Services Supervisor Job Description
Services supervisor
provides information and presentations in MS Excel and PowerPoint.
Services Supervisor Duties & Responsibilities
To write an effective services supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included services supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Review and analyze productivity and quality reports
Collect and review shareholder documentation, including application forms and anti-money laundering documentation
Ensure the BAU (business as usual) procedure is followed when dealing with Investors and Clients around the follow-up of incomplete documentation
Liaise with other TA units to ensure a timely resolution to queries /requests
Maintain a central source for reference material
Advise Manager of all issues, ensuring closure of same and suggest resolution where possible
Ensure that inter-dependencies are managed so that deadlines are adhered to
Responsible for supporting documentation sampling and gathering for MLRO/Audit Trustee visits and reporting to MLRO/Audit Trustee
Manage staff effectively and ensure all aspects of daily, weekly, monthly checklists are signed off efficiently
Monitor and assure a safe work environment through process adherence and hazard elimination/mitigation(PPE, Lockout/Tag-out, Machine Guarding, ) and hazard elimination/mitigation
Services Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Services Supervisor
List any licenses or certifications required by the position: IEHA, ASHES, CPR, TIPS, ITIL, EMT, PCCN, CCRN, CPA, USSA
Education for Services Supervisor
Typically a job would require a certain level of education.
Employers hiring for the services supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Associates, Business, Technical, Management, Social Work, Business/Administration, Human Services, Science, Health
Skills for Services Supervisor
Desired skills for services supervisor include:
Various computer software programs
Company reporting and associate timekeeping systems
Property management systems
Outlook
Excel
Sanitation
Internet
PowerPoint
MS Office products
Word and Excel
Desired experience for services supervisor includes:
At least 4 years of prior customer service management and supervisory experience in a Transfer Agency environment
Demonstrated ability to monitor, coordinate and manage difficult and complex service/operational situations
Working knowledge of Project and Process management methodologies
Thorough understanding of today’s technology in the area of computers, network communications, and industrial controls
Bachelors degree in electronics, computer science, or extensive electronic experience
Proficient in the use of business PC applications (spreadsheet, word processor)
Services Supervisor Examples
1
Services Supervisor Job Description
Job Description Example
Our company is looking for a services supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services supervisor
- Responsible for people leadership, employee development, coaching, inspiring team and developing a high-performance culture
- Work with Operations Manager to identify team productivity metrics, set goals, create reporting, and drive efficiency gains
- Report and analyze data necessary to monitor team efficiency and work with the Operations Manager to identify opportunities to streamline processes and increase automation
- Ensure staff have the tools to identify and resolve issues quickly and efficiently using troubleshooting techniques
- Facilitate sharing ideas, processes, and good customer service practices
- Responsible for staffing, scheduling, recruiting, interviewing, hiring, and new employee orientation
- Foster strong relationships with hub executives and local leaders
- Implement new strategies and policies for office improvement and employee satisfaction
- Work closely with building management and variety of vendors, including parking, security, and leasing
- Engage with other REWS hub managers to streamline processes
Qualifications for services supervisor
- Proven track record in liaising with Shareholders, Distributors and Clients
- Experience working in retail or hospitality preferred
- Lean Six Sigma certification is preferred
- Education equivalent to Bachelor’s Degree in area of General Science or the equivalent in work related experience
- Establish work procedures and processes that support program, company and departmental standards, procedures and strategic directives
- Develop and manage budget for hub and strategically engage vendors to stay within limits
2
Services Supervisor Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of services supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services supervisor
- Recommends cost savings initiatives
- Oversees fueling accounting and station accounting processes
- Oversee all station supply ordering and delivery
- Builds strong working relationship with Customer Experience Finance (HDQ) and counterparts at other hubs
- Leads team focused on operational analysis and the optimization of the ORD hub
- Creates models for improved real-time and historical trend analysis and reporting
- Develops presentations for senior management
- Focuses on the expansion of team skills, abilities, professional development
- Provide supervision of 2-5 employees
- Provide bindery services for large format projects (cutting, laminating, etc)
Qualifications for services supervisor
- Prior experience leading a team is preferred
