IT Production Support Job Description
IT production support
provides centralized monitoring, first line problem diagnosis and resolution for computing systems and mainframe technologies including batch streams on both the mainframe and open systems (Windows, Unix/Linux).
IT Production Support Duties & Responsibilities
To write an effective IT production support job description, begin by listing detailed duties, responsibilities and expectations. We have included IT production support job description templates that you can modify and use.
Sample responsibilities for this position include:
Production Support for applications Bank and Brokerage House
Attention to user reports Level 1 and Level 2
Scale and track users report Level 3
Gain experience learning and using Tableau, Alteryx, and OpenText in the delivery of Data Visualizations
Analyze, clean and prepare data for use by the data visualization tools
Create materialized views for optimized performance of data visualizations
Create algorithms for predictive analytics
Learn about the Motion Pictures production process and the key indicators of financial and operational performance
Ticket logging, updating and tracking – working in an organised fashion to ensure that all issues are dealt with effectively and details captured to enable team working
Monitoring service provided to clients, troubleshooting issues
IT Production Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Production Support
List any licenses or certifications required by the position: ITIL, PMP, PM, CSM
Education for IT Production Support
Typically a job would require a certain level of education.
Employers hiring for the IT production support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Computer Science, Education, Information Systems, Technical, Engineering, Business, Information Technology, Associates, Technology, Business/Administration
Skills for IT Production Support
Desired skills for IT production support include:
Company software products
Open systems operating systems
Mainframe
Banking applications and their interdependencies
Airline industry
Alternative SQL
General understanding and the ability to write queries
ORM Frameworks is acceptable
Self-Service check-in application
UNIX
Desired experience for IT production support includes:
Performs operational procedures (extraction, corrections, controls reconciliations, month end
6-8 years experience supporting web-based and vendor applications
6-8 years project and team management experience using formal software methodologies within an offshore model
Experience leading multiple projects and applications concurrently
Experience working with vendor teams delivering large, complex projects, ideally in a SAAS environment
Experience with budgeting and financial modeling
IT Production Support Examples
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IT Production Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT production support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT production support
- Leading/managing the technical, scheduling, and workflow components of small to medium sized technical projects/initiatives
- Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools
- Diagnoses, isolates and corrects data and performance faults in the systems involved
- Executes planned and ad-hoc corrective maintenance to sustain continuous system operations
- Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures
- Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems
- Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents
- Executes quality control tasks as directed
- Develops conversion and tool implementation plans
- Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
Qualifications for IT production support
- Extensive business analysis experience in large corporate environments working with high-touch clients, previous consulting experience a significant plus
- General knowledge of the filmed entertainment industry, previous experience at a major studio is a significant plus
- Experience working in a desktop role
- Able to be flexible with regards to working hours
- A minimum of 3 years of IT or Desktop Support/System Administration
- Experience supporting a production office and software (ie
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IT Production Support Job Description
Job Description Example
Our growing company is looking for an IT production support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT production support
- Provide timely, professional, straight forward (non-technical) communications
- Provide oversight for the 24 hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements
- Provide back up support and recommendations for failed processing related to the 24 hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data
- May also interact with suppliers and contractors when warranted and if permitted
- Support user enhancement requests and early engagement activities
- Responsible for the applicable testing and implementation of production fixes, enhancements, testing and providing 24x7 on-call support (when needed)
- Technical project leadership to design and implement infrastructure to support IT services and business requirements
- Lead and assist in advanced troubleshooting of complex issues that cross multiple groups, applying core knowledge and troubleshooting to lead group to resolution
- Develop and maintain the company’s infrastructure desktop documents (policies, standards, baselines, guidelines and procedures)
- Manage multiple tasks and projects effectively, engaging in conflict resolution and routinely interacting in cross-functional groups
