Service Technician Job Description

Service Technician Job Description

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Service technician provides adequate support to diverse technical and telephony systems/softwares such as, Cisco systems, Windows 7, Office 2010, IE8.

Service Technician Duties & Responsibilities

To write an effective service technician job description, begin by listing detailed duties, responsibilities and expectations. We have included service technician job description templates that you can modify and use.

Sample responsibilities for this position include:

Inspect equipment for proper performance and determines faults and malfunctions
Complete accurate time records, technical reports, failure reports, and parts lists
Stay current with industry, customer, product developments and technical best practices Customer Service
Ability to read blueprints and interpret equipment schematics
Must confirm to ISO Standards
Required to lift and or carry equipment and tools, which may be over forty (40) pounds Working environment may involve climbing ladders and scaffoldings with equipment, upwards to forty (40) feet Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings
Ability to work in a fast-paced environment and handle different tasks and duties
Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair
Road-test vehicles to check work performed
Comply with manufacturer and dealer safety and environmental programs and practices

Service Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Technician

List any licenses or certifications required by the position: ASE, NICET, CCNA, EPA, A+, II

Education for Service Technician

Typically a job would require a certain level of education.

Employers hiring for the service technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Associates, Education, Engineering, Industrial, Military, Electronics, Computer, Chemistry, Life Sciences

Skills for Service Technician

Desired skills for service technician include:

Database management systems
Systems architecture
Microsoft Office Suite
Windows 2000
Windows XP
Network/system management
Refrigeration
Electrical and microprocessor control systems
Single systems
Display cases and walk-in boxes

Desired experience for service technician includes:

1+ years of hands-on general maintenance experience
Availability to work a flexible schedule, including weekends
Rotating on-call responsibility for after-hours emergencies
Valid driver's license and/or access to reliable transportation
Recognize and understand the functional and operational use of IT signal and power cables low voltage wiring systems and to perform diagnosis and repair
Capable of performing freelance diagnostics and repair

Service Technician Examples

1

Service Technician Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service technician
  • Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs
  • Determines parts, supplies or tools needed to complete service requests
  • Relays any special problems to Service Coordinator following each call
  • Ensures that service commitments are met within standard response time
  • Loads, delivers, installs, and specs equipment
  • Trains customers on the use and basic maintenance of equipment sold
  • Uses, maintains, and secures test devices and tools used to adjust, calibrate and repair equipment
  • Completes all required paperwork (time sheets, service orders, forms, inventory, expense reports, purchase card, and equipment related items)
  • Returns defective modules, assemblies or parts to the local office and labels items
  • Manages vehicle inventory and restocks as necessary
Qualifications for service technician
  • Basic knowledge of electricity and electrical controls
  • Ability to weld and burn
  • Minimum of three to five years with line technician experience
  • Ability to perform diagnoses and repairs in all areas with emphasis on strong electrical diagnostics (i.e., CAN (control area network) Communication, multiplexing), and drivability
  • Lexus and Toyota experience highly preferred
  • Multiple ASE Certifications highly preferred
2

Service Technician Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service technician
  • Safely operate and properly maintain company assigned vehicles, work equipment and tools
  • Promote good public relations and safety
  • Complete all paperwork, forms, records and logs in a thorough and legible manner
  • Operate various computer systems
  • Clean and maintain assigned vehicles, equipment, tools and material
  • Operate and maintain leakage detection equipment and conduct leakage investigations
  • Perform carbon monoxide investigations
  • Perform emergency response and incident investigations
  • Perform appliance adjustment
  • Perform effective customer contact relations
Qualifications for service technician
  • Flexibility to work overtime hours and travel around TAS as required
  • Trade Qualifications as Mechanical fitter
  • Electrical Qualifications desirable but not essential
  • Qualifications in courses UEENEEG197 and or UEENEEG175 desirable
  • Previous X-Ray experience preferred
  • Technical training in Bio-med/electronics or related technical field is a plus
3

Service Technician Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service technician
  • Properly set up new equipment, including disposal of crating material
  • Work with service advisors to provide accurate and timely estimates
  • Accurately follow work instructions
  • Maintain cleanliness and safety of shop area
  • Safely use forklift
  • Provide excellent customer service via phone or in person by answering customer inquiries about equipment issues
  • Complete necessary paperwork accurately and in a timely manner
  • Work as a team in successfully completing the job
  • Perform other duties as necessary and requested to successfully complete job
  • Provide training to new technicians and support technicians
Qualifications for service technician
  • Must possess a valid driver’s license and/or other special licenses/certifications
  • Technical degree (2yr.) or equivalent experience required
  • IGCEMA or EETC Technician Certification Four Stroke, Hydraulics, Electrical, Diesel
  • Factory training and product knowledge preferred
  • Possess ability to recognize problem and initiate a solution
  • Hydraulic power unit fabrication skills and some electrical knowledge preferred
4

Service Technician Job Description

Job Description Example
Our growing company is hiring for a service technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service technician
  • Provide superior customer service and IT support to all members of the Tropicana team including vendors and third party users of any Tropicana technologies
  • Document all pertinent end user identification information
  • Monitor for system alerts
  • Remain up-to-date regarding PCI,SOX and NGCB comliance standards
  • Troubleshoot and replaces hardware devices
  • Maintaining accurate electronic records of repairs and parts used
  • Liaising directly with customers regarding the diagnosis of a machine repair
  • Updating the CRM system
  • Maintaining your personal knowledge of machines and procedures
  • Identifying areas of process improvement in your work
Qualifications for service technician
  • Applicants must be able to commit to a 24/7 rotating on call roster
  • Two year experience working with IBMi/ Microsoft
  • 2+ years System Operations experience within a Casino IT
  • Able to obtain a gaming license
  • Ability to work on a team and independent
  • Previous experience in a similar technical role
5

Service Technician Job Description

Job Description Example
Our growing company is looking to fill the role of service technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service technician
  • Act as a solutions advisor to our customers via phone and e-mail to prevent unnecessary product returns
  • Provide input and recommendations to the Marketing team for current and future products
  • Act as an internal repairs resource to other Uline departments
  • Coordinate parts and estimates for repairs
  • Provide rig based technical support for hydraulic equipment (backsaver, slips, bowls, bushings and hydraulic elevators
  • Ensure rig hydraulic lines and system are compatible with Workstrings equipment
  • Provide rig guidance on the proper function testing and running of Workstrings equipment
  • Provide shop support for maintenance, repair, and testing of Workstrings hydraulic equipment
  • Maintain shop condition and general appearance
  • Organize, repair, and maintain equipment used to service or process rental product accessories
Qualifications for service technician
  • Field experience working on fire alarm systems required or an Associate's degree in Electronics
  • Experience directly related to servicing
  • Members or in progress of CFAA certification
  • This skilled position involves troubling shooting and repairing installed systems
  • Position involves the programming of fire alarm, security, and access control system panels
  • Experience CCTV and IT and IP networks a plus

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