Support Services Supervisor Job Description
Support services supervisor
provides customer support for standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
Support Services Supervisor Duties & Responsibilities
To write an effective support services supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included support services supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintains working knowledge of report generator applications, TTS system, and Microsoft applications such as Word, Excel
Monitor individual employee performance against defined service levels and standards
Develop and maintain an effective best practices to recruit, develop and retain the best support agents
In conjunction with the Product Support Management Team help create a recognition plan to acknowledge and recognize “Support Stars”
Work closely with other functional groups such as product management, finance, and services teams to coordinate efforts for improving processes and correcting customer issues
Maintain and enhance a close relationship with the sales team to ensure an overall positive experience for the customer and support sales efforts
Deliver daily/weekly/monthly updates regarding performance, trending and issues for the Support Manager and Director as appropriate
Partner with the training team to broaden the skill sets of the existing staff and improve quality of support by providing data, regular feedback, regular training programs and team needs
Marketing our support services and business model
Of the Finance & Accounting department
Support Services Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Services Supervisor
List any licenses or certifications required by the position: BLS, ITIL, FEMA, HEART, CPR, NYC, EMT, PE, COR, FAC
Education for Support Services Supervisor
Typically a job would require a certain level of education.
Employers hiring for the support services supervisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Associates, Business, Management, Business/Administration, Graduate, Leadership, Technical, Computer Science, Performance
Skills for Support Services Supervisor
Desired skills for support services supervisor include:
Excel
Outlook
Microsoft Office
Infection control procedures
Management theories and principles
Medical terminology
Proper waste disposal and standard precautionary measures
Microsoft Word
Asset
Evidence-based practices
Desired experience for support services supervisor includes:
Develop, propose and assist in implementing strategies to improve the client service experience
Participate in quality initiatives (ex
2+ years of Help Desk Management experience in maintaining and supporting applications and supervising Help Desk Technicians
Associates degree or higher preferred but not required
Outstanding troubleshooting abilities
Understanding of LAN/WAN environments
Support Services Supervisor Examples
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Support Services Supervisor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of support services supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support services supervisor
- Oversees National Collections Services (NCS)/Central Financial Control (CFC) requests for accuracy and timely completion
- Works collaboratively with team members to identify, assess, and provide feedback to the organization to improve work processes, identify gaps, and ensure procedures are in compliance with company policies and standards
- Prepares and distributes monthly and quarterly Department reports
- Oversees day-to-day resource responsibilities for AUCA FSSC to include the management of internal and external email, fax, and telephone queues, project management, accounting adjustment approvals, and quality assurance
- Participates in the development and revision of department policy and operating procedures
- Represents the group as primary contact with internal or external customers
- Participates in the planning, selection, retention, and development of human resources to ensure the availability of the required staff
- Effectively trains coordinators in performance of their duties as required
- Interviews applicants for vacant positions as needed using appropriate interview techniques
- Prepares performance evaluations of team staff members as needed
Qualifications for support services supervisor
- Prepare and present documentation on Corporate Action related issues to clients both here and in the client’s offices where required
- Ability to effectively multi-task and meet project deadlines
- Ability to track and trend problems and identify solutions
- Effectively communicates with vendor to align mission and objectives
- Must have a service oriented focus
- Must be well organized and able to prioritize
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Support Services Supervisor Job Description
Job Description Example
Our company is looking for a support services supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support services supervisor
- Completes documentation for management follow up
- Performs all essential duties & responsibilities of a Sales Gallery Associate
- Submit orders for miscellaneous items (cleaning supplies, canned drinks, ) as necessary
- Maintains a positive attitude with everyone while on property
- Responsible for ongoing space planning needs to ensure efficient use of space and that all staff have adequate work space and the proper equipment
- Ensures staffing is maintained throughout operational hours by managing shift and schedules in accordance with service level agreements
- Monitors and audits compliance with SOX control policies and procedures performed by the Service Desk
- Acts as an escalation point for support services customer service issues or IT problem management
