Senior Field Service Engineer Job Description

Senior Field Service Engineer Job Description

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Senior field service engineer provides support to the Lean and Product teams on the Bill of Design(BoD), Bill of Materials(BoM) and PFEP (Plan for Every Part) activities.

Senior Field Service Engineer Duties & Responsibilities

To write an effective senior field service engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included senior field service engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain accurate and reliable service spare parts inventory
Ensuring appropriate and professional communication with customers, customer representatives, contractors, May estimate and propose routine or semi-complex projects
Ensuring all required documentation is completed in proper format and by due dates- this includes items such as Timesheets, Work Orders, Follow Ups, Daily Logs, P-card, expenses, Ensuring proper filing/storage of engineering documentation- drawings, version history, scope documents, RFI's
Call Closure ‐Using our computerized system, a FSE is responsible for closing service calls at time of completion
Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
Assisting customers through testing-house, utility, , certification process
The job requires working individually relative to programming, debugging and integration responsibilities, working in a team environment
Analytical minded with ability to work as a team player
Submit timely documentation of service activities and expenses
Work closely with sales and field application specialists to ensure customer expectations are being met

Senior Field Service Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Field Service Engineer

List any licenses or certifications required by the position: OJT, ITIL, CCNA, HP, IAT, RHCE, MCSE, II, CISCO

Education for Senior Field Service Engineer

Typically a job would require a certain level of education.

Employers hiring for the senior field service engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Technical, Electronics, Engineering Technology, Military, Chemistry, Associates, Electrical Engineering, Education, Mechanical Engineering

Skills for Senior Field Service Engineer

Desired skills for senior field service engineer include:

Troubleshooting
Tests and repair techniques
Software packages relevant to successful performance of tasks
Bill of materials
Billing and invoicing policies for service
Part masters
Parts
Chemistry
Immunochemistry
Corporate and business unit policies

Desired experience for senior field service engineer includes:

Fluent in the use of relevant technical equipment with an inherent ability to learn new product services rapidly
Must be willing and able to travel extensively (est
Must possess a valid driver's license and own transport
No relocation is provided
Strong Interpersonal and Communication skills ‐must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers
Ability to adapt ‐must be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week

Senior Field Service Engineer Examples

1

Senior Field Service Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of senior field service engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior field service engineer
  • Provide advanced troubleshooting for customers in the field
  • Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers
  • Provide feedback, reports and analysis of field issues to product teams and service management
  • Assemble, install, test, troubleshoot, and commission mechanically and hydraulically-driven propulsion machinery on shipboard installations
  • Assemble, install, test, troubleshoot, and commission electro-hydraulic analog and digital PLC control systems on shipboard installations
  • Assemble, install, wire, terminate, and test, electrical control panels, motors, variable frequency drives, and other components shipboard installations
  • Conduct factory acceptance testing of completed assemblies and components prior to shipping
  • Provide routine, scheduled, and on-call service
  • Troubleshoot and repair defects and product failures, conduct root cause analyses, and implement corrective actions
  • Conduct dock and sea trials of installed propulsion equipment
Qualifications for senior field service engineer
  • Bachelor’s degree and at least 2 years of field service engineering experience
  • Minimum of five years servicing or supporting complex electromechanical/chemical equipment
  • Knowledge of biochemistry, biology and/or other life sciences
  • Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus
  • Complete required documentation on service work to include data entry to track service history
  • Assist with the training of contractors, customers, and vendors on product operation and maintenance as required
2

Senior Field Service Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a senior field service engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior field service engineer
  • Troubleshooting complex problems independently
  • Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems
  • Protect and maintain company property (i.e., traveling inventory, company care, test equipment, tools)
  • Escalating customer issues, should engineering involvement be required
  • Proactively ensure that customers within their defined territory derive maximum benefit from the product and service(s) Grass Valley delivers to them through the management and delivery of technical resources, information and direct account engagement
  • Maintain excellent working relationships with other representatives of Grass Valley who will be active within the shared accounts
  • Proactively interface via regular service review meetings with customers in the management of technical issues collaborating in planning, implementation of potential industry solutions designed around Grass Valley products
  • Maintain and expand their working knowledge of current and new solutions and products, aas well as their integration and methods of service delivery
  • Lean in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support through service
  • Act as the primary source for escalated issues within defined territory
Qualifications for senior field service engineer
  • Experience from similar responsibilities is preferred, background from utilities, power consuming industry is an advantage
  • Good knowledge within the high/medium voltage area, like circuit breakers and switchgears
  • Experience from service business is an advantage, but not required
  • Good general IT knowledge (MS Office)
  • Be proactive, structured, independent and, at the same time, be a team player
  • Manage major/complex and strategic accounts
3

