Provisioning Technician Job Description

Provisioning Technician Job Description

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Provisioning technician provides fiber optic strand assignment, bandwidth assignment, document cable inventory, and maintain fiber cable reservations and assignment requests.

Provisioning Technician Duties & Responsibilities

To write an effective provisioning technician job description, begin by listing detailed duties, responsibilities and expectations. We have included provisioning technician job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinate, translate and submit Local Service request for single PRI,PRI and 4 PRI by effectively utilizing Local Exchange Carrier business
Work well with others to achieve common goals and to foster a cooperative climate, to work independently with little supervision
Works on installation or reconfiguration on network routers configuring Customer CPE
Troubleshoot and resolve issues related to Local Service, DirectoryAssistance/Listing Service, and Port Out requests.-Regular, consistent and punctual attendance
Operate in the Salesforce UI with respect to the Objects Order, Ops Support (SWAT) Requests, Oms Task Notifications (WebTop), Task Notifications (Workbench), Special Instructions, Cases, Library, Notes and Attachments
SME for a product or technology concern and require to formulate documentation and process
Network build/Operate and Maintain/Decommission of PE and CE devices
Provide timely resolution of trouble tickets and escalation within a defined SLA
Perform circuit testing, troubleshooting with 3rd party telco and service providers
Manage queue performance per workflow process in a timely manner, On-time delivery

Provisioning Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Provisioning Technician

List any licenses or certifications required by the position: CCNP, CCDP, CCIP

Education for Provisioning Technician

Typically a job would require a certain level of education.

Employers hiring for the provisioning technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, Associates, History, Technical, Engineering, Construction Management, Business, Telecommunications, Systems Engineering, Administration

Skills for Provisioning Technician

Desired skills for provisioning technician include:

Security products
VPN principles
TCP / IP
OSP Cable splicing & restoration and fiber locating and marking processes
Routing protocols
AC switch gear
DC power plants
Generators
Metropolitan fiber optic networks
Nortel DMS-250 switches

Desired experience for provisioning technician includes:

A valid full NZ driver’s licence (Class 1)
Experience in telecommunication industry is a must and knowledge of data services
Experienced in delivering services to clients ensuring Client satisfaction
Ideal candidate possesses working knowledge within DWDM
Experience in Windows Vista / Win-7 PC Imaging and staging
Minimum of 2 years’ experience in telecommunications fibre installation is essential

Provisioning Technician Examples

1

Provisioning Technician Job Description

Job Description Example
Our company is searching for experienced candidates for the position of provisioning technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for provisioning technician
  • Ensure process are adhered to and documented on the internal share drive where necessary
  • Ensure post implementation, or post-live operational support are in place
  • Improve operational excellence through customer ratings and feedback
  • Will create, configure, modify, manage and/or delete user accounts daily that cannot be automated by the service catalog
  • Comply with client’s policies and procedures regarding user naming convention, password creation, resets and maintenance
  • Research, test and coordinate resolutions for secure remote access issues within the client environment
  • Validate user authorization for account creation, recovery and revocation, and reporting and auditing
  • Use the IT service management application to document requests for account creation, deletion, deactivation, and other general account management issues
  • Collect account information from sources such as application accounts and shall pass that information through the IT service management tickets for action by the appropriate party
  • Reset token password and Personal Identification Numbers (PIN) as requested/required
Qualifications for provisioning technician
  • Familiar with all relevant industry and government codes and requirements associated with telecommunications networks
  • Strick adherence to Health and Safety requirements and policies in a physical and potentially hazardous work environment is essential
  • Technical certification highly desirable
  • Understands complex circuit design or configuration of command line operation for IP, CPE, broadband and Ethernet services and related devices
  • Minimum of 5+ years experience with SONET based, Long-haul and Metro Transport Networks, Next-Generation DWDMwavelength Systems
  • Working Knowledge of SDH networks with SNCP Rings, DCCS Cross-connect systems, and/or Ethernet, VPLS, IP, MPLS
2