- Associates degree and at least five (5) years experience as a secretary/administrative assistant with experience in project management or supervisory experience OR Bachelors degree with at least two (2) years supervisory, secretarial or project management experience, preferably in a law firm environment, or equivalent
- Pulls from files and reproduces copies of drawings, forms and documents as required
- Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
- Scans customer’s documents as required
- Sorts and delivers mail for all buildings as required
3
Services Supervisor Job Description
Job Description Example
Our company is looking for a services supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services supervisor
- Improve customer service and satisfaction by providing a positive environment for staff and providing them with professional growth opportunities
- Provide support to special events and/or programs including football games, orientation, student registration, or other similar activities
- Learns and develops familiarity with and can operate within cost center budget boundaries
- Full knowledge of continuous improvement tools such as Lean Mfg., Six Sigma, or other improvement disciplines
- Executes programs to drive continuous improvement processes designed to maximize operational effectiveness
- Executes programs designed to develop the necessary staff skills and ongoing employees development
- Learns and develops familiarity with developing reports to analyze failure data in order to prioritize efforts for corrective action or process improvement
- Executes against requirements of relevant governing regulations
- Supports the proper disposal of scrap or other materials in environmentally safe manners
- Provides leadership in emergency situations such as building evacuations or in cases of employee emergencies
Qualifications for services supervisor
- Understands the goals, objectives, and priorities of other departments of the company and works to align repair goals along with those
- Full understanding and demonstrated behaviors in accordance with DACCA
- Acquires, develops, and evaluates talent to maximize employee potential
- Bachelor’s degree equivalent combination of education and experience or equivalent vocational qualification/experience
- 6 + years’ experience in manufacturing/electronic repair/electronic assembly including a minimum 1 year as team lead/supervisor
- Knowledge of mechanical maintenance methods
4
Services Supervisor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of services supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services supervisor
- Problem solves complaints of residents and families relating to care and housekeeping services
- Interviews and makes hiring recommendations for Resident Care Aids and housekeepers
- Meets at least quarterly with each Resident Care Aid/Housekeeper for a documented work progress review
- Trains, schedules, and oversees the work of the care clerk
- Determines need and schedules outside agency staff when necessary
- Overall responsibility for ensuring that all IT operations are executed smoothly in the region
- Provide leadership and direction to the GC EPS team to enable Business Units and Functions in the achievement of their respective business objectives through excellent IT support and operations
- Collaborate effectively with Global IT to implement and lead compliance with global standards on IT hardware and software including lifecycle management
- Initiate new IT projects to improve Greater China region
- Identify current and potential problematic areas and assess new opportunities within Greater China region and implement strategic solutions in time
Qualifications for services supervisor
- Research and resolve complaints and supply order issues
- Develop deep market knowledge of customers and toxicology
- Maintains a high level of ethical behaviour at all times
- Adheres to pricing, contracting, shipping, and compliance guidelines at all times
- Maintains ethical client interactions at all times
- 2+ years in client support/customer service
5
Services Supervisor Job Description
Job Description Example
Our company is looking to fill the role of services supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services supervisor
- Maintains accurate records and the reporting of all inventory movements to and from customer
- Performs all goods issues in a timely manner
- Responsible for receiving, checking, unpacking and booking into stock all incoming deliveries, and ensuring they are done in a timely manner
- Reports any discrepancies for short shipments or damaged goods received for local & international shipments using the correct process and documentation depending on vendor
- Responsible for incoming inspection of all goods received into inventory
- Ensures accuracy of all inventory held in stock by being active in inventory APIs and cycle counts
- Ensures that all exported shipments are properly packed, marked, labeled and documented correctly
- Ensures that all dangerous goods are properly packed, marked, labeled and documented to meet current legislative requirements
- Continues to seek ways of improving and developing the inventory services processes
- Takes an active role in identifying non-conformances and be positive by introducing recommendation and improvements
Qualifications for services supervisor
- Bachelor’s degree or above in Information Technology
- 3+ years of working experience in management role
- 5+years of IT experience in an international environment
- Fluency in English (Speak/Written) is a must
- Business Level in Chinese (Speaking/Written) is Must
- Ability to resolve conflicts with the goal of creating a win-win situation