Support Consultant Job Description

Support Consultant Job Description

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Support consultant provides solutions to issues and questions and help build clients' understanding of our products' value, exceeding clients' expectations in all of your interactions.

Support Consultant Duties & Responsibilities

To write an effective support consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included support consultant job description templates that you can modify and use.

Sample responsibilities for this position include:

Dataset management and analysis using Excel and MS Access including pivot tables, SQL Queries and macros
Research, recommend and implement approved standards used throughout the unit and contribute to the development of the client support strategy
Provide technical guidance and training
Deliver on service commitments to users and departments within the School of Medicine
Participate in interviewing, training and mentoring junior team members
Support security standards and policies (anti-virus/anti-spam/firewall/patching/data security best practices)
Drive quality and adherence to best practices within the team, including delegating low complexity work to the Help Desk
Work with salespersons and Sales Leaders to ensure the integrity of sales funnel and forecast data and compliance with sales process for the assigned businesses
Partner with Sales Leaders to identify and implement improvements in sales process and enabling tools
Work with Sales Leaders to facilitate periodic territory reviews and strategic review sessions

Support Consultant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Consultant

List any licenses or certifications required by the position: ITIL, HCM, SSL, FLEXCUBE, PMP, AWS, FDA, ITL, SAP

Education for Support Consultant

Typically a job would require a certain level of education.

Employers hiring for the support consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Business, Engineering, Technical, Economics, Technology, Information Technology, Computer, Marketing

Skills for Support Consultant

Desired skills for support consultant include:

Various operating systems
Industry tools
Exceeding clients' expectations in all of your interactions
Database software
Excel
Word
Health insurance
Employee benefit experience
Microsoft Outlook
Facebook

Desired experience for support consultant includes:

Experience in scheduling tools such as IBM Tivoli Workload Scheduler, Control M, AutoSys
Able to read schematics, one-lines
Looking after online orders and keeping track of payments made via BPAY
Commitment to exemplary customer service
Must be computer literate (strong keyboard & internet navigation skills, basic math skills)
Assist Sales Leaders to onboard new sales execs, including orientation to SFDC and sales methodology

Support Consultant Examples

1

Support Consultant Job Description

Job Description Example
Our company is hiring for a support consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support consultant
  • Ensure internal Sales processes are documented, communicated and followed
  • Preparation of client registers, presale information memorandums and addressing queries
  • Verification and validation of remuneration and compensation issues relating to historical register purchases
  • Management of workflow for all requests for broking support deliverables
  • Required to contribute to all aspects of requirements definition and documentation for each assigned customer
  • Support Account Executives by providing overall operational expertise
  • Troubleshoot solutions to client issues, respond to clients’ telephone and written requests
  • Conducting technical training courses for internal employees, customers and distributors
  • Providing prompt 3rd level installation and technical support to regions
  • Consolidating global important technical documentation, including local experience
Qualifications for support consultant
  • Require interaction with customers, consultants, sub-contractors
  • Ability to act as a liaison with managers/professionals
  • Bachelor`s degree in the Economics, IT or in a related field
  • Technical training or equivalent in IT technologies
  • 1-2 years of experience in processing payroll and/or accounting
  • 1-2 years of experience working with SAP HCM as a user/superuser
2

Support Consultant Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of support consultant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support consultant
  • Review and monitor the work plans associated with each phase and systems
  • Review and make recommendations regarding the contractor’ operational readiness test plans based on industry best practices
  • Provide Quality Control/Quality Assurance review of project artifacts, internal presentations and documents
  • Participate in Quality Management Processes
  • HTML ideally with CSS / XML / JavaScript
  • Client / server principals ideally with knowledge of web server and application technologies
  • Desktop and mobile browser knowledge
  • Ideally at least 1 programming PHP / .NET / Ruby / Java
  • Windows, OSX and/or Linux operating systems
  • Minimum 5 – 6 years’ experience in a technical applications support capacity, troubleshooting and resolving complex technical applications issues with a demonstrated focus on excellent customer service skills
Qualifications for support consultant
  • Must have 10+ years of professional experience, prefraby having 5+ years’ experience in the IT industry
  • A tertiary degree in a relevant field such as
  • Four-year bachelor’s or foreign equivalent degree in computer science, engineering, business or related field
  • 7+ years of plan administration/past third-party administrative (TPA) experience required
  • Willingness and ability to expand upon expertise to include welfare benefit plans (wrap, POP, HRA, section 125 and section 132 plans)
  • Ability to provide the appropriate level of guidance and oversight to less experienced product support and administrative staff
3