Provisioning Technician Job Description

Job Description Example
Our innovative and growing company is looking for a provisioning technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for provisioning technician
  • Create, configure, modify, manage and/or delete user accounts daily that cannot be automated by the service catalog
  • Desktop system management responsibilities involving account monitoring, security, Operating System installation, and other local area system administration related functions
  • Assist in developing and implementing a process for administering electronic
  • Efficiently and accurately send access service requests to local exchange carriers
  • Receive and record WBG PC equipment deliveries from vendor
  • Deliver and install provisioned equipment and perform basic installation and troubleshooting when required
  • Ensure Service Level Agreement is maintained when providing service to clients
  • Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting
  • Ensure that the asset information for all provisioned equipment is updated daily
  • Run daily equipment inventory and inform WBG Team Lead stock projections to allow time to purchase and receive in order to meet SLA requirements
Qualifications for provisioning technician
  • Four or more years applicable work experience
  • Analyze, test and repair Layer 2/3 network problems
  • Ability to test using standard protocols, Iperf and Brix platforms
  • Prior experience with Transport platforms
  • Become proficient in the use of internal systems including
  • Perform other duties assigned by Operations Manager and /or Lead Technician as required
3

Provisioning Technician Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of provisioning technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for provisioning technician
  • Validate installation through defined quality assurance procedures
  • Ship PC equipment to country offices when required
  • Ensure work environment is maintained (clean, organized, and safe)
  • Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand
  • Provision devices, including configuration, delivery, and installation of new deployments and life-cycle replacements
  • Assist end-users with the use of new devices
  • Inventory, Receive, deploy, decommission, and dispose of device supply/stock
  • Manage warranty and vendor depot repair
  • Document configurations and procedures
  • Analyzes and develops solution for failures and outages and coordinates the repair efforts of networking
Qualifications for provisioning technician
  • Experience in telecommunications fibre installation is preferable
  • A valid full NZ driver’s licence (Class 1 – manual)
  • Experience in telecommunications fibre installation
  • Two plus years of information security or network Technician experience
  • Associate Degree or equivalent education and work experience
  • Familiar with all relevant industry and government codes and requirements associated with the telecommunication networks
4

Provisioning Technician Job Description

Job Description Example
Our innovative and growing company is hiring for a provisioning technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for provisioning technician
  • Maintains and supports IP infrastructure
  • Maintains a commitment to safe practices and holds others equally accountable
  • Processes new activations, disconnects, coordinate and perform lower complexity migrations with some oversight
  • Remains current on the latest data network technology through completion of required/recommended training and reading material
  • Operate in multiple systems and databases as required
  • Provisioning Technician is dedicated to provision customer service orders from an end to end process with a strong focus on quality and customer care
  • Qualified candidates must have a basic understanding of various voice and data products and services
  • Provisioning Technician is dedicated to DIA, MPLS, VPN, and VoIP products
  • The tech is responsible for providing "one call resolution" to customer reported installations
  • The tech works with external/internal customers, local carriers, transport repair organizations other CenturyLink work groups
Qualifications for provisioning technician
  • Adherence to Health and Safety requirements and policies in a physical and potentially hazardous work environment is essential
  • Experience with server and network provisioning and life cycle automation tools and processes
  • More than 3 years of experience in IT Architecture and Development
  • Experience integrating complex applications on Windows and Linux platforms
  • The role requires a significant ability to manage personal workloads in an efficient and organized manner
  • Significant interaction with Vendors, Service Providers, internal teams and customer representatives
5

Provisioning Technician Job Description

Job Description Example
Our company is hiring for a provisioning technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for provisioning technician
  • Excellent customer service, a positive attitude and a strong technical aptitude are required for this position
  • Activate services and perform trouble isolation as needed
  • Engage other technical assistance teams to assist with trouble resolution and activation of circuits as needed
  • Works with software and hardware tools to remotely identify and diagnose WAN/LAN problems
  • Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services
  • Provide first level contact with IXC Carriers in support of Network requirements
  • Ensure accuracy of ASRs and order documentation submitted to vendors by working with Sales and Network teams to ensure all appropriate information is provided
  • Fulfill internal requests for telecommunications services through the receipt of service requests
  • Maintain inventories and circuit orders to ensure accurate support documentation is updated
  • Coordinate client contacts to ensure the installed circuit is working correctly and according to established expectations
Qualifications for provisioning technician
  • The role requires working well as a team
  • 3-5 years’ experience in Telecom Service Provider Environments
  • Knowledge in Ciena, Alcatel-Lucent, Nortel, Cisco and Juniper routing and switching equipment
  • Knowledge of transport networks – SDH, DWDM, Fiber, Ethernet and MPLS is a must
  • Working experience as a team in large decentralized organization
  • Demonstrated highly effective interpersonal and ability to work in a consultative manner

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