- Reviews and produces metrics for support teams
- Ensures Knowledge Base is maintained and updated
Qualifications for support services supervisor
- Must possess solid judgment and have strong decision making skills
- May require flexibility with work schedule (beyond 40 hours)
- Must follow company and departmental procedures, policies, guidelines and checklists, as required by the position
- Must have strong attention to detail, the ability to multi-task, prioritize effectively and strong organizational skills
- Fluency in multiple European languages preferred
- High level ability to professionally represent Client Services Support across all lines of business
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Support Services Supervisor Job Description
Job Description Example
Our company is looking to fill the role of support services supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support services supervisor
- Proactively arranges staff training and awareness in order to maintain skillset of team members
- Performs briefings to Service desk on changes or deployments that may impact volumes at the Service Desk
- Assists Service Desk team in providing first line support when workloads are high, or where additional experience/expertise is required
- Participates in future development, enhancements and maintenance of IT Service Management system
- Develops or approves recommendations to change policies and procedures
- Ensures all EDI reports are worked timely to optimize cash flow
- Communicate key business initiatives, monthly metric standings, core business values to the routers
- Ensure daily work queues are supervised, and appropriate resources are assigned to meet district needs
- Oversee daily reports to management on work status
- Ensure controls are monitored to maintain high quality of work and low error rates
Qualifications for support services supervisor
- Assist in developing and maintaining relationships with strategic clients through scheduled health check calls, conference calls
- Works effectively under pressure with heavy volumes
- Focus on ongoing training and skill development
- Minimum requirements of High School Diploma or GED and 2 years of customer service
- Typically requires a Bachelor’s degree and six or more years progressive experience
- Must be a critical/independent thinker, be self directed and have strong analytical skills
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Support Services Supervisor Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support services supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support services supervisor
- Be available to team members to handle daily business issues and facilitate communication between routers and districts where issues arise
- Fully understand the Router’s job function, daily activities, and work expectations
- Perform random route observations to ensure proper procedures are being followed
- Any other projects or tasks as required
- Evaluate and ensure processes for Implementation to include accurate and timely completion of documentation setup and training for business members
- Stay abreast of changes in ACH Rules and Guidelines rules related to other TS services
- Coordinates the daily activities of the Campaign Management professional team
- Contributes to development of Veterinary Software and Services-(VSS)-FSR strategy, operating policies and procedures and leads/contributes to process/other improvements based on evaluation of existing procedures and business needs
- Direct and supervise activities of staff in assigned area
- Oversee area operations and prioritize workflow to meet the needs of the department and ensure efficient and financially sound operations
Qualifications for support services supervisor
- Ability to develop call forecasts and staffing models based interval call data
- Windows environment experience/expertise
- Demonstrated customer service skills and ability to work well under pressure
- Familiarity and experience with Sarbanes-Oxley and control frameworks
- Ability to recognize priority issues and escalate with effective communication
- 2-4 years recent help desk lead or management responsibility
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Support Services Supervisor Job Description
Job Description Example
Our growing company is hiring for a support services supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support services supervisor
- Complete all required documentation and produces necessary reports
- Communicate and ensure compliance with quality standards and improvement initiatives
- Review the development of piping and storage schematics, departmental standard designs, process flow sheets & piping & instrumentation diagrams for all production & storage facilities and WG’s major and minor gate stations services
- Supervise and coordinate all activities of the departmental personnel
- Work closely with all departments in the coordination of the Patient Transportation department's activities
- Solves issues associated with transport as appropriate
- Oversee the linen and uniform programs with the hospital
- Performs all duties and responsibilities of Lead Lab Assistant
- Monitors material management, including equipment justification and inventory/supply control
- Anticipates workload and production capacity of workforce
Qualifications for support services supervisor
- Familiarity with ITIL Service Delivery Standard or ITIL certification a plus
- Current Paramedic or EMT certification/all other required certifications
- Driving policy in compliance with AMR policy regarding insurability
- Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study
- Experience as a SSC or EMD
- Ability to employ discretion and confidentiality