Support Consultant Job Description

Job Description Example
Our growing company is looking to fill the role of support consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support consultant
  • Recognizes, documents and communicates trends in customer calls
  • Gathers information from various sources to build a “resolution” for customers
  • Creates accurate and concise case notes regarding customer interactions
  • Follow up on outboard calls by providing information on titles, vehicles or other information
  • Proactively monitor the operation of our platform in EMEA countries, ensuring that we're delivering the best possible performance at the lowest possible cost
  • Developing and implementing technologies in support of the defense client's logistics operations
  • This role will include advising client on fielding strategies, pilot projects, policy, governance and overall program management
  • Manage internal and external client meetings and weekly calls follow up communication to ensure cross-functional EFX teams and partner key stakeholders are aligned on the support needs for the partnership
  • Manage invoicing and revenue tracking for many unique contractual arrangements
  • Coordinate onboarding and new Member Number set up
Qualifications for support consultant
  • Have an analytical mindset with a keen eye for detail
  • Previous Planning and Forecasting experience within a Back Office environment
  • Be capable of robust and independent thought and challenge, but also a team player
  • Demonstrate experience of innovation in previous roles
  • Have good communication skills with the ability to influence senior stakeholders
  • High school diploma, minimally
4

Support Consultant Job Description

Job Description Example
Our company is growing rapidly and is looking for a support consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support consultant
  • Translate business challenges into technical solutions
  • Support existing customers using developed software products that involve web services, API’s, content-entry tools, and other utilities, applications, and services
  • Support database schemas, stored procedures, and other database-oriented tasks as needed
  • Support detailed program specifications relating to the current technical and developmental environment
  • Think creatively and contribute holistically to the system implementation and development lifecycle
  • Communicate with others in product groups to gain needed information
  • Create, maintain and train on new job aids and processes
  • Serve as process owner for customer service processes within the Sales Support Team
  • Actively resolve problems through solution based methodology
  • Units focused including but not limited to Shared Warehouses, Shared Bins, LP’s, Promoters, Trubulk, Probulk, Batch Tracking, Replant, Product Transfers and Units Settlement
Qualifications for support consultant
  • General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer
  • This is a full time role on a rotating roster
  • IT literacy (AutoCAD
  • Bachelor’s degree in MIS, Computer Science, or related degree
  • 1-3 years of related experience working with complex, integrated IT systems and applications
  • Ability to multi-task and quickly adapt to new and changing situations
5

Support Consultant Job Description

Job Description Example
Our company is searching for experienced candidates for the position of support consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support consultant
  • Migration from legacy platforms to new platforms
  • Implementing new customer systems
  • Delivering training, understanding and demonstration of best practices, periodic review of customer system setup to maximise value, and clear reinforcement of the solution ROI to support renewal of contractsOngoing training and support for customers
  • Conducting solution reviews
  • Regular liaison with, sales specialists and account managers to identify and co-operate on retention and revenue growth activities
  • Liaise with product owners, sales specialists and account managers to ensure support required for existing and future products is provided to the senior management team for inclusion to the annual planning process
  • Produce and advise product groups on Go to Market strategies
  • Tradeshow execution and coordination
  • Arrange photo shoots, write video scripts, shot lists (can include animations)
  • Analysing and resolving Incidents raised by customers using supported software, ensuring that Service Level targets are met
Qualifications for support consultant
  • Experience working with technical and non-technical staff and end users
  • Design and implementation of TACACS
  • An in-depth understanding and experience of configuration best practice, with focus around security
  • Ideal candidate would also have in-depth experience with Office LAN’s, VOIP and Printer networks
  • Ability to learn various internal applications to assist the Sale team
  • 2+ years of professional experience within Information Technology, Business, or Consulting field

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