Support Production Job Description
Support production
provides 2nd/3rd line expert support of the EE Unix, Linux and Windows servers within the Customer Centric Operations department.
Support Production Duties & Responsibilities
To write an effective support production job description, begin by listing detailed duties, responsibilities and expectations. We have included support production job description templates that you can modify and use.
Sample responsibilities for this position include:
Implement change controls relating to Production batch and file transmissions
Coordinate escalation of issues with other support areas
Proven experience of providing Information Technology (IT) support and dealing with Business Users on support or requirement gathering within a financial institution
The ability to facilitate client discussions, collaborate with clients and identify engagement follow-on opportunities
An understanding of where to use processes and how to build and operate a network with a large organisation
Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels
Experience working with virtual and global teams
Broad experience of IT Infrastructure Library (ITIL)/best practice, within a service context within a real time distributed environment
The ability to act as a “Change Agent”, to obtain results through influence
The ability to manage ambiguity, risk, and a changing direction of projects and strategies
Support Production Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Production
List any licenses or certifications required by the position: ITIL, AWS, CDT, ABO, SSL, APICS, DNS, X.509, SOAP, XML
Education for Support Production
Typically a job would require a certain level of education.
Employers hiring for the support production job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Computer Science, Engineering, Technical, Information Systems, Education, Business, Information Technology, Finance, Real Estate, Manufacturing
Skills for Support Production
Desired skills for support production include:
Unix/linux/Sybase/SQL/scripting language
Film projection and editorial equipment
Its use
Repair and the servicing procedures of professional audio equipment
Spreadsheets and databases
Word processing
Market data distribution methods
Perl
Scripting languages: SHELL
Unix / Linux
Desired experience for support production includes:
Sound working knowledge of technical environment (software and hardware), processes, procedures, programming languages and operating systems
Good understanding of business, Bank standards, infrastructure, architecture and technology in related areas
3-5 years of prior software development experience with Microsoft web technologies
Well versed with Waterfall and Agile development practices
Experience of writing formal design specification documents from requirements
Microsoft .NET technologies with emphasis on C#, ASP.NET, HTML, XML and Web Services
Support Production Examples
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Support Production Job Description
Job Description Example
Our company is looking to fill the role of support production. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support production
- Overall Guardian and Owner of the production environment that includes both infrastructure and application components
- Leverage structured problem solving skills to coordinate multi-disciplinary problem resolution (involving the appropriate resources and making fixes as quickly as possible) and work with Problem management to ensure procedures are followed and all problems within scope are documented and closed appropriately
- Participate in system design improvements and performance enhancements
- Work with IT & business partners to define system metrics and SLAs
- Develop Reports on the Performance and Capacity of Supported environments and provide feedback and/or recommendations based on metrics collected
- Participation in design & code reviews
- Ensures that adequate monitoring is in place for applications within the portfolio
- Maintains system support documentations and Maintains inventory of applications and associated artifacts (DR plans, contingency plans, support guides, CIs)
- Participate in DR exercises to recover applications and provide support to Ops testers
- Contributes to IT standards development and enforcement
Qualifications for support production
- Experience using Sysprep and building/deploying custom images in a Windows environment using Microsoft Deployment or other imaging software (Acronis, Windows Deployment)
- Excel valuations, financial analysis and market research experience
- Prior experience in investment sales or capital markets a plus
- Bachelor’s Degree in Finance or Real Estate and exceptional academic credentials required (please indicate GPA on resume)
- Proficiency with Argus is strongly preferred
- Experience valuing both Office and Industrial property types a plus
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Support Production Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support production. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support production
- Understand of CI/CD
- Documentation are available
- Perform system analysis and ad hoc reporting for Finance, Data Marketing, Legal, Business Partners
- Assists operation in cleaning product spills caused by process related problems
- Cleans grounds and empties dumpsters
- Cleans assigned area as per Master Sanitation Schedule
- Reports recurring problems to supervisor so they can be eliminated
- Paints structural steel as needed
- Makes effective use of tools and resources, such as DDF, BBI, Controlm, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, to solve the problem
- Assists in defining external and internal customer problems and needs
Qualifications for support production
- Demonstrate work safe first attitude and abides by all safety guidelines and procedures with constant vigilance
- Demonstrate good housekeeping procedures
- Perform other related duties as assigned, including mandatory cross-training in other roles
- Experience in Service Now and TCM
- At least 2 years of experience in Production Support
- Bachelor's degree in Business Administration or Bachelor's degree in Information Technology
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Support Production Job Description
Job Description Example
Our company is hiring for a support production. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support production
- Assist with receipt of customer returns per QAP/SP
- Monitor and revise weekly I50 report
- Drives delivery truck as needed throughout the day to and from customer site collecting and
- Properly tracking all paperwork and making specified deliveries on time as directed while following all safety and quality standards
- Participate in ergonomic exercises
- Inspects each incoming shipment to verify that all material is identified correctly
- Verifies that all certifications and/or other documentation as required per the Purchase Order are with the shipment and correct
- Documents all nonconforming material on the Nonconforming Material Document (NMD)
- Operates forklift when required
- Input daily inventory transactions
Qualifications for support production
- Exceptional communication, organization, and time management skills • Ability to coach the team to reach their highest potential • Collaborative approach to driving decisions
- Associates Degree, military experience, or combination of relevant education and experience
- At least 2 Years of IT experience/Production Support
- Experience with Windows, Unix, Oracle
- At least 1 year of experience in Networking
- At least 1 year of experience in WEB
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Support Production Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of support production. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support production
- Work with planning and quoting representatives daily to ensure all possible problems are corrected so that order can ship without delay
- Make sure the required transactions for all customer rejections that are brought to this area, ensuring parts are put either back into inventory, new shipper is produced or parts are scrapped depending upon NMD disposition
- Periodically updating work instructions for the work center
- Work with IT to make corrections or improvements when needed or when system goes down
- Express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
- Deal with complex information, processes and relationships to derive a simple solution
- Supporting critical enterprise software via incident handling and service requests
- Performing maintenance on critical production servers
- Improving existing support materials and processes
- Joining an overnight coverage rotation for incident handling
Qualifications for support production
- Direct and coordinate the actions taken by department personnel and external technical support groups required to resolve problems in a timely and efficient manner
- Provide leadership, direction, development, and supervision to staff
- Ensure timely and accurate performance communications
- Work with ITO to support upgrades and enhancements to the infrastructure
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, , executive, management, individual contributors
- Good understanding of Fixed income products (Credit and Swaps a bonus) with knowledge of Risk, Position and P&L Management, Order Management
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Support Production Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support production. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support production
- Serves as a mentor for Support professionals
- Serves as a liaison to Technical Support, Product and Development for technical issues
- Verifies Knowledge Center submissions
- Facilitates a high level of communication with customers and Bottomline employees
- Supports and maintains established resolution timelines for customer issues
- Handles new product introductions
- Tests customer applications using the appropriate software platform and hardware emulating client site configurations as needed
- Responsible for managing the Change Management Process
- Responsible for managing the Production Support Process
- Supervise staff of Windows Administrators, Data Base Administrators, AS-400 Administrators
Qualifications for support production
- IT production support experience providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
- Has 4+ years of experience in support or application development, ideally in an enterprise environment with a focus on software support
- Has a technical degree from a respected university
- Has coding experience, either via work, or via a technical education
- Is a quick, analytical thinker, and excellent problem solver under pressure
- Can communicate clearly and excellently with a wide variety of people / functions and in a wide variety of formats (verbally, in writing)