Qualifications for IT production support
- With MS Excel-VBA knowledge will be an advantage
- Demonstrated ability to manage and deliver on multiple projects on time
- Familiar with Hadoop development tools & utilities (Pig, Hive, Java, Sqoop, Flume, ) and CDH
- Working experience with Source Code Repository systems and data lineage standards is essential
- Experience with orchestration workflows and high-level configuration management concepts and implementations and automation tools such as Puppet or Saltstack
- Executes operational procudures (extraction, corrections, reconciliation of controls, month ends)
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IT Production Support Job Description
Job Description Example
Our growing company is looking to fill the role of IT production support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT production support
- Use effective measures to respond to infrastructure desktop alerts
- Ability to work after-hours / weekend, as required
- Maintaining and enhancing the QRM group’s production systems and models
- Creating and enhancing tools for portfolio managers to utilize in investment decision making process
- Manage the interaction between QRM and various groups within PFI
- Project manage and serve as key liaison between the PFI systems group and QRM in a number of new initiatives
- Coordinate and implement Trading and Fuels Oracle configuration environment changes
- Collaborates with business and technology teams to develop basic to moderately complex code for internal and external client software solutions
- Analyzes, modifies, and develops moderately complex code/unit testing in order to develop concise application documentation
- Bachelor Degree or College Diplomas, relevant work experience
Qualifications for IT production support
- Good ETL knowledge (Oracel warehouse builder, SSIS)
- Regional working experience 2-5 years (preferred)
- Strong working knowledge of Banking operations (preferred)
- 1+ year of experience in Windows Server and Data base administration
- Corporate Services business process
- Undergraduate Degree in Computer Science or Computer Information Systems
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IT Production Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of IT production support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT production support
- Must have above average oral and written communication skills (strong documentation skills)
- Advanced PC skills in appropriate Microsoft Office programs required
- Experience working in a batch processing environment and a Linux environment is an asset
- Scripting knowledge in bash, perl, awk
- This position requires demonstration of excellent customer service skills
- Develop internal IT Service Level Agreements between the IT Production Services function and other IT functions necessary to support our business and with vendors of all service related issues that are the responsibility of the solution provider
- Candidate must possess at least a Bachelor's Degree, Master's Degree / Post Graduate Degree, Computer Science/Information Technology or equivalent
- Knowledge/experience in web programming (.Net/Java/HTML5), Android/iOS mobile application development
- Resolve Incident Management issues from triage through to resolution
- Managing the running of daily batch processing and scheduled production activities
Qualifications for IT production support
- 15+ years of experience working as a technical individual contributor
- 8+ years of technical operations support staff
- 1-2 years of working in DevOps environment
- 3-4 years managing production environments and automated deployments
- Must have a bachelor’s Degree, MIS or Computer Science + 2 yrs
- Microsoft Windows 7 / 8.1/ 10 32-bit/64-bit Operating Systems
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IT Production Support Job Description
Job Description Example
Our innovative and growing company is hiring for an IT production support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT production support
- Act as a support liaison between the Business Analyst team and market shareholders to communicate upcoming priorities and releasing of bug defects
- Software testing and validation of bug defects
- Work closely with the IT Production Support Manager to ensure that issues are being addressed for future software enhancement releases
- Provide technical support for several applications in the SDLC and troubleshoots issues
- Planning and coordinating the resources and capabilities required to design new or changed services
- Planning and managing support for incident management tools and processes
- Ensuring the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements
- Coordinating interfaces between incident management & service management processes, across projects, suppliers and service teams
- Coordinating interfaces between design coordination, service transition planning and reporting and other processes
- Collaborate with management to improve and customize reports related to production support
Qualifications for IT production support
- Experience with desktop/laptop configurations, network technologies and security
- Experience with Remote Access Technologies (Citrix/Global Protect)
- Experience with Scripting and Coding Tools (PowerShell, Visual Basic, HTA)
- Experience with Multilingual User Interfaces for Microsoft Windows and Office products
- Experience with Virtual Desktop Technologies (VMware)
- Experieince with Multi-Function Devices/Printers (Xerox/Ricoh)