Database Support Job Description
Database support
provides support for two or more database platforms (Oracle, SQL Server, HANA, MemSQL, PostgreSQL) across multiple OS environments (Windows, Linux).
Database Support Duties & Responsibilities
To write an effective database support job description, begin by listing detailed duties, responsibilities and expectations. We have included database support job description templates that you can modify and use.
Sample responsibilities for this position include:
Oracle Database Administration & Maintenance on Unix| Linux| Sun Solaris & Windows platform
Perl, Unix Shell Scripting, or Windows power shell scripting experience
Within 1 month be familiar with all internal systems and Support tools
Within 2 months field incoming technical issues from customers
Within 2 months, participate in product training enabling product support of customers using latest Support tools
Within 3 months, have the capability of providing after-hours support and weekend support, if required
On a daily basis, maintain a personal queue of ongoing customer issues until resolution and customer interface with R&D and other DSG resources to bring escalated issues to resolution
Document all customer case details within our case tracking system
Be pro-active in creating & publishing documentation in a customer focussed Knowledge Centred Support (KCS) environment
Developing and attending training for self-improvement to assist and share knowledge with other engineers
Database Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Database Support
List any licenses or certifications required by the position: OCP, DBA, OCM, ITIL, SQL, MCT, MCDBA, MCSD, OCA, II
Education for Database Support
Typically a job would require a certain level of education.
Employers hiring for the database support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Technical, Physics, Science, Math, Management Information Systems, Chemistry, Communication, Technology
Skills for Database Support
Desired skills for database support include:
Linux
UNIX
Oracle Database
Window
Relevant OS-system
Windows
New products released in the market for supported product
High Availability setup
Continuous Integration systems
Excel
Desired experience for database support includes:
Initiate, participate or lead, local and global projects
Contribute with new ideas and theories to assist colleagues in brainstorming sessions for support cases
2+ years MSSQL experience with strong relational databases knowledge
Experience in a large database environments
At least 2 years experience in MSSQL (relational databases knowledge)
At least 1 year experience in MSSQL troubleshooting
Database Support Examples
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Database Support Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of database support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for database support
- Rman Backup & Recovery online | Offline | Archivelog backup
- Export & Import using exp/imp and oracle data pump
- Configuration of Oracle Net Services & Listener | Stop & Start of Listener
- Able to read and understand backup shell script
- Able to write Basic SQL statements
- Candidate must be willing to improve skill in Database Area
- Candidate must be willing to work for OnCall
- Self motivation and the ability to work under pressure
- A high level of professionalism and accuracy
- Coordinates and monitors troubleshooting to isolate and diagnose common system problems
Qualifications for database support
- MSSQL server 2005/2008/2008R2 experience
- 3 or more years of progressive responsibilities in IT with two or more years of database experience, systems engineering, systems administration or other Technology Management-related expertise
- Demonstrated ability to perform incident and problem management
- Working knowledge of a relational database (Teradata, Oracle, SQL Server, PostGres) as a DBA, CDBA or developer
- Providing support of an Infrastructure or shared services environment
- Managing projects across functional areas
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Database Support Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of database support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for database support
- Creates temporary “work-around” for immediate customer issues where appropriate
- Documents and logs all contacts and actions into remedy per specified guidelines
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers
- Ability to diagnose, troubleshoots, obtain results, provide solutions for a broad range of technical problems
- 2 years of experience in understanding of hardware for related systems and/or applications
- Ability to understand the global corporate picture
- Interpersonal Skills, specifically working with customers
- PC/Workstation skills including but not limited to proficiency in Microsoft Office, all Microsoft operating systems
- Complete working knowledge or major Internet browsers IE, Chrome, Firefox, and Safari, settings, cache clearing, reset
- Functional knowledge of smart phone’s and tables in reference to applications and mobile browsers
Qualifications for database support
- Ability to provide 24/7 support as needed
- Demonstrated a concern for quality and customer satisfaction
- Working knowledge of a Teradata database environment
