Senior Service Engineer Job Description

Senior Service Engineer Job Description

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Senior service engineer provides knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way and Safety Manual & Safety policy always.

Senior Service Engineer Duties & Responsibilities

To write an effective senior service engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included senior service engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Be the compliance subject matter expert for the organization
Work with the Software Engineering team and Service Engineering team to drive and determine the right operations setup for support of these environments (including IcM, DNS)
Provide operational support for day to day activities involving deployment of Applications, Operating systems, Software Updates, Mobile device Policies
Design and adopt industry best practices for online services including disaster recovery, business continuity, monitoring/alerting, and service health measurement
Help define and execute our internal IoT operations strategy for multiple internal pilots
Develop C# solutions on IoT stack (Raspberry Pi), Azure services, and web/modern app clients for manageability
Be accountable for day to day operations of IoT pilots incl
Provide critical input to the strategy and overall manageability roadmap across IoT/meetings
Solution Ideation - Drive POC prototype development of operations solutions - help define solution/feature areas
Drive technical manageability solutions, architecture, systems and overall solution designs

Senior Service Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Service Engineer

List any licenses or certifications required by the position: MCSE, CCNA, ITIL, SSL, IIS, MCSD, CISSP, RHCE, S.A.T, RHCSA

Education for Senior Service Engineer

Typically a job would require a certain level of education.

Employers hiring for the senior service engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Computer Science, Technical, Mathematics, Sciences, Electrical Engineering, Electronics, Military, Mechanical Engineering, Chemistry

Skills for Senior Service Engineer

Desired skills for senior service engineer include:

Conduct work activities in compliance with the ABB HSE
Active Directory
Automation /Control system an added advantage
ABB Way
ASLB and how they are used in highly complex and available enterprise environments
Any other
Client/server architecture
Developer tools and ability to diagnose and debug user code
IIS
Linux

Desired experience for senior service engineer includes:

Core networking skills (TCP/IP, ACLs, DNS, VIPs)
Experience with monitoring platforms like Gomez, SCOM, AVICode, New Relic (preferred)
Strong understanding of testing techniques to insure all changes are implemented with no service impacts
BS in Computer Science or related technical field and 5+ years relevant experience, MS a plus
Ability to read, configure code, and design end-to-end service telemetry, alerting and self-healing capabilities for platforms
Ability to work with service teams and own service reviews and corrective action plans

Senior Service Engineer Examples

1

Senior Service Engineer Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of senior service engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior service engineer
  • Participate in 7 x 24 on-call support rotation to provide escalation support for network problems and customer issues
  • Perform detailed, post event analysis of unusual events, and carry out needed procedure or process changes in response
  • Live site incident response in a follow-the-sun 24x7x365 shift model with on-call coverage as needed
  • Participate in bi-weekly Sprint Planning and Quarterly Feature Planning
  • Participate in weekly rolling on-call DevOps support for tooling and services
  • Provide technical expertise for monitoring & predicting critical production systems issues
  • Respond to escalated customer cases in a timely manner, ensuring appropriate resources are assigned
  • Create capacity forecasts and BOMs for budget planning
  • Provide customer training on equipment operation
  • Design and negotiate solutions for new and existing customer interconnections, guaranteeing optimal cost and usage of network resources and to update guidelines and share these with the team
Qualifications for senior service engineer
  • Be the de facto expert on DoD cyber security policies, compliance, and technologies
  • Act as internal team checkpoint for security controls and compliance
  • Understand and document major flows of service traffic throughout the environment
  • Consult on threat modeling and remediation, perform security technology and tools evaluations, and educate partner teams on security risks
  • Enforce federally mandated compliance controls to ensure continual adherence to government policy
  • Write technical documentation and collaborate with teams to build consensus around a security idea or concept
2

Senior Service Engineer Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of senior service engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior service engineer
  • Utilizing best practices in developing secure coding procedures
  • Reduction in human actions
  • Stay relevant with emerging exploits and security principles
  • Participate in on call coverage rotation - Provide leadership to all customer facing teams during incidents Improve Customer experience by analyzing signals from various sources, driving RCAs and Service improvements involving bug fixes
  • Identify and drive implementation of customer centric mitigation levers and playbooks for Operations Participate in the design of V
  • Primary responsibilities are to provide technical telephone and remote support to the global field service organization
  • Provide technical content for service procedures, technical service notes and service training
  • Participate on new product teams, define service requirements for new products and input on previous product analysis based on product history
  • Monitor for systemic product performance and reliability concerns
  • Provide on-site assistance to the field service organization
Qualifications for senior service engineer
  • Ability to deeply understand the Data Center business
  • Experienced on PLM systems
  • Develop operational and service requirements for Finance tools to enable sustainable and reliable operations
  • Improve/Optimize services to ensure end to end integration of services
  • Manage supportability and ensure the availability of applications, properties, systems, networks, and servers
  • 5+ years experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration
3

