Enterprise Monitoring and Alerting Platform Administration, ITRS Geneos, Nagios
Knowledge of principles for providing strong customer and personal service

Applications Support Engineer Examples

1

Applications Support Engineer Job Description

Job Description Example
Our growing company is looking to fill the role of applications support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for applications support engineer
  • Provide approvals on major project deliverables including functional and non-functional requirements, architecture reviews, testing strategies and deferred defects
  • Conduct post mortem on project and release quality and PTO effectiveness in terms of production stability measurements with focus on P1 incidents
  • You will be expected to be able to communicate clearly, both written and verbally, with end users, consultants, developers
  • Maintain documentations for all business intelligence processes
  • Work 8h/day Monday-Friday
  • On-call activities at every 5-6 weeks (out of hours support whenever issues occur on the environment)
  • Provide technical expertise to other colleagues from different team
  • Provides technical support for new product launches and new service introductions, supporting existing legacy fleet of drill bit and reamer products in the GOM
  • This can involve duties such as lunch and learns, customer visits, well recaps, pre-well analysis, post-well analysis, bit record collection, inventory analysis, bit/reamer selections, dull analysis, new design testing and analysis, case histories, performance summary reports, industry SPE papers, technical conferences, root cause analysis, and general customer inquiries
  • May plan and manage rental and saleable fleet/assets and be responsible for adequate distribution and allocation of resources/assets to perform job duties
Qualifications for applications support engineer
  • Strong SMTP knowledge
  • Active Directory – Windows 2003 / 2008R2 / 2012R2 (Advantages)
  • Configuring, securing and troubleshooting email transport related technologies (DNS, SMTP, RPC, POP3)
  • Mail Hygiene
  • Bachelor degree in relevant science or engineering discipline
  • Must be highly motivated and have strong problem solving ability
2

Applications Support Engineer Job Description

Job Description Example
Our growing company is hiring for an applications support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support engineer
  • Trains Geomarket sales and operations and customers on new products and services
  • Collaborates with Geomarekt operations, sales, and engineering to maximize profitability and customer satisfaction and meet growth targets in Geomarket
  • Web development and migration of current sites and content to SharePoint DISA Enterprise Portal Services (DEPS)
  • Provide Knowledge Management (KM) support to the organization to include designing, developing, integrating, and maintaining all SharePoint sites and shared drives
  • Develop and customize Microsoft SharePoint portal using ASP.NET, VB.NET, C#, and available SharePoint web parts
  • Provide security/authentication for database servers, user data, and metadata storage
  • Ensure back-ups and information security/availability best practices are maintained
  • Support the Government with maintaining DoD Directive 8570.01-M compliance
  • Work with SharePoint and shared folders to identify, recommend and implement ways to better present and manage documents, files and folders
  • Ensure that SharePoint Sites and other knowledge bases are 508 compliant and make necessary changes to bring current sites into compliance
Qualifications for applications support engineer
  • Provide primary technical design support for large tender response bids including creation of tender responses through bid management software
  • Take joint responsibility for group email inbox support including lead allocation, customer support & customer contact management
  • Possess strong understanding of all technical aspects of electrical products and related applications
  • Provide efficient and accurate pre-sale application and technical support by analyzing and recommending solutions to meet customers’ needs
  • Be available and manage daily phone, and email activity to provide directions, solutions and recommendations to internal and external customers
  • Generate and communicate sales leads to field sales organization and product line
3

Applications Support Engineer Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of applications support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for applications support engineer
  • Assist Information Technology staff in the design, development and maintenance of all knowledge managements systems, software and databases
  • Capture statistical data related to human resources management or programs and provide to the Government for their evaluation
  • Support SharePoint end users to assist with creating custom lists, document libraries and general knowledge assistance and training
  • Support providing replication between geographic locations, to include updating SharePoint layouts of various sites
  • Seek means to improve capabilities throughout the SharePoint Enterprise and advise what resources could be applied to ensure success once a capability has been identified
  • Manage access to website data and assign permissions to required personnel
  • Monitor and maintain application health and interpret application logs
  • Partner with business leaders on technology initiatives
  • Must be willing work in a 24x7x365 production environment
  • Create Bills of Materials and produce documentation required to fulfil contractual requirements where product is to be stocked in Houston
Qualifications for applications support engineer
  • Proven, relevant customer service, sales, or technical experience
  • Proven, relevant experience of product or project engineering
  • Experience and demonstrated expertise with (specific product Information)
  • Provide complete technical, application & design support for Eaton’s electrical product portfolio to all internal and external customers
  • Technical Review of customer electrical schematic documents and recommendation of appropriate Eaton solutions to match, providing compliance statements where required
  • Experience in developing and implementing Production monitoring systems, including System Monitoring, Transaction Monitoring, Job Monitoring and alert system
4

Applications Support Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of applications support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for applications support engineer
  • Providing technical support to customers and to account managers
  • Interpreting specifications and selecting equipment to meet customer requirements
  • Preparing product quotations and bids for large Pump and Valve equipment packages
  • Ongoing communication with customers and suppliers
  • Providing technical support and expertise for outside sales force and customers
  • Preparing sales and product presentations or proposals for clients
  • Develop an understanding of the Flow Control customers and EPCs, of the applications and of the products/materials used
  • Provide Applications Engineering support on capital projects and brownfield inquiries/opportunities
  • Support aftermarket sales through field/site visits to understand how our equipment operates and wears, and to work with the technology centres to develop product/material improvements in line with customer expectations
  • Learn and share inter-company best practices
Qualifications for applications support engineer
  • A basic understanding of what ZigBee is
  • Knowledge of contactless card platforms and formats
  • Possession of a valid passport
  • Qualification and willingness to travel without restrictions both domestically and abroad
  • Bachelor’s Degree in Computer Science or associated discipline and 2 years related experience
  • Working knowledge of operating systems (Windows, Linux), and distributed application architectures (network, web, app, middleware, batch, database)
5

Applications Support Engineer Job Description

Job Description Example
Our innovative and growing company is looking for an applications support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for applications support engineer
  • Orchestration and creation of the solution and the company’s proposal ensuring compliance with customer requirements and highlighting company value proposition
  • Ensure the smooth running of the bid for a project within the correct time and financial parameters, and manage the relationship with the client
  • Works with company board directors, C-level management CEO, CFO to bring and deliver strategic approaches to win bids
  • To work closely with all of members of the company core team to obtain the required information for the bid and to bring in subject matter experts when required to support the bid
  • Working with the Regional Sales Manager to present the lighting design in order to lead to the specification and order for the scheme proposed
  • To act as the first line of contact with the customers in the region on all technical enquiries and questions
  • To manage the after sales quality issues through the company’s RMA process
  • Must be self-motivate and able to independently manage various activities with minimal supervision
  • Establish strong business relationships with key end user and specification customers
  • Provide competitive market information to management to help drive the direction of product marketing and development
Qualifications for applications support engineer
  • Has technical background in Administration of SOA and middleware - WebLogic, Websphere, Tomcat or similar
  • Basic Experience with Java application deployment, configuration and debugging
  • Proven experience in Linux/Unix administration and bash scripting
  • Basic knowledge of DB and querying is a must
  • Experience with web service mechanism
  • Can manage customer facing responsibilities

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