- Track record as highly motivated, self-directed and accountable for delivering results
- Continuous improvement philosophy and practice, making process improvement a priority while looking for and implementing changes that deliver improved performance
- Identifies innovative opportunities to do the right thing for the business
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Database Support Job Description
Job Description Example
Our innovative and growing company is hiring for a database support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for database support
- Some major database working knowledge (MS SQL, or Oracle)
- Scanning hardware, input device knowledge would be helpful
- Knowledge of ODBC and JDBC, to include the setup and configuration of the Microsoft ODBC manager and Oracle Java JRE/JVM
- TCP/IP working knowledge
- Assist with DBA Team and District reporting
- Customer interface, for our wide variety of customers
- With the team, help generate and provide recommendations into Technical Plans, that leverage new database DBMS features/capabilities and best practices
- Help maintain an effective, healthy and productive relationship with our CGI India DBA team partners
- Provide daily monitoring of incidents and requests with the client to ensure incidents and requests are handled in a timely and proper manner
- Work with CGI Service Delivery groups to improve and streamline ongoing IT service delivery to the client
Qualifications for database support
- Understanding of Open Database Connectivity concepts
- Project Management - developing or contributing to a plan, looking for interdependencies, executing the plan and following up on tasks required of people outside the department
- Coordinate each GCD update with the business units who supply source data and with the bureau who execute the update
- Experience with online analytics systems such as Omniture, Coremetrics, Webtrends, Google Analytics would be advantageous
- Of hands-on technical working experience with administrating and optimizing
- Ability to train branch personnel to perform the SeaWatch task
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Database Support Job Description
Job Description Example
Our growing company is looking for a database support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for database support
- Participating in RCA activities defined within their cluster
- Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
- Record daily activities according to standard scheduling and reporting practices
- Install, configure and maintain a variety of database technologies
- Automate processes via scripting
- Develop internal dashboards
- Enhance database security
- Create reports in Tableau for Database Capacity Planning
- Support Database consolidation strategy
- Automate Exadata administration tasks
Qualifications for database support
- Direct Teradata, Green Plum or PostGres knowledge
- Associates or Bachelor's Degree or advanced level IT certification preferred
- OCP, ICCP CDMP, MSSDC Certification (A minimum of one is required)
- 5+ years as a SQL Server DBA using associated toolsets such as SQL Admin Studio, MVC, BI, SSRS
- EPIC experience a plus (Epic Claritry, Cogito)
- Experience managing the delivery of IT services to an “arms-length” client with minimum 5 years’ experience
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Database Support Job Description
Job Description Example
Our innovative and growing company is hiring for a database support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for database support
- Translation of area/division goals into performance objectives
- Delivery Management including oversight for project planning, resource identification and scheduling, control of costs and relationship management
- Support Delivery Leadership during critical customer escalations
- Participation in development and execution of Support Delivery Innovation initiatives
- Accountability for Operational Performance
- Execution of Organizational change/management initiatives
- Solution delivery coordination with other lines of businesses Support, Consulting, and Product Development
- Support after-hours critical incidents by troubleshooting and/or working with other internal or external teams to drive issues to resolution
- Create needed scripts for data-gather and analysis for production issues
- Slave Upgrades - Supports new and existing DPV upgrades and releases
Qualifications for database support
- Software installation and testing
- Experience in the IT industry with preference for Database Administration production support services, occasionally involving some intermediate-level Project manager involvement, as well
- Experience in the IT industry with preference to the Telecom vertical
- The ideal candidate will be able to work independently with minimal day-to-day guidance, is able to pull together various groups within CGI and facilitate solutions to problems, and is able to champion client issues within a large CGI IT operations group
- A good, mid-level understanding of how networks, data centers, storage, databases, applications and servers work together as an integrated IT environment that enables the client to conduct their business
- Ability to understand technical documents that describe either existing or proposed IT scenarios for the client