Student Support Services Job Description

Student Support Services Job Description

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Student support services provides the required level of knowledge, skills, and ability to successfully perform the functions of the job.

Student Support Services Duties & Responsibilities

To write an effective student support services job description, begin by listing detailed duties, responsibilities and expectations. We have included student support services job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinate in-person meetings via email
Provide both verbal and documented candidate recommendations to Lead Instructors well in advance of course start dates as needed
Own their facilitator recruitment functions including creation and administration of job postings, review of resumes/ online-applications and conducting interviews as neede
Monitor and analyze departmental results and provide strategic recommendations for performance improvements
Provide leadership to department including employee motivation initiatives and effective resource allocation
Provide the team with tools to ensure accurate forecasting
Act as a functional subject matter expert and participating in Academic Partner meetings
Responsible for new employee hiring, orientation, and training
Responsible for continuous learning in the area of student retention
Ensures all programs have up to date and accurate Standard Operating Procedures

Student Support Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Student Support Services

List any licenses or certifications required by the position: NC, NCAA, ESL, BCBA, ABA, CPR, SPED, PBIS

Education for Student Support Services

Typically a job would require a certain level of education.

Employers hiring for the student support services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Counseling, Social Work, Social Sciences, Business, Psychology, Management, Graduate, Communication, Administration

Skills for Student Support Services

Desired skills for student support services include:

Database principles
Follow procedural and policy manual related to the job tasks
General written standards and procedures utilized
Have the ability to read
Interpret
Logic and the ability to troubleshoot and guide solution on both technical and functional operational fronts
Microsoft Office
Structures
Computers
Email

Desired experience for student support services includes:

Strategize with the Manager of Academic Administration to improve department efficiencies, results, and satisfaction ratings
Communicate with faculty, families of students, and students
Maintaining and updating student database
Support students directly through tutoring, assessment administration, and chaperoning for off-campus field trips
Ability to plan, secure commitments, set priorities and work to tight deadlines
Well-organized and have an advanced time management

Student Support Services Examples

1

Student Support Services Job Description

Job Description Example
Our company is searching for experienced candidates for the position of student support services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for student support services
  • Maintains a relationship with external service providers
  • Supports school based special education staff with administrative tasks
  • Ensures that appropriate information is communicated to families in writing, via regular mailings
  • Creates and maintains monitoring tools for due dates and deadlines
  • Supports Director during state reviews
  • Manages Medicaid reporting
  • Conducts Quarterly File Reviews Processes billing for external service providers
  • Maintain SEDS and PowerSchool school databases
  • Support and train case managers to gather and analyze data (assessments, grades, observations, teacher comments, ) prior to requesting evaluations and input information into SEDS
  • Work closely with school psychologists and other related service providers to ensure assessments are completed in a timely manner
Qualifications for student support services
  • Coordinate the implementation of accommodations on state and local testing in collaboration with school teams
  • Provide technical assistance to staff members in order to comply with the ADA and Section 504
  • Serve as the face of the student support team at your campus to all parents, school leaders, staff, and community members
  • Distribute weekly memos to school teams and facilitate department meetings when needed
  • Facilitate small group and whole staff professional development on an as needed basis
  • Attend professional development workshops, conferences, and meetings to stay abreast of current topics in student support services
2

Student Support Services Job Description

Job Description Example
Our company is hiring for a student support services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for student support services
  • Counsels and confers with students providing academic guidance, problem solving and resolution
  • Attends and represents the program, school, and university at professional development workshops, on committees, focus groups, and staff meetings
  • Manages prospective students by maintaining extensive contacts
  • Coordinates and assists with academic events including Information Sessions, Open House, Studio Night, Alumni Events, Convocation
  • Maintains and prepares reports, surveys, and spreadsheets as needed
  • Answer incoming trouble calls from help desk and classrooms
  • Assist ECSS personnel with responding to trouble calls as needed
  • Log trouble calls for departmental tracking purposes
  • Assist ECSS personnel with general maintenance in University classrooms which may include changing projector lamps, cleaning and organizing workstations, testing equipment and assisting professors with various issues as needed
  • Attention to detail is necessary within this position
Qualifications for student support services
  • Demonstrated ability to establish and maintain cooperative and effective working relationships with students, faculty, administrators and classified staff
  • Knowledge of TRIO and Department of Education policies and procedures
  • Knowledge in research design and evaluation strategies and techniques
  • Demonstrated sensitivity to the needs and understanding of the diverse academic, socioeconomic, cultural ethnic backgrounds and physical and learning abilities of students
  • Create and oversee a comprehensive Response to Intervention program
  • Manage and coach the Student Support Services Team, leading weekly team meetings
3