Senior Service Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of senior service engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior service engineer
  • You will take point on the most complex and highly charged escalations from our largest O365 customers, understand their pain, set clear expectations and develop the right action plan to restore confidence in the service and unblock adoption
  • You will partner with various SharePoint Engineering subject matter experts to assist in customer facing content, modules, tools and proof of concepts
  • Act as the subject matter expert across core SharePoint areas
  • Directly engage with customers to validate new solutions and POC’s
  • Stay current on latest SharePoint innovations in order to engage with customers
  • Work with various teams to understand the network, performance constraints and growth requirements
  • Perform analysis across a large number of data sources to create a network strategy for size and location of Datacenters and Gateways
  • Create High Level Design document illustrating the backbone and edge networks
  • Create initial CapEx estimate and work with Finance team on budget planning
  • Interface with Supply Strategy and other teams to devise forecast on hardware and network acquisition around the globe
Qualifications for senior service engineer
  • Strong capability delivering solutions and reporting, creating and pulling data in Excel Pivot tables, Create Excel Formulas, build reports in SQL Reporting Services (SRS) SharePoint, and map it to SharePoint
  • Technical excellence - knowledge and experience with compliance standards and certifications (ISO, SOC, FedRamp, ) and be able to actively engage with engineering teams to determine compliance impact, address questions, and drive conversations
  • Employing wireless network tools such as Wavedeploy, Cisco Spectrum Expert, Ekahau or equivalent, Protocol Analyzers, and WLAN Design Tools
  • Create, execute and analyze test plans to obtain data needed to validate critical design assumptions of wireless networks
  • Employing wireless network tools such as Wavedeploy, Cisco Spectrum Expert or equivalent, Protocol Analyzers, and WLAN Design Tools
  • 2+ years of managing services in cloud
4

Senior Service Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of senior service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior service engineer
  • Troubleshoot, diagnose customer problems and coordinates appropriate corrective action directly or within the local team and the customer
  • Conform at all times to Bruker and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment
  • Ensure that guidelines and standards of work expected by Bruker are understood and met
  • Carry out preventative maintenance activities to installed base as per factory guidelines
  • Provide Service Support after installation
  • General Service administration activities and report submission
  • Responsible for proper spare part handling according to internal procedures
  • Report to local service manager or team lead
  • Monitors ongoing refinery operations
  • Answers technical questions from customers promptly, normally within 24 hours
Qualifications for senior service engineer
  • MS Office software required Word, Excel and the capability to learn new software platforms
  • Motivated and customer focused
  • Focused on large scale enterprise level implementation of business capability in a high tech manufacturing and consumer business
  • Own the standards for hardware, software and features for both POE and non-POE switches
  • Ability to apply technology to improve existing products and systems for Xbox LIVE and its partners
  • Deep knowledge of Windows operating systems and networking
5

Senior Service Engineer Job Description

Job Description Example
Our company is hiring for a senior service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior service engineer
  • Managing and leading the tools support team – design and implementing processes and technology to support users consuming tools from FT migration team
  • Measuring and reporting KPIs in both test and support
  • Driving innovation and improvement in test and support to achieve and exceed KPIs
  • Driving improvements in tools/processed through analysis of support cases and defects detected
  • Managing vendor resources providing test and support resources
  • Delivering and reviewing specifications
  • Ensuring FT migration tool releases meet security and functional requirements
  • Reduction in the number of production defects in our tools and processes
  • Reduction in the time and cost involved in taking solutions from design to release
  • Achieving or exceeding SLAs for tools support and ticket response times
Qualifications for senior service engineer
  • CCNA, CCNP, JNCIA, NRS 2 (or equivalent) qualification
  • Solution design and validation
  • Knowledge in network architecture
  • At least three years experience on a similar position
  • Knowledge and experience of Data modeling and Data analysis, Business Objects and SQL would be a plus
  • C#/Java o Powershell/Bash

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