Senior Field Service Engineer Job Description

Job Description Example
Our growing company is looking to fill the role of senior field service engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior field service engineer
  • Responsible that all customer issues get addressed and resolved
  • Perform Office Based Technical Service and administrative work, service reports, weekly reports
  • To conceptualize automation retrofit/migration/ upgrade projects for automation systems based on Simatic products, Which includes migrations from S5 to S7, S5/S7 to 1500 , PCS7 version upgrades , WInCC upgrades and technically support the bid manager with BOQ, engineering and commissioning estimation
  • Support customer in establishing communication links like OPC,Modbus, Profibus
  • Applies extensive technical skills in area of proficiency and demonstrates expertise at all types of military and commercial field assignments
  • Assist with all related configuration management and property accountability efforts related to systems
  • Provide weekly written status reports
  • Determines solutions and advises others in resolving a wide variety of moderately complex technical problems
  • May participate in preparation of proposals
  • Communicate with customer at site to determine customer needs and support schedule, both local and during travel
Qualifications for senior field service engineer
  • Engineering degree or equivalent (Fresh graduates are welcome to apply)
  • Able to actively engage customers on technical solutions
  • Able to work in Fab environment and perform standby duties
  • Requires a minimum of 3 years of experience working with the ULLS-A (E) systems
  • Advance Computer and Network experience
  • Degree in Electrical/Mechanical engineering
4

Senior Field Service Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of senior field service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior field service engineer
  • Provide user training for hardware and software, but in formal classroom or operational environments
  • Installation of E3000 electrical equipment on site
  • Testing E3000 electrical equipment and providing test report
  • Provide timesheets and expense reports in timely manner
  • Providing training to the customer on site and in classroom
  • Provide feedback to the engineering department
  • To provide phone support to our customers
  • Work with Service manager and project managers to provide solutions
  • Work with our suppliers, vendors, craft labor and contractors
  • Submit Sales leads for additional Robotic and system opportunities
Qualifications for senior field service engineer
  • A minimum of 5 years' experience providing Technical support or a similar IT role
  • Experience with Virtualisation including VMware & Hyper-V
  • Networking Technologies, WAN, LAN & VPN Solutions
  • Excellent knowledge of all MS Server Operating Systems
  • Minimum 3-5 years of hands on working experience in transmission and distribution industry
  • Possess Utility and market knowledge with particular emphasis on operation and maintenance of medium voltage switchgear
5

Senior Field Service Engineer Job Description

Job Description Example
Our innovative and growing company is hiring for a senior field service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior field service engineer
  • Function as project leader during integration and field service efforts of significant complexity and scope
  • Provide on-deck, customer focus and support for platform integration team
  • Primary interface with on-site customer
  • Provide guidance, direction, and mentorship of less experienced field personnel in order to increase our integration expertise base within the company with an emphasis on performance, schedule and resource optimization, and intellectual "deck-plate knowledge"
  • Work closely with Project managers to anticipate potential problems and create strategies to maximize services
  • Assist in establishing LOTO procedures and safety procedures for installed systems and in-yard work
  • Prepare trip reports, certification documents, and other paperwork related to all Field Services in the field
  • Track progress and issues using systematic methods to ensure products and systems are fully tested and all issues are resolved
  • Participate in the creation and review of ship test procedures
  • Troubleshoot and resolve equipment and system performance issues
Qualifications for senior field service engineer
  • Additional experience with AB Sciex instrumentation or other mass spectrometry platforms is a plus
  • Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives
  • Minimum of five years of progressive experienced providing IT services on multiple OS platforms for Microsoft
  • Working knowledge in Performance Flight Planning Software (PFPS) and Improved Many on Many (IMOM)
  • Must possess a working knowledge of flight line operations and have a basic understanding of the duties and responsibilities of the Production Superintendent’s role
  • Must have a basic understanding of Sortie generation

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