Student Support Services Job Description

Job Description Example
Our company is looking to fill the role of student support services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for student support services
  • Aid teachers to improve on their instructional practice, especially as it relates to discipline, relationships with students, and school culture, in order to ensure the character and academic growth and success of all students
  • Answer phone and assist callers to identify needs, and route incoming calls to appropriate department/program/office
  • Interact and communicate effectively with people over the phone, sometimes in stressful situations
  • Provide excellent, friendly, and high quality and quantity front-line customer service
  • Research campus services, offerings and events to ensure efficient and quality information is being disseminated, using the R25 calendar and other resources
  • Provide campus directory information to callers
  • Provide information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours
  • Update and maintain personal copy of various resources to ensure accurate dispensing of information
  • Compile and update data within templates as related to the Operator role
  • Answer questions and provide some training basics for new operators, on-call substitutes or student assistants
Qualifications for student support services
  • Knowledge of ELL/ESL intervention strategies
  • Excellent organizational, planning, implementation, communication, and decision-making skills
  • Ability to establish relationships and communicate effectively with multiple constituencies
  • Reflective and able to execute in an efficient and effective manner with managers, peers and support personnel
  • Ability to deal with challenging situations and difficult conversations with parents and staff
  • Ability to build an effective team by hiring and developing a strong Student Support Services team
4

Student Support Services Job Description

Job Description Example
Our company is growing rapidly and is looking for a student support services. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for student support services
  • Special projects or unanticipated needs may result in other duties being assigned by OPSS Directors and/or Office Manager
  • Staff and complete tasks prior to or during on-campus events at the direction of the event coordinator or Directors
  • Support Fulfillment Center with mail prep during peak mailing time upon request
  • Take accurate OPSS meeting minutes and provide draft notes to Directors in a timely manner
  • Handle OPSS mail distribution and process returned mail
  • Assist in updating recruitment related documents as needed, staff emergency contact card, Recruitment Service Area contact sheet, flyers
  • Set department meetings upon request using 25 Live or Union reservations
  • Assist all areas/staff upon request and serve as back-up for other admin support positions
  • Customer Service at the reception desk and with all clients and guests
  • Operating and setting up A/V equipment
Qualifications for student support services
  • Ability to persevere with a sense of optimism and strong problem-solving skills
  • Ability to quickly develop comprehensive knowledge about CSUEB departments and programs
  • Ability to think quickly, answer a high volume of calls, and communicate orally with a variety of callers
  • Ability to interact and communicate professionally and effectively over the phone
  • Ability to carry-out assignments with basic instructions
  • Strong organizational skills and under the direction of supervisor, ability to initiate actions necessary to implement administrative or group decisions or recommendations
5

Student Support Services Job Description

Job Description Example
Our company is growing rapidly and is looking for a student support services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for student support services
  • Tutor students in both context areas and academic skills (time management, note taking, organization)
  • Keep your availability (day/time and course) up to date on our online scheduling system and document all sessions thoroughly using ASA’s online documentation system
  • Attend mandatory trainings at the beginning of each term and as offered throughout the term
  • Supervises all EPA/SPA staff
  • Designs and implements program activities with staff input
  • Recruits, selects, provides in-service training, and supervises and conducts professional staff
  • Creates and administers the annual budgets (federal, state, & discretionary)
  • Conducts program planning with staff input
  • Participates in University policy making affecting the TRiO Program
  • Supervises the maintenance of all program records and files of present and former students
Qualifications for student support services
  • At least three years of experience working with students from culturally diverse backgrounds, low-income populations, first generation students and/or students with disabilities
  • Knowledge of the laws, rules, procedures, and programs specifically related to the operation of special education and ELL programs
  • Must have a strong work ethic and positive attitude, and the ability to work well with others and be a part of something larger to accomplish OPSS objectives and goals within the Division of Student Affairs and the University as a whole
  • Graduation from a two or four-year college or university
  • 1 year of experience in a college/university setting
  • 1 year of experience in a customer service oriented position

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